Auto Damage Appraisal Auditor

Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.

West Trenton, New Jersey

NJM Insurance Group

<p><strong>Come Grow with Us!</strong></p> <p>&nbsp;</p> <p>For more than a century, our policyholders have trusted us to serve them in their times of need. For just as long, we have supported our employees by providing a competitive compensation package and opportunities for growth. If you are looking to be part of something special and make a difference each day, we invite you to come grow with us. There's never been a better time to join the NJM family.&nbsp;</p> <h3>This isn't just insurance.&nbsp;&nbsp;<strong>It's NJM</strong><strong>.<br /><br /><br /></strong>If you don't see the job you're looking for below, please click <a href=";cws=47" target="_blank" rel="noopener noreferrer">here</a> to create a search agent, or log in to check the status of your previous application.&nbsp;</h3> <h3><em><strong>&nbsp;</strong></em></h3>

keywords: audit,quality assurance,analysis,communication,performance,document,experience,license,education,teamwork,organization,certification

Full Time

Overview: There’s never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners insurance in New Jersey. Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation. NJM's Quality Assurance Department is seeking to fill an Auto Damage Appraisal Auditor position. The Auditor will be responsible for identifying and maintaining appraisal quality of auto damage estimates as well as quality assurance measures. The official NJM job title isQ.S. Appraisal Auditor.
Responsibilities: <br /><br /> <ul> <li>In order to prevent future losses in Subrogation, identify and analyze Total Loss Estimates to determine that they are in line with Company guidelines and the figures are correct. Communicate with the shop with any issues and to make any necessary changes.</li> <li>Perform a post audit of Independent Appraisals, using the available resources within their CCC One Portal, and communicate Estimating procedure deviations to the Quality Service Supervisor with details of anomalies.</li> <li>Use estimating background to analyze outgoing subrogation demands that are being disputed for damages by the third party carrier. When necessary, contact appraisal resource such as the shop or Appraiser and provide documentation to the Subrogation Department for support in negotiations with the adverse carrier. Track changes that are unaccepted or unjustly modified. Properly document and report these issues to Quality Service Supervisor.</li> <li>In a timely manner, leverage CCC One Focus to identify and determine which incoming PCC Estimates are in need of attention due to possible estimating irregularities. After review of the Estimate in question, examination of the Images and Audit report, make use of their Estimating program to retrieve and make appropriate changes based on guidelines and best practices. Monitor queue for changes requested to ensure timely follow up by shop</li> <li>Identify, Document and Report common trends to Quality Service and Subrogation departments</li> <li>Serve as a liaison between claim staff and appraisal resources for communicating and upholding quality standards</li> </ul>
Requirements: <ul><li>Required Qualifications and Experience: </li><li>Must have experience with CCC / Pathways estimating software </li><li>High School Diploma or equivalent is required </li><li>Minimum of 2 years’ experience as a body shop estimator, independent field appraiser or insurance carrier staff appraiser </li><li>Excellent time management, verbal communication and organization skills </li><li>Ability to negotiate with repair facilities and adjust damage appraisals based on variances found </li><li>Current I-CAR courses –ASE certification or other industry technical collision repair training, or, willingness to travel for up to 2 weeks to receive estimating training </li><li>Willingness to participate in on-going training off-site which could include scheduled ride alongs (job shadowing) with staff appraisers, off-site automotive conferences or continuing education courses . Preferred: </li><li>Appraiser or Adjuster License for DE, NY, CT and/or PA is preferred NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. </li></ul>