Customer Experience Representative

<strong>At Parkland we are here to help you power your journey and energize your career. Whether you are an experienced professional, a new graduate, or a skilled trades person, Parkland offers career growth opportunities in a fair and collaborative environment built on our Parkland Values of Safety, Integrity, Community, and Respect. &nbsp;We are building a team of industry leaders, growing in our size and strengths, and leading in technology investment.</strong>

Burnaby, BC V5C 0J3, CAN

Parkland Corporation

Parkland is Canada and the Caribbean&rsquo;s largest, and one of America&rsquo;s fastest growing, independent suppliers and marketers of fuel and petroleum products and a leading convenience store operator. We power over 80 locally known brands in 25 countries.&nbsp;<strong>Together, we are ONE Parkland.</strong>&nbsp; <p class="p1"><br />We serve essential needs in our communities by providing people with the fuels they need, quality foods, and convenience goods.&nbsp;We are&nbsp;focused on leading our customers through&nbsp;the energy transition with a goal of lowering our collective environmental impact.&nbsp;<br /><br /><strong>ONE Parkland is a mantra you&rsquo;ll hear a lot. It means - together we win.</strong><br /><br />We have one of the best teams in our industry. But what does it take to work here? If you think big and consistently deliver. If you embrace change, think fast and act quick. If you always strive for better and never sit on the sidelines. If you pay attention to detail and are brilliant to work with.&nbsp;<br /><br /><strong>If you are humble, hungry and smart, you belong at Parkland.</strong></p> https://www.parkland.ca/en

keywords: position summary,customer care,process,performance,teamwork,communication,sales,experience,education,training,skills

Full Time

$45,000 /year

Overview: The Customer Experience Representative is the first point of contact for all customer inquiries into our branch via phone, email and social media. As the first point of contact you will be able to set the tone that the customer has come to expect from us, positive, friendly and helpful. Resolving customer inquiries, including assisting with sales and credit card payments you will use your strong customer service and rapport building skills to maintain a consistent positive experience for each customer! The successful applicant will be able to handle a fast paced, high volume call center environment.<br />
Responsibilities: <ul> <li>Answer a high volume of customer calls promptly as they come into the queue to maintain a standard service level.</li> <li>Work as part of a team utilizing all the tools and people available to support you to be successful in your role.</li> <li>Utilize soft sales skills on each call to upsell existing products and services we offer.</li> <li>Create new accounts by setting customers up with services that meet their needs.</li> <li>Utilize Equifax tool to obtain credit approval for residential accounts.</li> <li>Perform customer verifications.</li> <li>Process credit card pre-authorizations and sales accurately through Online Chase.</li> <li>Work through complaints and various customer issues and escalate to the proper department for assistance when needed.</li> <li>Keep records of customer interactions and transactions through account comments.</li> <li>Communicate and coordinate with internal departments.</li> </ul>
Requirements: :<br /> <ul> <li>Excellent Customer Service and Interpersonal Skills required.</li> <li>Previous experience working on a PC and demonstrated navigational abilities within a Windows environment required. Data entry experience an asset.</li> <li>Strong written and oral communication skills required.</li> <li>Able to problem solve, multitask and handle a high volume workload in the busy season.</li> <li>Enjoy working with the public and helping to resolve many different call types.</li> <li>Previous experience in a call center environment would be considered an asset.</li> <li>Some post-secondary education preferred.</li> </ul> <br />We Offer:<br /> <ul> <li>Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.</li> <li>A share in our success through the Employee Share Purchase Plan and 100% company matching.</li> <li>A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.</li> <li>Participation in Parkland Pledge, an employee-driven charitable giving program.</li> <li>An employee referral program – earn up to $2000 for your referral.</li> <li>In-house learning and development opportunities, leadership training, international opportunities.</li> <li>Discount Programs and Educational Scholarship Programs for family members.</li> <li>Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).</li> <li>A safety focused work environment and ongoing safety training.</li> </ul> <br />We thank all candidates in advance for their interest, however only those being considered will be contacted. Please note:<br /> <ul> <li>Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.</li> <li>Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.</li> <li>Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.</li> </ul> <br />This position will close on August 14, 2023 or when a successful candidate is found.<br /> <br />Commercial Brand: Columbia Fuels<br /><br />