Program Support Coordinator - WAP

Provide OLHSA clients, contractors, and community partners with supportive services to verify eligibility for and ensure compliance in weatherization programs.<br /><br /><a href="https://www.olhsa.org/Portals/0/files/job-listings/Program%20Support%20Coordinator%20-%20WAP.pdf" target="_blank" rel="noopener noreferrer">Full Job Description</a>

Pontiac, MI

OLHSA

OLHSA&nbsp;empowers&nbsp;Oakland and Livingston County people to gain the knowledge, skills, and resources needed to improve their quality of life.<br /> <h3><strong>Find a career at OLHSA that makes a community difference!</strong></h3> https://www.olhsa.org/en-us/

keywords: job mission,hours & wage,operations,quality assurance,qualifications,experience

NonExempt/NonUnion

$16.02 per hour

Overview: Provide OLHSA clients, contractors, and community partners with supportive services to verify eligibility for and ensure compliance in weatherization programs.
Responsibilities: <ul> <li>Support program operations by providing customer service, such as receiving and responding to large volumes of calls and emails, liaising between clients and contractors, and scheduling.</li> <li>Maintain, monitor, and track information in multiple databases to ensure regulatory and agreement compliance; provide agency database administration by training and supporting users, completing system reports, and monitoring data quality.</li> <li>Responsible for application intake, processing, data entry, and billing.</li> <li>Participate in on-site and off-site outreach events to promote weatherization and other OLHSA services and to gather external information and resources.</li> <li>Carry out all other duties as assigned by supervisor.</li> </ul>
Requirements: <ul> <li>High School Diploma or equivalent required. Associate degree or two (2) years of experience in human service or building science field preferred.</li> <li>Minimum two (2) years of experience using computer applications in a window environment, preferably Microsoft Office 365 and web-based databases. Must be proficient in Microsoft Excel - creating spreadsheets, Microsoft Word, Microsoft Access- entering information into database and Microsoft Outlook- checking emails and scheduling appointments.</li> <li>Bilingual in English and Spanish preferred.</li> <li>Valid driver&rsquo;s license, state ID, or government ID and access to reliable transportation to be used for job related travel are required.</li> </ul> <br /><br /><strong>Hours &amp; Wage &amp; Location</strong> <br /><br />$16.02 per hour (minimum)<br />40 hours per week; 52 weeks per year<br />Two (2) Positions <br />Location: Pontiac