Customer Service Representative

<strong>At Parkland we are here to help you power your journey and energize your career. Whether you are an experienced professional, a new graduate, or a skilled trades person, Parkland offers career growth opportunities in a fair and collaborative environment built on our Parkland Values of Safety, Integrity, Community, and Respect. &nbsp;We are building a team of industry leaders, growing in our size and strengths, and leading in technology investment.</strong>

Miami, FL 33178, USA

Parkland Corporation

Parkland is Canada and the Caribbean&rsquo;s largest, and one of America&rsquo;s fastest growing, independent suppliers and marketers of fuel and petroleum products and a leading convenience store operator. We power over 80 locally known brands in 25 countries.&nbsp;<strong>Together, we are ONE Parkland.</strong>&nbsp; <p class="p1"><br />We serve essential needs in our communities by providing people with the fuels they need, quality foods, and convenience goods.&nbsp;We are&nbsp;focused on leading our customers through&nbsp;the energy transition with a goal of lowering our collective environmental impact.&nbsp;<br /><br /><strong>ONE Parkland is a mantra you&rsquo;ll hear a lot. It means - together we win.</strong><br /><br />We have one of the best teams in our industry. But what does it take to work here? If you think big and consistently deliver. If you embrace change, think fast and act quick. If you always strive for better and never sit on the sidelines. If you pay attention to detail and are brilliant to work with.&nbsp;<br /><br /><strong>If you are humble, hungry and smart, you belong at Parkland.</strong></p>

keywords: orders,reporting,risk management,process,technical,management,organization,communication,education,organization,adapt,language,communication,knowledge

Full Time

Overview: <p>The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p> <p>Reports to the Customer Service Manager of the Regional Operating Center (ROC.)</p>
Responsibilities: <br /> <ul> <li>Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.</li> <li>Processing orders, forms, applications, and requests</li> <li>Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.</li> <li>Keep records of customer interactions, process customer accounts.</li> <li>Pass along any sales leads or additional sales to the Sales Manager</li> <li>Participates in general staff meetings, other internal meetings, and serving on committees as may be applicable to department functions, organizational development or as directed by supervisor.</li> <li>Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA&rsquo;s policy and procedure.</li> <li>Ensure that confidentiality of data collected and stored are maintained.</li> <li>Employee is expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for insuring the technical accuracy of their work and maintaining good working relations, both internal and external to Parkland USA. Self-direction and motivation are also expected.</li> <li>Must meet performance expectations; Must complete any and all duties as assigned</li> </ul>
Requirements: <br /> <ul> <li>High school diploma or equivalent</li> <li>Must be fluent in English and Spanish</li> <li>Ability to multi-task, prioritize and manage time effectively</li> <li>Proven customer support experience or experience as a client service representative</li> <li>Track record of over-achieving quotas</li> <li>Strong phone contact handling skills and active listening</li> <li>Familiarity with CRM and ERP systems and practices</li> <li>Microsoft Office proficiency (Word, Outlook, Excel)</li> <li>Customer orientation and ability to adapt/respond to different types of people</li> <li>Excellent communication and presentation skills</li> </ul>