Order Management Specialist (Onsite or Remote; Illinois & Wisconsin residents)

Impassioned by the goal of delivering high-performance products to both the professional athlete and the recreational cyclist, Cycling Sports Group encompasses several powerhouse Cycling brands, including Cannondale, GT, Charge, and Fabric. Cycling Sports Group is proud to present a truly unique and powerful portfolio of cycling brands to the market, continually striving to evolve through the very best products and service available today.

Kansas City, KS

Pacific Cycle

<p><strong>As the parent company of such legendary brands as&nbsp;<span style="text-decoration: underline;">Schwinn</span>,&nbsp;<span style="text-decoration: underline;">Mongoose</span>&nbsp;and&nbsp;<span style="text-decoration: underline;">Kid Trax</span>,&nbsp;Pacific Cycle delivers some of the biggest names in outdoor recreation.&nbsp;But it&rsquo;s not just the names customer&rsquo;s trust, it&rsquo;s the look and feel of our products, our superior quality, and our outstanding customer service that help us bring these premium brands to the hands and feet of our customers.</strong></p> <p><strong>Headquartered in Madison, Wisconsin, one of the most bicycle friendly cities in the USA, Pacific Cycle has locations in Illinois, Georgia, California, and Shanghai (China).&nbsp;Our culture is as fun and lively as the lifestyle brands we represent where innovative ideas are welcomed and customer satisfaction is our top priority.</strong></p> https://www.pacific-cycle.com/

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Overview: The Order Management Specialist is responsible for providing&nbsp;full-service support to key accounts by identifying and reacting to various operational situations while managing communication and execution between internal players.
Responsibilities: <ul> <li>Effectively manage customer orders using all available tools to ensure on-time shipments; including new orders, existing orders, and pending shipments.</li> <li>Use online Vendor Extranets to monitor customer requirements and performance ratings, support deduction management, and refresh Vendor Guidelines</li> <li>Document customer requirements for EDI transactions and manage exceptions by taking appropriate action to reduce failure notices.</li> <li>Work with Traffic &amp; Logistics to document and monitor routing delays, product delays, and delivery performance based on customer requirements.</li> <li>Work with Product Development &amp; Sales to document and maintain product listings, and SKU set-up</li> <li>Establish effective and supportive working relationships with all assigned accounts, exhibiting exceptional follow through and organizational skills.</li> <li>Actively participate in training programs, sales meetings, and team meetings.</li> <li>Contribute to the success of Pacific Cycle Inc by leading or assisting with other projects and tasks as assigned.</li> <li>Adhere to all Pacific Cycle and Dorel Industries policies and procedures.</li> </ul>
Requirements: <p><strong>Essential Qualifications</strong></p> <ul> <li>High school diploma, GED or the equivalent required.</li> <li>Must have working knowledge of Windows applications such as Word and Excel.</li> <li>Must be familiar with the operations and issues of mass retailers.</li> <li>Previous inside sales or customer support experience required, with proven ability to develop and maintain customer relationships.</li> <li>Must have superior follow through and organizational skills.</li> <li>Prior experience in product promotion and/or sales, retail or otherwise.</li> <li>Good telephone, written and verbal communication skills required.</li> <li>Must be attentive to detail.</li> </ul> <p><strong>Beneficial Qualifications</strong></p> <ul> <li>Knowledge of SAP beneficial.</li> <li>Post-secondary training in administration, sales, marketing, business or related field beneficial.</li> <li>Previous experience in inside sales or account support with a bicycle manufacturer or distributor beneficial.</li> </ul> <p><strong>Physical Demands</strong></p> <ul> <li>Must be able to sit and use a computer for extended periods of time.</li> <li>Must be able to talk on the telephone with a clear speaking voice.</li> <li>Must be able to type at least 50 wpm</li> </ul>