Senior Technical Business Analyst

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Keck Center

National Academies of Sciences Engineering Medicine

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Full time

Overview: <strong>Req. No.: R0001743</strong><br /><br />Identify, define, and document business processes and user requirements to be supported by The National Academies of Sciences, Engineering, and Medicine's (NASEM) information technology services and tools. Serve as a liaison between business and information technology teams by facilitating communication and determining objectives that align with stated and unstated business needs. This role will serve as liaison between users and technical staff to optimize NASEM&rsquo;s adoption and utilization Microsoft 365 and related technologies.<br /><br />Applies specific professional and technical knowledge to perform assignments that are broadly defined and require judgment and creativity to complete. Independently solves a full range of problems requiring the identification and analysis of complex variables. Takes action to solve problems/issues that routinely arise in areas of assigned responsibility but may receive guidance or expertise from higher-level staff on more complex problems. Establishes processes/procedures to ensure the effective and efficient operation of function. May provide work direction to lower level employees.
Responsibilities: <ul> <li>Develop, socialize, and optimize the capabilities and advantages of the Microsoft 365 platform to support NASEM&rsquo;s lines of business.</li> <li>Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.</li> <li>Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.</li> <li>Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.</li> <li>Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.</li> <li>Translate conceptual user requirements into clear, detailed functional requirements.</li> <li>Work with business and delivery teams to prioritize requirements.</li> <li>Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.</li> <li>Manage requirements scoping throughout the delivery process.</li> <li>Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.</li> <li>Support delivery teams as they develop, test, and deploy solutions.</li> <li>Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.</li> <li>Document current processes and models to understand inefficiencies or gaps.</li> <li>Identify and assist in prioritizing opportunities to streamline business processes.</li> <li>Promote a collaborative team environment and provide mentorship to staff.</li> </ul> <br />NONESSENTIAL JOB DUTIES<br /> <ul> <li>Related duties and special projects as assigned.</li> </ul>
Requirements: <p><strong>Required Knowledge, Skills, and Abilities:</strong>&nbsp;</p> <ul> <li> <p>In-depth knowledge of Microsoft 365 applications, tools, services, and capabilities.</p> </li> <li> <p>Experience determining the explicit and implicit needs and requirements of various stakeholders.</p> </li> <li> <p>Ability to quickly learn the objectives, structures, operations, and policies of a new business area.</p> </li> <li> <p>Strong problem resolution, negotiation, and influencing skills.</p> </li> <li> <p>Demonstrated ability to engage both developers and business partners to achieve target outcomes.</p> </li> <li> <p>Experience with Microsoft 365 and other business productivity technologies.</p> </li> <li> <p>Proven interpersonal skills and an ability to influence senior leaders and peers.</p> </li> <li> <p>Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.</p> </li> <li> <p>Experience creating documentation such as business case documentation or business requirements summaries.</p> </li> <li> <p>Adaptability and a willingness to learn new skills.</p> </li> </ul> <p>Ability to solve problems of substantial variety and complexity.&nbsp; Ability to undertake tasks broad in nature, requiring ingenuity, and originality.&nbsp; Ability to serve as a resource to others in the resolution of complex problems and issues.&nbsp; Ability to operate independently, and exercise significant latitude for independent judgment, discretion, and action.&nbsp; Ability to work successfully in a team environment.&nbsp; Ability to develop relationships with co-workers and employees in other National Academies' departments through effective communication.&nbsp; Good customer service &amp; troubleshooting skills.&nbsp;</p> <p><strong>Minimum Education/Training Requirements:</strong>&nbsp;Bachelor's Degree in related field, or equivalent knowledge.</p> <p><strong>Minimum Experience:</strong> Four years of related professional experience.</p> <p><strong>Physical Capabilities</strong>:&nbsp;Ability to work at a computer for extended periods of time.</p> <p><strong>Required Licenses, Certification or Registration:</strong> None.</p> <p><strong>Supervisory Responsibilities/Controls:</strong>&nbsp;Reports to Director. General direction is provided.</p>