Contact Center Representative - Call Center

Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.

West Trenton, NJ

NJM Insurance Group

<p><strong>Come Grow with Us!</strong></p> <p>&nbsp;</p> <p>For more than a century, our policyholders have trusted us to serve them in their times of need. For just as long, we have supported our employees by providing a competitive compensation package and opportunities for growth. If you are looking to be part of something special and make a difference each day, we invite you to come grow with us. There's never been a better time to join the NJM family.&nbsp;</p> <h3>This isn't just insurance.&nbsp;&nbsp;<strong>It's NJM</strong><strong>.<br /><br /><br /></strong>If you don't see the job you're looking for below, please click <a href=";cws=47" target="_blank" rel="noopener noreferrer">here</a> to create a search agent, or log in to check the status of your previous application.&nbsp;</h3> <h3><em><strong>&nbsp;</strong></em></h3>

keywords: benefits,insurance,provide,training,remote,environment,provide,skills,diversity,degree,training,call center,communication,knowledge

Full Time

Overview: <p>"You work for NJM? That's a great company!" If you're hired at NJM, you'll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great company? Because our employees enjoy working here, are appreciated, and are provided with a terrific benefits plan. Employees who are hired at NJM often stay at NJM &ndash; many for the duration of their careers.<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />At NJM, a top-rated insurance company, our Personal Lines department is currently interviewing for Personal Lines Representatives to work in our Contact Center (Call Center) at our West Trenton location.&nbsp; Personal Lines Representatives answer and respond to inbound telephone calls from prospective and current policyholders.&nbsp; Provide assistance and superior customer service while determining coverage and administering transactions.&nbsp;<br /><br />Formal&nbsp;training is provided for this full time position. Due to NJM's commitment&nbsp;to creating a safe work environment during the COVID-19 pandemic, it is anticipated that the pre-licensing training and the employee orientation period for this position will be done remotely from home. At a later date, it will be required that this position perform their duties on-site when deemed appropriate&nbsp;to do so.&nbsp;</p> <p><strong>Hours of the position:</strong></p> <div>The hours of the position will be one of the following:<br /><br />- Day Shift (includes four days during the week and a Saturday shift)&nbsp;<br /><br />OR<br /><br />- Delayed Shift (Monday through Friday - includes one Saturday shift per month)</div>
Responsibilities: <ul> <li>Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders</li> <li>Complete necessary follow ups and workflow transactions in a timely and efficient manner</li> <li>Provide quality assistance and customer service in a professional and timely manner</li> <li>Navigate in a computerized environment to access appropriate information to service the policyholder</li> </ul>
Requirements: <ul> <li>Excellent verbal and written communication skills</li> <li>Must have or be able to obtain and maintain a home high-speed internet connection and a landline telephone</li> <li>Working knowledge of computers including accurate keyboarding skills</li> <li>Must have a quiet home workspace free of noise and distraction</li> <li>Superior listening skills</li> <li>Strong multi-tasking ability</li> <li>Previous call center experience handling inbound calls is preferred</li> <li>Bachelor&rsquo;s degree preferred</li> <li>PL Producer&rsquo;s Authority preferred</li> <li>If not currently licensed, must pass the Producer's exam (Initial training will be provided prior to exam)</li> <li>Bilingual skills are a plus</li> </ul> <p>NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p>