Unit Secretary (CUPE), Diabetes and Paediatric Ambulatory Clinics

<strong>Oak Valley Health, a leading community healthcare organization in Ontario, serves patients through Markham Stouffville Hospital, Uxbridge Hospital, and the Reactivation Care Centre. With a patient-centered approach, Oak Valley Health provides high-quality care to over 437,000 individuals annually. Services encompass diagnostics, emergencies, acute care medicine, surgery, addictions and mental health, and childbirth and children&rsquo;s programs.<br /><br /></strong>Requisition Number:&nbsp;JR100036

Markham, Ontario

Oak Valley Health

<strong>Oak Valley Health, a leading community healthcare organization in Ontario, serves patients through Markham Stouffville Hospital, Uxbridge Hospital, and the Reactivation Care Centre. With a patient-centered approach, Oak Valley Health provides high-quality care to over 437,000 individuals annually. Services encompass diagnostics, emergencies, acute care medicine, surgery, addictions and mental health, and childbirth and children&rsquo;s programs.</strong> https://www.oakvalleyhealth.ca/

keywords: position summary,who you are,schedule,communication,administration,qualifications,initiative,skills

Part time

CUP C03Range:

Overview: <p><strong>Land acknowledgement:</strong></p> <p>Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.</p> <p>&nbsp;</p> <p><strong>Who you are:</strong></p> <ul> <li>You encompass Oak Valley Health&rsquo;s core values and live the words of respect, trust, commitment, compassion and courage.</li> <li>You are a patient and/or client centered individual who performs at an exemplary standard.</li> <li>You are a team player with excellent communication, critical thinking and prioritization skills.</li> </ul> <p>&nbsp;</p> <strong>What we need:</strong> <p>As a Unit Secretary in the clinic, you will work with a pediatrician and Registered Nurse to deliver care to select pediatric patients with acute illness requiring consultation and follow up care and also work with an interprofessional team caring for pediatric patients with diabetes. The Unit Secretary is a valuable member of the team and has a significant impact on the efficient and effective operation of the clinics. The successful candidate will be responsible for both clerical and receptionist duties.<br /><br /><br /></p> <p><strong>Work schedule:</strong></p> <p>The successful candidate must be available Tuesday 10-1400, Thursday 1200-1600, Friday 0800-1600.</p> <p>Please note schedules may change due to operational needs.</p>
Responsibilities: <ul> <li>Scheduling clinic appointments for initial consultation and follow-up visits.</li> <li>Complete tasks requested by doctor, clinic staff verbally and by email.</li> <li>Send registration requests by email.</li> <li>Greeting patients, answering and directing telephone calls to the appropriate personnel.</li> <li>Follow-up of telephone reminder appointments to patients as required.</li> <li>Ordering and maintaining office supplies.</li> <li>Photocopying, faxing, filing compiling and/or photocopying reports to send to various outside agencies.</li> <li>Performing special projects as assigned.</li> <li>Monitor clinic Resources, close or open schedule based on Physician needs.</li> </ul>
Requirements: <ul> <li>Recent unit secretary experience in a clinic/outpatient environment.</li> <li>Basic Meditech Booking experience.</li> <li>Sound knowledge of medical terminology.</li> <li>Working knowledge of computer technology with proficient typing skills.</li> <li>Experience with patient scheduling and registration modules is essential; experience with Meditech is preferred.</li> <li>Strong customer service, interpersonal and written and verbal communication skills.</li> <li>Ability to prioritize and manage multiple demands in a fast-paced environment.</li> <li>Strong critical thinking, problem solving and decision-making skills with a high attention to detail.</li> <li>Excellent organizational skills.</li> <li>Demonstrated good attendance and performance records with the ability to maintain these same standards.</li> <li>Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization-related policies, health and safety legislation and best practices and completing relevant mandatory education as required.</li> </ul> <br /> <p><strong>Who we are:</strong></p> <p>Oak Valley Health is one of Ontario&rsquo;s leading community healthcare organizations.&nbsp;Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children&rsquo;s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).</p> <p>&nbsp;</p> <p>Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?</p> <p>&nbsp;&nbsp;</p> <p><strong>COVID Statement</strong></p> <p><em><strong>As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair &amp; equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.</strong></em></p> <p>&nbsp;</p> <p><strong>Oak Valley Health diversity statement&nbsp;</strong></p> <p>Oak Valley Health takes pride in serving some of Canada&rsquo;s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.&nbsp;All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.</p> <p>&nbsp;</p> <p>We are honoured to be recognized as one of&nbsp;<a href="https://www.forbes.com/lists/canada-best-employers-diversity/?sh=5b3cb8144569" target="_blank" rel="noopener noreferrer">Forbes Canada's Best Employers for Diversity 2023</a>. We ranked within the top 150 organizations across the country.&nbsp;<a href="https://www.oakvalleyhealth.ca/about-us/equity-diversity-and-inclusion" target="_blank" rel="noopener noreferrer">Learn more about our commitment to EDI</a>.&nbsp;</p>