IT Support Specialist

<p>Oetiker, Inc was established in 1981 in Marlette, MI. Clamp production got underway that same year to service the automotive and industrial applications markets in North America. In 1997, Oetiker built a brand new 70,071 square foot Clamping Technology Center across the street from the original facility, which accommodates both the production and administration operations.</p>

Macomb, MI

Oetiker Group

<p>Working together to make over 2 billion connections every year. That&rsquo;s what we do at Oetiker. Our &lsquo;<em>OneOetiker</em>&rsquo; culture is built on open and respectful collaboration and strong relationships with team members. Our strength comes directly from our team, our values and a culture of trust, teamwork, and professional growth.</p> <p>Do you want to connect?</p> https://oetiker.com/

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Full-time

Overview: Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world&rsquo;s leading OEMs.
Responsibilities: <p><strong>IT Helpdesk Support Specialist:<br /></strong><br />We are seeking an IT Helpdesk Support Specialist to join our global team. As a member of our IT support team, you will provide technical support and assistance to our employees across different regions and time zones. You will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems, as well as providing training and guidance to end-users.<br /><br /></p> <p><strong>Key Responsibilities:<br /><br /></strong></p> <ul> <li>Provide technical support onsite to employees locally and across different regions and time zones.</li> <li>Troubleshoot and resolve hardware, software, and network-related technical issues.</li> <li>Document and track all support requests and resolutions in the ticketing system.</li> <li>Collaborate with other IT support team members to resolve complex technical issues.</li> <li>Provide end-user training and guidance on various software and hardware systems.</li> <li>Stay up to date with the latest technology trends and advancements.</li> <li>Maintain an inventory of all hardware and software assets.</li> <li>Perform regular maintenance and updates on hardware and software systems.</li> <li>Assist with the setup and configuration of new hardware and software systems.</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in Computer Science or related field.</li> <li>2-3&nbsp;years of experience in IT support and helpdesk operations.</li> <li>Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems.</li> <li>Experience in troubleshooting hardware, software, and network-related issues.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to work independently and in a team environment.</li> <li>Ability to work with people from diverse cultures and backgrounds.</li> <li>Proficiency in written and spoken English is required, and fluency in other languages is a plus.</li> </ul> <br /><br /> <div> <h4 class="title"><strong>Additional Information</strong></h4> </div> <div class="wysiwyg"> <p>Oetiker, Inc. is an equal opportunity employer.</p> </div>