Sr. Business Process Technical Analyst

<p><strong>Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong></p>

West Trenton, NJ

NJM Insurance Group

<strong>Insurance is our business. Service is our passion. That's what sets us apart in an industry whose most important job is to be there for people when they need us most. Our commitment to customer satisfaction is repeatedly recognized by leading, independent consumer publications, which rate us as providing among the best service in the country. Founded by customers for customers, at our core, we&rsquo;re simply people devoted to helping people.<br /><br />The last thing you need after you file a claim is a long wait for answers. Rest assured in knowing that NJM is repeatedly recognized for outstanding claim satisfaction in leading consumer surveys, the results of which are based entirely on customer feedback. We also performed well in a consumer report from the New Jersey Department of Banking and Insurance.<br /></strong> https://www.njm.com/

keywords: management,compensation,leadership,performance,teamwork,support,leadership,experience,knowledge,project management,degree,communication

Senior Analyst

Competitive Compensation Package

Overview: <p style="background-attachment: scroll; background-clip: border-box; background-image: none; background-origin: padding-box; background-position-x: 0%; background-position-y: 0%; background-repeat: repeat; background-size: auto; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; box-sizing: border-box; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; outline-color: invert; outline-style: none; outline-width: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; vertical-align: baseline; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; margin: 0px 0px 14px 0px; border: 0px none #464646;">Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!</p> <p style="background-attachment: scroll; background-clip: border-box; background-image: none; background-origin: padding-box; background-position-x: 0%; background-position-y: 0%; background-repeat: repeat; background-size: auto; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; box-sizing: border-box; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; outline-color: invert; outline-style: none; outline-width: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; vertical-align: baseline; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; margin: 0px 0px 14px 0px; border: 0px none #464646;">NJM's&nbsp;Personal Lines Business Process Team is seeking a&nbsp;Business Technical Analyst,&nbsp;Sr. ( official NJM Title) &nbsp;to lead requirement analysis for business process improvement projects, business continuity and internal technology initiatives.</p>
Responsibilities: <ul> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Work collaboratively with other Business Process Units, make determinations that satisfy the requirements of all stakeholders, and communicate business process solution issues proactively to all stakeholders (internal and external).</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Assist in the prioritization of defects, enhancements and improvement requests</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Lead business teams and facilitate meetings to achieve goals<br /></span><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Write and execute test plans and scenarios in support of technology integration</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Lead post-deployment smoke testing activities</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Monitor system performance and proactively escalate issues for remediation&nbsp;</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Create training documentation and conduct training sessions</span></li> </ul>
Requirements: <ul> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Must have Comprehensive knowledge of department processes and technology solutions, including enterprise impacts and dependences</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Must have experience in managing technology projects with multiple departments and software integrations</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Must be able to lead and facilitate process discussions</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Must be proficient in the Project Management Lifecycle&nbsp; and have the ability to evaluate department metrics and lead business process improvements</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Ability to lead departmental business sessions to define and capture requirements</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Ability to communicate prioritization of business process improvement initiatives</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Ability to lead cost benefit analysis and creation of key performance indicators (KPIs)</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Ability to lead testing activities associated with new or updated business processes</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Serve as liaison and primary point of contact for departmental vendors</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Bachelor&rsquo;s Degree is preferred</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Experience with Microsoft Excel and Visio is required<br /></span><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Experience with Guidewire is a required</span></li> <li><span style="display: inline !important; float: none; font-family: Roboto; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Knowledge of Agile Methodologies is a plus</span></li> </ul>