Contact Center Associate - Claims

Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.

West Trenton, New Jersey

NJM Insurance Group

<p><strong>Come Grow with Us!</strong></p> <p>&nbsp;</p> <p>For more than a century, our policyholders have trusted us to serve them in their times of need. For just as long, we have supported our employees by providing a competitive compensation package and opportunities for growth. If you are looking to be part of something special and make a difference each day, we invite you to come grow with us. There's never been a better time to join the NJM family.&nbsp;</p> <h3>This isn't just insurance.&nbsp;&nbsp;<strong>It's NJM</strong><strong>.<br /><br /><br /></strong>If you don't see the job you're looking for below, please click <a href="https://chu.tbe.taleo.net/chu02/ats/careers/v2/searchResults?org=NJM3&amp;cws=47" target="_blank" rel="noopener noreferrer">here</a> to create a search agent, or log in to check the status of your previous application.&nbsp;</h3> <h3><em><strong>&nbsp;</strong></em></h3> https://www.njm.com/about/careers

keywords: hours,claims,training,receive,performance,claims,analysis,skills,education,culture,experience,collect

Full Time

Overview: <div>Our West Trenton General Claims Department is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided.&nbsp;</div> <div>&nbsp;</div> <div>The scheduled hours for this position are:</div> <div>Monday through&nbsp;Friday 10:45am-7:00pm, and one Saturday per month 8:30am to 4:30pm</div>
Responsibilities: Job Responsibilities:<br /> <ul> <li>Will serve as the first contact with our claims customers; taking incoming calls and entering the information into the system for follow up by an adjuster.</li> <li>Provide quality assistance and customer service in a professional and timely manner to policyholders who have experienced an Auto or Homeowner loss.</li> <li>Navigate multi-systems to access appropriate information to service policyholders.</li> <li>Accurately receive and respond to the first reports of an insured's losses.</li> <li>Listen and record information simultaneously and follow through by assessing losses and acting upon the claim, should it require attention.</li> <li>Determine appropriate coverage and complete necessary follow-ups in a timely and efficient manner.</li> <li>Perform additional duties within the department as needed.</li> </ul>
Requirements: Required Qualifications and Experience:<br /> <ul> <li>Call center experience handling inbound calls is preferred</li> <li>Excellent verbal and written communication skills</li> <li>Collect, interpret and type claim information efficiently and accurately</li> <li>Excellent listening skills</li> <li>Ability to navigate multiple programs simultaneously</li> <li>Accurate keyboarding skills, Typing speed of 25 wpm or more</li> <li>Detail-oriented</li> <li>Problem-solving and decision-making abilities</li> <li>Strong multi-tasking</li> <li>Ability to demonstrate empathy and handle stressful situations</li> <li>Bilingual in English and Spanish is a plus</li> <li>High School Diploma or GED</li> </ul>