Sr. Manager, Tools & Automation

We are adding a Senior Manager, Automation and Tools to our Enterprise Operations division. In this role, you will lead the management of 35+ tools across the technology lifecycle; owning the strategy, roadmap, and continuous improvement of Ontario Teachers’ technical foundation.

Toronto, ON

Ontario Teachers' Pension Plan

Our employees make a difference by providing a secure retirement for 327,000 working and retired Ontario teachers. They&rsquo;re the reason for our success and talent development is one of the most important tenets of our strategy.<br /><br />We look for people who are willing to truly embrace the three cornerstones of our culture: innovation, agility and partnership. We provide our employees with the tools, resources and learning opportunities they need to be the best at what they do &ndash; so together we can support our mandate to deliver outstanding service and retirement security to our members &ndash; today and tomorrow.<br /><br />Ontario Teachers&rsquo; is headquartered in Toronto with offices in London and Hong Kong. With $191.1 billion in net assets as of December 31, 2018, we are responsible for providing immediate, personalized services to our members along with investing across a variety of asset classes in virtually every corner of the world.

keywords: who we are,the opportunity,who you'll work with,lead technical strategy,test technology,guide your team to success,collaborate,the education,the experience,the technical expertise,the leadership ability,the people skills,the analytical mindset


Overview: <h2><strong>The opportunity</strong></h2> <p dir="DEFAULT">We are adding a Senior Manager, Automation and Tools to our Enterprise Operations division. In this role, you will lead the management of 35+ tools across the technology lifecycle; owning the strategy, roadmap, and continuous improvement of Ontario Teachers&rsquo; technical foundation. With your finger on the pulse of technical innovation, you will define how we upgrade and expand our toolset and automation capabilities to better meet business goals. As the Senior Manager, Automation and Tools, you will oversee budgeting, licensing as well as asset and vendor management with a focus on leveraging automation and technology to enable stronger business outcomes.</p> <p dir="DEFAULT">W<strong>ho you'll work with</strong></p> <p dir="DEFAULT">Reporting to the Senior Manager, Non-Production Environment, Automation and Tools, you will contribute to Ontario Teachers&rsquo; technical strategy by leading the execution and improvement of automation and tools internally. As the Senior Manager, Automation and Tools, you will lead, coach and mentor 4 direct reports while managing a team of contractors and third-party providers. In this role, you&rsquo;ll collaborate closely with Infrastructure, Information Security, DevOps, QA and Application teams to understand their tool and automation needs; providing services that increase success and efficiency.</p>
Responsibilities: <h2><strong>What you'll do</strong></h2> <p dir="DEFAULT"><strong><u>Lead technical strategy.</u></strong> You will:</p> <ul> <li>Own lifecycle management of infrastructure technology assets including process, strategy and operations</li> <li>Define tools and automation solution planning; translating desired architecture into high-level design as well as detailed system frameworks</li> <li>Create infrastructure technology business cases and manage allocated resources and budget across the lifecycle</li> <li>Prioritize projects by focusing on those that deliver maximum value to Ontario Teachers&rsquo;</li> <li>Identify areas of risk, improvement and opportunity to optimize Ontario Teachers&rsquo; use of technology</li> <li>Implement and mature the governance model for tools and automation capabilities</li> <li>Transition test environment activities to full automation</li> <li>Manage service quality of defined infrastructure services including SLAs and SLOs</li> <li>Develop and maintain service descriptions and TCOs for infrastructure services</li> <li>Continuously improve all technology products, services and processes managed to achieve greater efficiency and effectiveness</li> <li>Establish KPIs to track the efficiency of tools and automation efforts</li> </ul> <p dir="LTR"><strong><u>Guide your team to success.</u></strong> You will:</p> <ul> <li>Outline tools and automation goals as well as priorities for the team</li> <li>Mentor, coach and conduct performance evaluations for team members</li> <li>Create alignment between in-house and external contributors through clear, open communication</li> <li>Ensure the quality and on-time completion of tools and automation initiatives</li> <li>Establish standards, program activities, artifacts, templates, process rollout and process owners across projects</li> <li>Develop long-term and short-term plans to deliver tools and automation maintenance, enhancements and configuration changes</li> <li>Lead a team of direct reports, contractors and third-party service providers to success</li> </ul> <p dir="DEFAULT"><strong><u>Collaborate.</u></strong> You will:</p> <ul> <li>Work with Senior Management to identify, size and plan yearly projects and objectives</li> <li>Manage strategic vendor relationships ensuring appropriate oversight to vendor solutions</li> <li>Develop policies and standards for partners to follow</li> <li>Clearly communicate project updates to the appropriate stakeholders</li> </ul>
