Research Program Manager - (Customer Analytics)

We have been retained by the Port of Seattle in a nationwide search for a Research Program Manager who will manage and direct all research projects for the Port and it's properties.  This is a highly visible enterprise level opportunity.  

Seattle, Washington

New Directions Staffing - IT jobs

New Directions Information Technology group furnishes our clients with consulting, project staff augmentation and traditional hire services for: Business Intelligence, Database &amp; Data Science; Enterprise and Consumer Facing Applications and Web Design and Development; Enterprise Software; Digital Technology and associated technical disciplines. <br /><br />Our success and subsequent growth has been based on developing long lasting relationships in order to leverage our clients' technology investment with talented people.

keywords: the port of seattle,management,presentation,design,leadership,analysis,research,analysis,presentation,leadership,scientific,values,design,technology,experience,research



Overview: <p><span style="font-family: arial; font-size: small;">With facilities and property ranging in scope from Sea-Tac Airport, Cruise Ship and Container Terminals, Public Parks, Conference Facilities, Recreational Boating Marina, Piers, Office Space and Storage and Warehouse Operations, the Port&nbsp;maximizes&nbsp;public assets in their&nbsp;portfolio with an eye toward best uses and environmental sustainability.</span></p>
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: small;">Manage the Business Intelligence research program and set the direction and focus of customer and organizational research in alignment with the Business Intelligence Center of Expertise. </span></li> <li><span style="font-family: Arial; font-size: small;">Manage highly technical projects that include survey design, research design and data analysis and interpretation and presentation of results. </span></li> <li><span style="font-family: Arial; font-size: small;">Design surveys, research instruments, and develop research methods and sampling plans. </span></li> <li><span style="font-family: Arial; font-size: small;">Apply predictive modeling and advanced algorithms to create actionable insights and solutions, identify patterns in data, apply appropriate tests of statistical reliability, and interpret the results in actionable terms.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: small;">Present analytical findings to executive leaders and other staff at all levels of the organization. </span></li> <li><span style="font-family: Arial; font-size: small;">Provide lead direction to field work staff, vendors and research consultants.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: small;">Serve as advocate of data-driven decision-making and research best practices.&nbsp; </span></li> </ul>
Requirements: <p><span style="font-family: Arial; font-size: small;">The appropriate individual will have demonstrated experience in the following:</span></p> <ul> <li>Ability to lead and motivate staff working in a team atmosphere.</li> <li>Scientific research and data collection methods, qualitative techniques, tools, and standards with special emphasis on survey research.&nbsp;</li> <li><span style="font-family: Arial; font-size: small;">Breadth of skill in various research techniques to support selection of appropriate strategies and research designs.</span></li> <li><span style="font-family: Arial; font-size: small;">Advanced statistical analysis and data science, including machine learning, predictive analytics, and statistical modeling.</span></li> <li><span style="font-family: Arial; font-size: small;">Statistical techniques and statistical analysis software (SPSS, R).</span></li> <li><span style="font-family: Arial; font-size: small;">Principles for effective visual display of quantitative data.</span></li> <li><span style="font-family: Arial; font-size: small;">Demonstrated excellence in public speaking and effective presentation of technical material.</span></li> <li><span style="font-family: Arial; font-size: small;">Advanced Excel skills &ndash; spreadsheet design, developing complex formulas, and formatting tables and charts.</span></li> <li><span style="font-family: Arial; font-size: small;">Tableau &ndash; dashboard design, database access.</span></li> </ul>