Quality Assurance Technician

At Pacific Cycle, innovation and product is at the heart of what we do. Every project, every meeting, every moment is an opportunity to create the perfect ride for millions of consumers around the world. From a relaxing Sunday family ride to a heart pumping mountain trail ride, Pacific Cycle employees are helping people find the perfect ride.<BR><BR>Our culture is as fun and lively as the lifestyle brands we represent.<BR><BR>Come enjoy the ride.

Savannah, GA

Pacific Cycle

<p><strong>As the parent company of such legendary brands as&nbsp;<span style="text-decoration: underline;">Schwinn</span>,&nbsp;<span style="text-decoration: underline;">Mongoose</span>&nbsp;and&nbsp;<span style="text-decoration: underline;">Kid Trax</span>,&nbsp;Pacific Cycle delivers some of the biggest names in outdoor recreation.&nbsp;But it&rsquo;s not just the names customer&rsquo;s trust, it&rsquo;s the look and feel of our products, our superior quality, and our outstanding customer service that help us bring these premium brands to the hands and feet of our customers.</strong></p> <p><strong>Headquartered in Madison, Wisconsin, one of the most bicycle friendly cities in the USA, Pacific Cycle has locations in Illinois, Georgia, California, and Shanghai (China).&nbsp;Our culture is as fun and lively as the lifestyle brands we represent where innovative ideas are welcomed and customer satisfaction is our top priority.</strong></p> https://www.pacific-cycle.com/

keywords: quality assurance,investigate,analysis,reporting,education,experience,analysis,proficiency,knowledge


Overview: <p>As the parent company of such legendary brands as Schwinn, Mongoose, and Kid Trax, Pacific Cycle delivers some of the biggest names in outdoor recreation. But it's not the names customer's trust; it's the look and feel of our products, our superior quality, and our&nbsp;outstanding customer service that helps us bring these premium brands to the hands and feet of our customers.</p> <p>At Pacific Cycle, a Dorel Sports group company, we strive to deliver a best-in-class customer experience.</p> <p>We have&nbsp;an exciting opportunity for a Full-time Quality Assurance Technician to join our Fulfillment Center in Savannah, Georgia.&nbsp;</p> <p>&nbsp;</p> <p><span style="font-family: arial, sans-serif;"><strong>Shift and Wages:</strong></span></p> <p><span style="font-family: arial, sans-serif;">Monday - Friday 9:00 am - 5:30 pm.</span></p> <p><span style="font-family: arial, sans-serif;">$16.00 per hour</span></p> <p>&nbsp;</p> <p><strong>Position Summary</strong></p> <p>The Quality Assurance Technician is responsible for conducting investigations of reported quality issues and documenting appropriately. This position performs fit, finish, and function testing distinguishes a product from A vs B grade condition, and coordinates the disposition of B-grade products. The QA Technician provides timely and effective communication of Quality Assurance activities to the Q.A. Supervisor and partners with the Fulfillment Center management team as needed.&nbsp;</p>
Responsibilities: <p><strong>What you will do</strong></p> <p><strong>Inspection/Investigation of issues:</strong></p> <ul> <li>Receives and inspects incoming products according to AQL sampling and inspection plans to include assembly of bicycles and other products.</li> <li>Performs complete function testing as well as appearance criteria evaluation; reports results and basic report summaries by the supplier</li> <li>to appropriate departments.</li> <li>Conducts investigations of quality issues reported from all sources such as customer service, warranty, and coordinates problem resolution.</li> <li>Performs detailed product inspection and testing as needed to applicable regulations and standards for all product categories. This may include packaging reviews and drop testing and will include the evaluation and testing of all new product development (NPD) and Incoming Quality Control (IQC) quality reports.</li> <li>Follows up to ensure resolution of identified and outstanding Q.A. issues.</li> <li>Performs quality data collection, and report summaries as needed. &nbsp;&nbsp;</li> <li>Rework/Disposition of Non-Conforming Materials:</li> <li>Assists in disposition, reporting, and managing of rework for any identified non-conforming material found during inspections or notified from another source.</li> <li>Assists in developing rework instructions and verification of rework for quality issues as needed. &nbsp;</li> <li>Returns/In-house damage:</li> <li>Assists the Fulfillment Center on the inspection and determination of the disposition of refused/returned shipments A vs B grade.</li> <li>Assists the Fulfillment Center with inspecting in-house damaged units to determine disposition, repack, or b-grade.&nbsp;&nbsp; &nbsp;&nbsp;</li> </ul> <p>&nbsp;</p>
Requirements: <p><strong>Key Competencies</strong></p> <p><strong>Communicativeness</strong>&nbsp;- Effective performers recognize the essential value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information, even across great distances.</p> <p><strong>Organizing and Planning</strong>&nbsp;- Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize and actively manage meetings for maximum productivity.</p> <p><strong>Problem Solving and Decision Making</strong>&nbsp;- Effective performers are able to identify problems, solve them, act decisively, and show good judgment.&nbsp; They isolate causes from symptoms and compile information and alternatives to illuminate problems or issues.&nbsp; They involve others as appropriate and gather information from a variety of sources.&nbsp; They find a balance between studying the problem and solving it.&nbsp; They readily commit to action and make decisions that reflect sound judgment.&nbsp;</p> <p><strong>Team Player</strong>&nbsp;- Effective performers identify with the larger team and their role within it. Shares resources, responds to requests from other parts of the organization and supports larger legitimate organizational agendas as more important than local or personal goals.</p> <p><strong>Mechanical Aptitude</strong>&nbsp;&ndash; Effective performers demonstrate the ability to understand mechanical systems and tools to successfully diagnose and troubleshoot product components.<span style="font-family: arial, sans-serif;"><strong><br /><br />Essential Qualification</strong></span></p> <ul> <li>Must be legally authorized to work in the United States.</li> <li>High School Diploma, GED, or equivalent required.</li> <li>Intermediate proficiency in MS Office with emphasis on Excel.</li> <li>Ability to work independently.</li> <li>Previous Forklift experience preferred.&nbsp;</li> <li>Mechanically inclined with the ability to evaluate and troubleshoot applicable products.</li> </ul> <p>&nbsp;</p> <p><strong>Beneficial Qualifications</strong></p> <ul> <li>Familiar with the diagnostic/operational evaluation of bicycles, jogging strollers, electronic ride-on toys, and other outdoor recreational products.</li> </ul> <p><strong>Environmental Factors</strong></p> <ul> <li>Exposure to internal facility temperatures that can range from cold to hot.</li> <li>Exposure to noise levels that can be moderate to high throughout the facility.&nbsp;</li> </ul> <p><strong>Physical Demands</strong></p> <ul> <li>Standing&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Bending.</li> <li>Lifting up to 50lbs. unassisted.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Reaching, climbing, and kneeling, Twisting&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Push/Pull to move boxes.</li> </ul>