Reskilling Program Coordinator

Reporting to the Program Manager, we are adding a Program Coordinator to our Reskilling team in Toronto. This is an opportunity to play a vital role in the success of our new Reskilling Program and the experience of our returning program participants seeking the skills to reach the next level of their career. With an aim to assist with career enhancement through courses such as Associate Cloud Engineer and Automation with Python, this is an exciting and unique expansion.

Toronto, ON

NPower Canada

NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable careers. The program provides participants with free in-demand digital and professional skills training, and connects them to new and rewarding career opportunities with some of Canada&rsquo;s largest employers. Through consultation with a wide range of employers, NPower Canada&rsquo;s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.<br /><br /> NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers. <br /><br />NPower was founded in New York City in 2001 and now operates in New York, New Jersey, Texas, California, Baltimore and St. Louis.

keywords: who we are,who we need,who you are,what's in it for you,career development, coaching, and feedback,program coordination,participant management and issue resolution,education,experience,compassion,technical skills

Mid Level

Overview: <p>At NPower Canada, a charitable organization established in 2014, we are on a mission to help as many people as we can by providing them with the technical and soft skills they need to secure employment in the technology field, often lifting themselves and their families out of poverty.</p> <p>We provide an all-encompassing program that teaches in-demand technical and soft skills as identified by our employment partners from banks to startups. We take our program - and our youth - to the next level by including one-on-one and group coaching that builds business communication and customer-facing skills as well as addresses mental health and other societal obstacles that may impede completing certification. Our goal is to connect at least 80% of our program graduates to new and rewarding career opportunities with some of Canada&rsquo;s largest employers, supporting all of our alumni with ongoing mentorship and placement support for five years after they complete our program.&nbsp;</p> <p>Our unique approach to workforce development has seen over 1,400 youth graduate from our programs in the last 5 years. In addition to growing our current capacity, we are scaling our model to include alumni education programs through a $2.5 million grant from and a new reskilling program. To support our growth within the GTA, in Calgary and soon in Halifax and Vancouver, we are adding passionate, collaborative, motivated, and compassionate team members to our offices. &nbsp;</p> <p><em>Right now, we are searching for a <strong>Reskilling Program Coordinator.</strong></em></p> <p><strong>Who we need</strong></p> <p>Reporting to the Program Manager, we are adding a Program Coordinator to our Reskilling team in Toronto. This is an opportunity to play a vital role in the success of our new Reskilling Program and the experience of our returning program participants seeking the skills to reach the next level of their career. With an aim to assist with career enhancement through courses such as Associate Cloud Engineer and Automation with Python, this is an exciting and unique expansion. This is a chance to make an impact on multigenerational learners facing barriers to employment from both sides of the program. You will work directly with our participants, providing group and individual employability skills, while supporting the Alumni and Reskilling Program Manager with program administration and logistics.&nbsp;I.T. is what we do, transforming lives is what motivates us. &nbsp;If you want to help launch the tech careers of adults in precarious employment or at-risk jobs, join us as the new <strong><em>Reskilling Program Coordinator.</em></strong></p> <p><strong>Who you are&nbsp;</strong></p> <p>You want to make an impact. You are an energetic, dedicated, and engaging educator and mentor with excellent presentation skills and experience in facilitating engaging and interactive workshops developed for an adult audience. You are passionate about creating employment opportunities for adults through targeted, holistic education and you are open-minded, inclusive, non-judgmental and committed to participant success. You believe in fostering a partnership with our learners, engaging and empowering them in thoughtful and creative ways, motivating them to overcome obstacles and reach their full potential.&nbsp;</p>
Responsibilities: <p><strong>What's in it for you</strong></p> <p><em><strong>Purpose</strong></em>. This is an outstanding opportunity to see the tangible results of the work you do and the skills you impart to your students. This is a genuine chance to make an impact on an adult's life, empowering them to contribute back to their community as they grow personally and professionally.</p> <p><em><strong>Vocation</strong></em> <em><strong>fulfillment</strong></em>. This is a chance to work with diverse learners aged 30+, many of whom are precariously or under-employed, in a high-touch environment.</p> <p><em><strong>Growth</strong></em> <em><strong>potential</strong></em>. You will have ongoing opportunities to achieve technical certifications and learn new ways of delivering valuable skills and coaching to participants. As we continue to expand our program offerings both locally and nationally, the chance to grow your career exists. Over 75% of our staff have grown their capacity and moved up in roles and responsibilities since starting here. If you are passionate about our purpose, you will find a fulfilling career path here.</p> <p><em><strong>Exposure</strong></em>. You will have the opportunity to work with leaders, team members, and partners in the workforce development field to address the growing issue of adult under-employment. Your work will also directly impact the growing skills gap in the I.T. industry in Ontario.