Requirements: <h2><strong>What you'll need</strong></h2> <ul> <li>The education. You have a bachelor&rsquo;s degree in Computer Science, Business, IT or have the equivalent experience. Ideally, you have your ITIL Foundations and TOGAF certifications.</li> <li>The experience. You&rsquo;re a natural people leader with 7+ years of experience in the infrastructure and / or information security space. You have successfully managed the full lifecycle of multiple technologies and have developed, as well as executed, three and five-year technology strategies with TCO and ROI objectives. You understand how solutions flow from raw product to solution delivery at a detailed activity level.</li> <li>The technical expertise. You have a deep understanding of infrastructure technology solutions and vendor products across multiple solution domains including information security, infrastructure, automation, containerization and open stack. You have expert-level knowledge of infrastructure concepts and technologies as well as common IT organizational functions, inter-relations and dependencies. You are well-versed in: <ul> <li>Technical project management best practices including ITIL, ITSM and SDLC methodologies</li> <li>Security tools such as CyberArk PSM, QRADAR, Barracuda, Guardium, Ironport, Proofpoint, Sailpoint, Carbon Black Protection, Forcepoint, McAfee, Secureworks IPS/IDS and CAS SSO</li> <li>Automation and infrastructure technology such as Ansible, Jenkins, Dynatrace, Urban Code, Powershell, CHEF, Delphix, Prometheus, GitHub, Bamboo, SonarQube and Nexus</li> </ul> </li> <li>The leadership ability. You&rsquo;re a strong negotiator with the unique ability to influence without authority. You want to contribute to the big-picture vision through recommendations, decisions-making and a technical leadership role.</li> <li>The people skills. An outstanding written and verbal communicator, you excel when working with others. You effectively articulate your point and always meet the needs of your clients. You have experience working within a matrix environment, can build strong cross-functional relationships and always go the extra mile to satisfy your clients &ndash; even when they&rsquo;re internal.</li> <li>The analytical mindset. An excellent problem solver, you can synthesize complex infrastructure demands into delivery plans that are executed with a high degree of success in terms of timing and quality. Your strong critical thinking skills allow you to anticipate risks and proactively identify as well as implement solutions. Highly-organized, you plan and execute strategies cross-functionally with ease.</li> </ul> <p dir="DEFAULT"><strong>What we're offering</strong></p> <ul> <li>Pay for performance environment that offers competitive salary and incentives</li> <li>Numerous opportunities for professional growth and development</li> <li>Comprehensive employer paid benefits coverage, including a Health Spending Account</li> <li>Guaranteed retirement income through a defined benefit pension plan</li> <li>Competitive time off</li> <li>Discount programs including Edvantage and Perkopolis</li> <li>Degreed: a digital platform that helps you quickly and easily discover, share, and track ALL kinds of learning resources &mdash; from courses to videos to articles and more.</li> </ul> <p dir="DEFAULT">At Ontario Teachers', diversity is one of our core strengths. We are a globally minded organization and take pride ensuring that the people we hire and the culture we create reflect and celebrate diversity of thought, background and experience.</p> <p dir="DEFAULT">Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.</p> <p dir="DEFAULT"><strong>How to apply</strong></p> <p dir="DEFAULT">Are you ready to pursue new challenges and take your career to the next level? Apply today!</p> <p dir="DEFAULT">You may be invited to complete a pre-recorded interview as part of the recruitment process. This will take no longer than 10 minutes.</p> <p dir="DEFAULT">We thank you for applying, however, only those selected to continue will be contacted. <strong><em>Note that candidates must be legally entitled to work in the country where this role is located.</em></strong></p>