Merchant Services Representative

At Pacific Cycle, innovation and product is at the heart of what we do. Every project, every meeting, every moment is an opportunity to create the perfect ride for millions of consumers around the world. From a relaxing Sunday family ride to a heart pumping mountain trail ride, Pacific Cycle employees are helping people find the perfect ride.<BR><BR>Our culture is as fun and lively as the lifestyle brands we represent.<BR><BR>Come enjoy the ride.

Madison, WI

Pacific Cycle

<p><strong>As the parent company of such legendary brands as&nbsp;<span style="text-decoration: underline;">Schwinn</span>,&nbsp;<span style="text-decoration: underline;">Mongoose</span>&nbsp;and&nbsp;<span style="text-decoration: underline;">Kid Trax</span>,&nbsp;Pacific Cycle delivers some of the biggest names in outdoor recreation.&nbsp;But it&rsquo;s not just the names customer&rsquo;s trust, it&rsquo;s the look and feel of our products, our superior quality, and our outstanding customer service that help us bring these premium brands to the hands and feet of our customers.</strong></p> <p><strong>Headquartered in Madison, Wisconsin, one of the most bicycle friendly cities in the USA, Pacific Cycle has locations in Illinois, Georgia, California, and Shanghai (China).&nbsp;Our culture is as fun and lively as the lifestyle brands we represent where innovative ideas are welcomed and customer satisfaction is our top priority.</strong></p>

keywords: join,support,process management,operations,quality assurance,administration,compliance,success,support,reporting,experience,education,organization,training,technology,communication,sales,physical demands,knowledge,professional


Overview: <p>As the parent company of such legendary brands as Schwinn, Mongoose, and Kid Trax, Pacific Cycle delivers some of the biggest names in outdoor recreation. But it's not the names customer's trust; it's the look and feel of our products, our superior quality, and our outstanding customer service that helps us bring these premium brands to the hands and feet of our customers.</p> <p>At Pacific Cycle, a Dorel Sports group company, we strive to deliver a best-in-class customer experience.</p> <p>We have&nbsp;an exciting opportunity&nbsp;for a Full-time Merchant Services Representative&nbsp;to join our Merchant Services team, temporarily remote, work from home, but then located onsite. This position could be located onsite at our Madison, Wisconsin Global Corporate office, or our Olney, Illinois office.&nbsp;</p> <p><strong>Position Summary</strong></p> <p>The Merchant Services Representative is responsible for ensuring merchant satisfaction with Pacific Cycle products by providing dedicated service to Key Accounts. This position provides merchant support and assistance needed to help deliver superior service.</p>
Responsibilities: <p><strong>What you will do</strong></p> <ul> <li>​Responds appropriately to merchant inquiries via phone and e-mail in a professional and courteous manner.</li> <li>Processes Merchant part orders and returns appropriately in SAP.</li> <li>Demonstrates proficiency in department systems, including SAP, phones, Zendesk, and B2B.</li> <li>Facilitates Merchant complaint escalations in accordance with department guidelines.</li> <li>Inspects field samples and returns and reports information to appropriate departments.</li> <li>&nbsp;Maintains on-going product knowledge.</li> <li>Provides other Merchant Services support as required.</li> </ul> <p><strong>Other Duties</strong></p> <ul> <li>Adheres to all company quality and customer service standards.</li> <li>Completes all required paperwork in a legible and timely manner.</li> <li>Reads, understands, uses, and follows standard operating procedures.</li> <li>Maintains a clean, neat, and orderly work area.</li> <li>Conducts operations in a manner that promotes safety.</li> <li>Follows internal controls and company policies.</li> <li>Contributes to the success of Pacific Cycle Inc. by leading or assisting with other projects and tasks as assigned.</li> </ul>
Requirements: <p><strong>Essential Qualifications</strong></p> <ul> <li>Must be legally authorized to work in the United States.</li> <li>High School Diploma, GED, or equivalent required.</li> <li>Must be familiar with the operations of mass retailers.</li> <li>Previous inside sales or customer support experience required, with proven ability to develop and maintain customer relationships.</li> <li>Proficient in Microsoft Excel/Word.</li> <li>Ability to work independently with minimal supervision.&nbsp;</li> <li>Strong follow through, organizational skills, and attention to detail.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to type at least 50 wpm.</li> </ul> <p>​<strong>Beneficial Qualifications</strong></p> <ul> <li>Experience with SAP.&nbsp;</li> <li>Post-secondary training in administration, sales, marketing, business or related field.</li> <li>Previous experience in inside sales or account support with a bicycle manufacturer or distributor.</li> </ul> <p><strong>Environmental Factors</strong></p> <ul> <li>Work area is a climate-controlled office environment, with moderate noise level.</li> <li>Must be able to sit for extended periods of time.</li> <li>Must be able to use a computer keyboard and view monitor for extended periods of time.</li> </ul> <p><strong>Physical Demands</strong></p> <ul> <li>Must be able to type and answer the telephone.</li> <li>Must be able to lift up to 30 pounds.</li> <li>Must be able to sit for long periods of time.</li> </ul>