Desktop Support - Dallas

<div><strong>Here at Octagon, we don&rsquo;t have account managers or recruiters: We&rsquo;re all hybrids. We may be great with technology, but we do incredibly well around humans. We share information, which allows us to be a team instead of competitors. We can focus on matching people and companies instead of fulfilling quotas. Everyone plays a role. Everyone has a voice.</strong></div>

Dallas, FL

Octagon Talent Solutions

<div class="kvgmc6g5 cxmmr5t8 oygrvhab hcukyx3x c1et5uql"> <div dir="auto"><strong>Specialized in critical infrastructure and technology staffing, recruiting and executive search across a variety of disciplines in any given industry. The roles include the latest trending technology, commercial construction, and alternative energy requirements. Opportunities are in the areas of Infrastructure, Software Development, Data &amp; Analytics, Digital Marketing, Networking &amp; Telecommunications, Cybersecurity, Cloud Computing, Technology Sales and Internet of Things.</strong><br /><br /></div> </div> <div class="cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle"> <div dir="auto"><strong>We match the right people in technology, at the senior and executive level, to the right companies in any given industry for project-based consulting or permanent positions.</strong><br /><br /></div> </div> <div class="cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle"> <div dir="auto"><strong>Headquartered in Fort Lauderdale, FL, we strive every day to not only recruit and help develop top talent in our market, but also, to provide tech education opportunities and thought leadership.</strong></div> </div> http://octagontalent.com/

keywords: position summary,position details,management,support,performance,technical,coordinate,assist,education & experience,skills

Full-Time

Overview: Octagon Talent Solution is seeking a customer-oriented&nbsp;<strong>Desktop Support Engineer</strong>&nbsp;for a valued client in&nbsp;<strong>Dallas</strong>, Texas. This role is responsible for providing exceptional, hands-on support to their local office while also remotely supporting the rest of the company alongside the IT Department. It requires a blend of technical expertise, independence, and outstanding customer service skills. The ideal candidate will exhibit kindness and patience, ensuring a positive and supportive experience for all users. Duties include handling a wide range of technical issues, assisting with meeting setups, supporting the configuration, setup, and installation of equipment at workstations, providing hands-on setup of mobile devices, computers, software, and peripherals, and solving technical support tickets. If you work effectively without direct supervision, demonstrating strong problem-solving abilities and a commitment to excellence in every task, this could be an ideal opportunity for you!
Responsibilities: <ul> <li>Provide exemplary customer service, including white-glove executive support, demonstrating professionalism, kindness, and patience.</li> <li>Respond promptly to and document all support requests via email, phone, helpdesk queue, and walk-ins, ensuring timely support and that no requests are overlooked.</li> <li>Utilize advanced troubleshooting techniques to diagnose and resolve technical issues across various platforms and systems, demonstrating proficiency in Windows, MacOS, iOS, and occasionally Android environments.</li> <li>Communicate technical issues, status, and resolutions clearly to both technical and non-technical stakeholders, setting appropriate expectations.</li> <li>Efficiently manage and prioritize helpdesk tickets, reviewing open tickets daily.</li> <li>Provide hands-on support for setting up and configuring mobile devices, computers, software, and peripherals.</li> <li>Assist users with configuring and utilizing conference room technology, including video conferencing systems like Teams and Zoom, ensuring proper use of audiovisual equipment.</li> <li>Facilitate the setup and relocation of workspaces, including IT equipment installation and configuration.</li> <li>Handle ordering, provisioning, and setup of new user equipment, working with the team to prevent duplicate efforts.</li> <li>Deploy, configure, and manage Windows-based and MacOS systems.</li> <li>Coordinate procurement and provisioning of IT equipment through vendors, ensuring timely delivery and setup.</li> <li>Provide extensive support for Microsoft Office 365, including Exchange administration, calendar management, shared mailboxes, security groups, and delegate access.</li> <li>Manage and support SharePoint and OneDrive environments, ensuring efficient file sharing and synchronization.</li> <li>Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity.</li> <li>Facilitate user upgrades to newer devices, managing data transfer, configuration, and question answering.</li> <li>Occasionally perform in-house imaging of computers, preparing systems for deployment.</li> <li>Maintain and manage a small inventory of IT equipment, ensuring accurate cost tracking and assignment.</li> <li>Reclaim and repurpose devices from separated users or those receiving upgrades.</li> <li>Provide support for copiers and printers, including setup, configuration, and troubleshooting.</li> <li>Provide on-site live support and utilize remote support tools like GoToResolve to assist users locally and remotely.</li> <li>Mentor and support team members, providing training and knowledge sharing to enhance overall skills.</li> <li>Perform all other job duties and responsibilities as assigned, contributing to the overall efficiency and effectiveness of the IT support team.</li> </ul>
Requirements: <ul> <li>A Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience.</li> <li>A minimum of 5 years of experience in IT support, with experience at a Level II support role.</li> <li>Previous experience working at a helpdesk or in a corporate IT environment, providing support across multiple platforms and systems.</li> <li>Ability to write routine reports and correspondence, and to speak effectively before groups of customers or employees.</li> <li>Competence in solving practical problems and addressing a variety of concrete variables in situations with limited standardization. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.</li> </ul>