Business Process Analyst

Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.

West Trenton, New Jersey

NJM Insurance Group

<p><strong>Come Grow with Us!</strong></p> <p>&nbsp;</p> <p>For more than a century, our policyholders have trusted us to serve them in their times of need. For just as long, we have supported our employees by providing a competitive compensation package and opportunities for growth. If you are looking to be part of something special and make a difference each day, we invite you to come grow with us. There's never been a better time to join the NJM family.&nbsp;</p> <h3>This isn't just insurance.&nbsp;&nbsp;<strong>It's NJM</strong><strong>.<br /><br /><br /></strong>If you don't see the job you're looking for below, please click <a href=";cws=47" target="_blank" rel="noopener noreferrer">here</a> to create a search agent, or log in to check the status of your previous application.&nbsp;</h3> <h3><em><strong>&nbsp;</strong></em></h3>

keywords: insurance,organization,analysis,project management,teamwork,management,knowledge,teamwork,organization,degree,communication

Full Time

Overview: NJM Insurance Group&rsquo;s Commercial Lines Department is seeking a Business Process Analyst who supports the business process improvement and technology initiatives for the business unit. This position serves as a liaison within the organization, participating on enterprise initiatives and business unit specific projects, conducting analysis, testing and identifying Business Process Improvement (BPI) opportunities.
Responsibilities: <ul> <li>Ability to understand NJM&rsquo;s Project Management Lifecycle phases and activities&nbsp;</li> <li>Works collaboratively within cross-functional teams&nbsp;</li> <li>Writes and executes test plans and scenarios in support of technology integration</li> <li>Conducts post-deployment smoke testing activities&nbsp;</li> <li>Performs root cause analysis to determine process or solution deficiencies&nbsp;</li> <li>Implements process changes within the Commercial Lines department</li> <li>Demonstrates practical application of business analytics, analysis, and business process improvement methodologies&nbsp;&nbsp;</li> <li>Participates in preparing training documentation and conducting training sessions</li> <li>Maintains departments process flows and ensures completeness of the documentation</li> <li>Provides updates to management and Commercial Lines functional areas that are impacted by new processes</li> </ul>
Requirements: <ul> <li>Understanding of business analysis and business process improvement methodologies required</li> <li>Bachelor&rsquo;s Degree and/or equivalent experience required</li> <li>Knowledge of Commercial Lines, PolicyCenter, or Agency Management systems preferred</li> <li>Solid&nbsp; decision-making and time management skills, as well as the ability to multi-task, while meeting deadlines</li> <li>Excellent communication skills (verbal and written)</li> <li>Solid analytical, problem solving and organizational skills</li> <li>Must be a team player and demonstrate the ability to work in a collaborative environment</li> <li>Knowledge of MS Office including Word, Excel, PowerPoint, Visio</li> </ul>