Senior Training Specialist

Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.

West Trenton, NJ

NJM Insurance Group

<p><strong>Come Grow with Us!</strong></p> <p>&nbsp;</p> <p>For more than a century, our policyholders have trusted us to serve them in their times of need. For just as long, we have supported our employees by providing a competitive compensation package and opportunities for growth. If you are looking to be part of something special and make a difference each day, we invite you to come grow with us. There's never been a better time to join the NJM family.&nbsp;</p> <h3>This isn't just insurance.&nbsp;&nbsp;<strong>It's NJM</strong><strong>.<br /><br /><br /></strong>If you don't see the job you're looking for below, please click <a href="https://chu.tbe.taleo.net/chu02/ats/careers/v2/searchResults?org=NJM3&amp;cws=47" target="_blank" rel="noopener noreferrer">here</a> to create a search agent, or log in to check the status of your previous application.&nbsp;</h3> <h3><em><strong>&nbsp;</strong></em></h3> https://www.njm.com/about/careers

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Full Time

Overview: The Senior Training Specialist is responsible and accountable for evaluating current business needs and practices, identifying target audience needs, and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. They will also be responsible for ensuring regulatory compliance throughout the department by educating employees on pertinent state specific regulations applicable to the auto insurance industry. This position requires working closely and communicating regularly with management teams for the respective area, as well as other team members and departments within NJM, as needed. Creating learning solutions with compelling course content that enhances retention, growth and development of staff will be a key focus.
Responsibilities: <ul> <li>Provides leadership and oversight into all training initiatives within the department. Identify training impacts based on departmental or supporting department initiatives. Conduct training needs assessments and translate findings into coursework that enhances retention, growth and development of employees. Collaborate with all levels of management to establish training approach and needs to support future training programs for the department and new enterprise initiatives. Collaborate with subject matter experts to ensure training content is accurate and thorough.</li> <li>Ensures regulatory compliance throughout the department by educating staff on pertinent state-specific regulations applicable to the insurance industry. Design, develop and update a training program to acclimate new hires to the business and conduct orientation sessions. Design, develop and update training programs and materials for existing staff which supports and increases overall business results. Content to emphasize technology initiatives and current or altered processes and procedures.</li> <li>Acts as a liaison with Talent Development for ensuring industry and company best practices for training. Determine the best delivery methods based on coursework and audience. Incorporate techniques such as classroom learning, demonstrations, one-on-one coaching sessions and e-learning. Oversee the production of classroom handouts, instructional materials, job aids and manuals. Schedule training sessions to minimize disruption to normal working schedules while ensuring that staff members achieve the levels of skills and knowledge needed to perform their jobs.</li> <li>Delivers learning content that maximizes the performance of staff members and aligns with company objectives and goals. Create a positive learning environment, convey objectives clearly, encourage, engage and motivate trainees.</li> <li>Assesses training effectiveness to ensure incorporation of taught skills and techniques into employee&rsquo;s work behavior. Adjust the level or type of instruction to ensure training succeeds. Certify that staff is adequately trained in compliance and regulatory issues, and has the skills needed to perform at maximum levels. Provide continuous feedback to management, and recommend and coordinate updates to existing training material to ensure continuous improvement of learning content and delivery techniques.</li> </ul>
Requirements: <ul> <li>3 &ndash; 5 years of experience as a corporate trainer</li> <li>A Bachelor&rsquo;s degree in Education, Training, HR or related field; insurance industry experience preferred</li> <li>Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software</li> <li>Instructional design capability; knowledge and experience of Adult Learning Principles</li> <li>Excellent verbal and written communication skills; strong presentation skills; ability to deliver impactful learning experiences</li> <li>Professional demeanor; ability to communicate and interact with all levels of staff/management</li> <li>Ability to analyze problems and strategize for better solutions; detail-oriented and proactive</li> <li>Strong project management skills with the ability to execute on multiple training initiatives</li> <li>Certification from talent/training associations a plus</li> <li>Some travel required</li> </ul>