Banquet Staff/Server

We're looking for part-time Banquet Staff to provide quality experiences and service to members and their guests.

Bloomfield Hills, MI

Oakland Hills Country Club

Founded in 1916, Oakland Hills Country Club has, and will continue to play a significant role in the history of golf in the United States. Walter Hagen, five time PGA Champion, was the club's first head professional. The South Course has played host to 16 Major Championships including: six U.S. Opens; two U.S. Senior Opens; U.S. Women’s Amateur; U.S. Men’s Amateur; Western Open; the Carling World Open; the 35th Ryder Cup in 2004; and three PGA Championships -- including the 90th PGA Championship in 2008. Some of the greatest players ever to play the game including Arnold Palmer, Jack Nicklaus, Gary Player, and Ben Hogan have competed and won on the famed South Course, also known as "The Monster". The membership is proud of the heritage of their club and consider themselves stewards of a national golf treasure. https://www.oaklandhillscc.com/Home.aspx

keywords: service,performance,duties,service,service techniques,maintain service,maintains records,market,quality,alcohol awareness,adherence,education,experience,certification,awareness

Entry

Overview: <p>Provide food and beverage service to members and their guests by performing appropriate room/table set up, taking and serving food and beverage orders and using proper service techniques.</p>
Responsibilities: <h1>Is prepared for work:</h1> <ul> <li>Present, in uniform, on time for scheduled work.</li> <li>Work clothing/uniform is complete, clean, and pressed.</li> <li>Attends pre-post meetings as scheduled.</li> <li>Knows club events schedule</li> <li>Read and understands function/party sheets and anticipates needs that can be resolved prior to problem development</li> </ul> <p>Ensures side work, set up, and clean up are completed:</p> <ul> <li>Ensure proper stock items are in place at the beginning of each shift in accordance with assigned side work.</li> <li>Section is clean and organized at all times. <ul> <li>Clean up is complete</li> </ul> </li> <li>Resets tables and rooms immediately when members depart.</li> <li>Maintains services until relieved by a supervisor for breaks or lunch/dinner unless approved by a supervisor.</li> <li>Complete all assigned closing side work or additional duties as assigned by a supervisor.</li> <li>Always get approval from a supervisor when leaving the floor or ending a shift.</li> <li>Performs other duties as assigned or as necessary.</li> </ul> <p>Provides Food and Beverage Services:</p> <ul> <li>Seat members and guests if appropriate.</li> <li>Promptly distributes menus/wine lists.</li> <li>While guests decide upon menu options, answers all questions and suggests menu items.</li> <li>Uses pivot point system for taking orders.</li> <li>Has complete knowledge of menu including preparations, accompaniments, and ingredients.</li> <li>Correctly sends orders to kitchen using computer system and clearly and accurately informs cooks of special instructions, dietary requirements, and any particular needs of members and guests.</li> <li>Assemble food orders on tray with additional items from each station.</li> <li>Verify accuracy of food before delivery, ensuring accurate number of entrees/courses are ready before delivering to table.</li> <li>Practices proper service techniques when serving all food and beverage.</li> <li>Member services/expense sheets (chits) are properly presented to the member.</li> </ul> <p>Maintain service to members and guests:</p> <ul> <li>Empty ashtrays if smoking is permitted in the area. (No more than 2 completed smoking materials in ashtray).</li> <li>Solicits additional orders as required/requested (i.e. drinks, accompaniments).</li> <li>Clears each place setting before moving on to the next course, utilizing a tray.</li> <li>Proper service sequence and time guidelines are consistently followed as stated in the server training manual.</li> <li>Has the ability to ring in orders to ensure timing standards are met depending on business trends.</li> <li>Consistently demonstrates ability to server five or more tables with only limited assistance.</li> <li>Assists other servers to ensure quality services.</li> <li>Suggests and serve dessert, coffee and/or after dinner drinks.</li> <li>Continues to serve coffee (refills) through out the departure of guests.</li> </ul> <p>Maintains records:</p> <ul> <li>Accurately enters orders into the POS system.</li> <li>Verifies accuracy of prices and other charges on all member/services of expense sheets (chits).</li> <li>Turns in all chits in order of number sequence on a daily, by shift, basis to designated area.</li> <li>Trouble shoots POS data entry problems.</li> <li>Punches in and out on the correct time card.</li> </ul> <p>Markets club activities, products and services to members and guests:</p> <ul> <li>Appropriately suggests food and beverage services for members&rsquo; use/consumption including specials, appetizers, desserts, and select wines.</li> <li>Encourages member participation in club events and activities.</li> <li>Suggests ideas to enhance food/beverage services.</li> </ul> <p>Provides quality experiences for all members, guests and staff:</p> <ul> <li>Acknowledges members, guests, and staff promptly, making eye contact and smiling.</li> <li>Acts as an emissary of member needs and requests by:</li> <li>Communicate pleasantly and positively.</li> <li>Greeting members by name (i.e. Mr.______, Mrs.____) whenever possible. First name basis only with co-workers.</li> <li>Solicits opportunities for assistance to members.</li> <li>Responds timely to the urgency of the member/guests needs.</li> <li>Accepts responsibility for problems which may develop regardless of the cause.</li> <li>Uses proper phone etiquette at all times.</li> <li>Trains new staff correctly and completely.</li> <li>Demonstrates proficiency in all areas of service (i.e. main dining room, grille room, mixed grille, banquets and wine service).</li> </ul> <p>Alcohol Awareness:</p> <ul> <li>Compliance with state alcohol sales laws.</li> <li>Appropriate use of knowledge of member/guest drink/alcohol consumption and use of necessary involvement when too much is served.</li> <li>Completion of Alcohol Awareness Program (Set by Club) and receipt of Certificate</li> </ul> <p>Adherence to staff mission statement:</p> <ul> <li>We are committed to sustained excellence in the quality of services and products provided to our members and fellow staff.</li> <li>&ldquo;Continuous improvement&rdquo; in our efficiencies, services and products will reinforce the Clubs value to our members.</li> <li>Maintaining and enhancing club relationships that are mutually appreciative, responsive, and supportive of members and fellow staff will positively distinguish us from other organizations.</li> <li>Easy to work with.</li> <li>Regularly gets along with other staff members.</li> <li>Shows respect for others and the workplace.</li> <li>Handles problem resolution with other staff and managers in a professional and appropriate manner.</li> </ul>
Requirements: <ul> <li>Education: Ability to read and write</li> <li>Skill: Customer Service Skills</li> <li>Previous food and beverage experience preferred</li> <li>Certifications: Alcohol Awareness Certification</li> <li>Physical Demands: Some bending, stooping and standing and walking for long periods.&nbsp; Must be able to move trays up to 40 pounds above the shoulder.&nbsp; Pushing and lifting of trash, linen bags, and quantities of ice. To include room set up.</li> </ul>