&nbsp;</p> <p><strong>How you will make an impact:</strong></p> <p><strong>Career development facilitation, coaching, and feedback</strong>. You will facilitate NPower Canada&rsquo;s Professional Development online workshops for 50-100 participants. Online workshops include: resume development, professional attire, workplace communication, interview preparation, and other relevant topics. You will:</p> <ul> <li>Provide virtual group and individual career coaching to participants with strong emphasis on resume and cover letter development, LinkedIn profile development, interview preparation and networking practice.</li> <li>Maintain a safe, professional and respectful online classroom environment simulating the professional workplace environment.</li> <li>Assist with virtual classroom preparation and actively troubleshoot issues related to program delivery including space and technology maintenance.</li> </ul> <p><strong>Program coordination</strong>. You will work closely with the Alumni and Reskilling Program Manager to coordinate online class schedules. You will:</p> <ul> <li>Support team with interviewing candidates for the NPower Canada program.</li> <li>Provide warm referrals to alternate programs and services for participants not admitted into the program.</li> <li>Record and maintain accurate applicant documentation and information in Salesforce.</li> <li>Support participants in preparing for guest speakers, site tours, and networking events</li> <li>Coordinate and track transportation supports for eligible participants.</li> <li>Input and maintain accurate participant information in Salesforce and on Schoology.</li> <li>Assist with data collection and tracking, including participant assessment scores, classroom performance, work, income and education status, and program surveys.</li> </ul> <p><strong>Participant management and issue resolution</strong>. You will support Alumni and Reskilling Program Manager including feedback meetings along with verbal and written warnings and program withdrawals. You will:&nbsp;</p> <ul> <li>Assist with participant performance management.</li> <li>Record and track participants&rsquo; attendance and punctuality in accordance with the Participant Agreement.</li> <li>Collaborate with the team to address participant performance issues with tact and timeliness.</li> <li>Work with all NPower Canada team members to maintain a safe and professional work environment for participants and staff.</li> <li>Engage in weekly Case Management meetings with the team. Monitoring and reviewing participant performance and creating action plans to support with participant success.</li> </ul>
Requirements: <p><strong>What you bring to the team:</strong></p> <ul> <li><strong>The education</strong>. You have post-secondary education in Career and Work Counselling, Social Service Work or Social Work, Education, Adult Education, Human Resources or similar field.</li> <li><strong>The experience</strong>. You have 2 to 3 years in a teaching or facilitation role, ideally to participants 30+ and a proven ability to deliver diverse programmings such as life skills, skills training, job search and career readiness programs. You have experience evaluating program curriculum and delivery to identify what is working and where improvements are possible. You may have a network of connections within the GTA employment and training sector.</li> <li><strong>The compassion</strong>. You exhibit a high level of sensitivity, relatability, and emotional intelligence and proven expertise in resolving challenging and complex client service issues. You have an understanding of the socio-economic and mental health barriers faced by adults of all backgrounds, and you have experience working with diverse community members, including new Canadians, people with disabilities, LGBTQ, low income, and racialized groups.&nbsp;</li> <li><strong>The technical skills</strong>. You are proficient with educational software including, but not limited to, Google Drive and Google Suite, Microsoft Office, an LMS, and a CRM. You have exposure to a blended learning approach and can implement best practices in technology integration in the classroom.</li> </ul> <p>&nbsp;<br /><strong>Why should I join?</strong></p> <p>Joining NPower Canada is an opportunity to make an I - M - P - A - C - T:</p> <p><u><strong>I</strong></u>nnovation. You will be part of our continuously evolving purpose, to reflect the needs of our employers and respond to the needs of the youth we support. We are always looking for ways to change, and we want &nbsp;team members to propose and try new ideas.</p> <p><u><strong>M</strong></u>otivation. You will make a measurable difference in people&rsquo;s lives. Everything we do, and every action we take at NPower Canada is motivated by the chance to change lives.</p> <p><u><strong>P</strong></u>assion. You will have the opportunity to channel the desire and drive of the youth we serve. We support youth in overcoming adversity to achieve their career aspirations. The people who make up our teams are genuinely committed to making a difference.</p> <p><u><strong>A</strong></u>gility. You will be part of an industry-driven program that is growing strategically. We are always testing and evaluating new curriculum and approaches to programming. We foster a growth mindset and take pride in the way we change lives.&nbsp;</p> <p><u><strong>C</strong></u>ollaboration. You are all in. And so are we. From admissions to alumni, from operations to fundraising, everyone within the organization works in partnership with each other. We are wholly focused on the opportunity we have to elevate NPower Canada&rsquo;s mission and build a work and life skills program that is unique to Canada.&nbsp;</p> <p><u><strong>T</strong></u>angible outcomes. You will be rewarded personally and professionally as you become a part of the communities we are raising up. What we offer is transformative, and each of us has a chance to see and hear the direct impact we have on the lives of the youth we serve.&nbsp;</p> <p><strong>Are you ready to make an impact with us?</strong></p> <p>At NPower Canada, we understand that not everyone acquires their skills and experience the traditional way. If you feel you can make a difference to our team and the communities we serve, and you have 70% of the qualifications listed here, please express your interest. &nbsp;We promise to consider your application.</p> <p><strong>NPower, Canada is an Equal Opportunity Employer.</strong></p> <p>NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process.</p>