Customer Compliance Analyst

We are looking for talented people who have a thirst for challenge, seek the joy of team effort and will help contribute to our growth as a leading international manufacturer and marketer of apparel.

Dublin, GA

Perry Ellis Corporate

<p><strong>Perry Ellis International, Inc. is a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances. The Company's collection of dress and casual shirts, golf sportswear, sweaters, dress pants, casual pants and shorts, jeans wear, active wear, dresses and men's and women's swimwear is available through all major levels of retail distribution.</strong></p> <p><strong>The Company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including: Perry Ellis&reg;, An Original Penguin&reg; by Munsingwear&reg;, Laundry by Shelli Segal&reg;, Rafaella&reg;, Cubavera&reg;, Ben Hogan&reg;, Savane&reg;, Grand Slam&reg;, John Henry&reg;, Manhattan&reg;, Axist&reg; and Farah&reg;. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike&reg; for swimwear, and Callaway&reg;, PGA TOUR&reg; and Jack Nicklaus&reg; for golf apparel.</strong></p> https://pery.com/

keywords: position sumary,prepare,duties,consulting,education,qualifications,communication

Full Time

Competitive Compensation and Benefits Package

Overview: Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and internationally recognized brands including: Perry Ellis&reg;, Original Penguin&reg; by Munsingwear&reg;, Laundry by Shelli Segal&reg;, Rafaella&reg;, Cubavera&reg;, Ben Hogan&reg;, Savane&reg;, Grand Slam&reg;, John Henry&reg;, Manhattan&reg;, Axist&reg;, Jantzen&reg; and Farah&reg;. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike&reg; and Jag&reg; for swimwear, and Callaway&reg;, PGA TOUR&reg;, and Jack Nicklaus&reg; for golf apparel.<br /><br /><strong>SUMMARY</strong><br /><br />The Customer Compliance Analyst position is intended to monitor customer&rsquo;s claims/deductions from start to finish, verifying and updating information on submitted claims, by reviewing customer&rsquo;s guidelines to determine which charges are eligible for disputing/reimbursement, or which charges are eligible to be accepted/credited. Based on claim reason, the Compliance Analyst will conduct an analysis method to ensure the final decision is accurate for all parties involved.
Responsibilities: &nbsp;&nbsp; <ul> <li>Responsible for understanding customers' business requirements and guidelines for all operations.</li> <li>Work closely with the Compliance and Claims Department in researching operational chargebacks taken by customers when orders are unresolved, and check for proper documentation to determine whether to accept or deny a claim.</li> <li>Consult with sales coordinators, sales representatives, warehouse staff, MIS, and billing departments to help resolve customer violations, and develop strategies to improve processes in the future.&nbsp;</li> <li>Monitor routing process to adhere to proper shipping requirements for all customers. Check for proper documentation based on a specified list of requirements to either accept or deny a claim.</li> <li>Prepare and maintain weekly notification spreadsheets for specific customer/s by indicating the reason for the chargeback such as type of packing,&nbsp; ASN error, or date issue.</li> <li>Coordinate with customers prior to shipments, if an order will be late or shipment needs to be re-routed, and attempt to minimize charges or obtain a waiver.</li> <li>Implement processes and monitor chargeback claims for compliance. Prepare a monthly summary report with an explanation to management and all warehouses of why the company incurred a chargeback.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> </ul>
Requirements: <p><strong>SKILLS, KNOWLEDGE, AND ABILITIES</strong></p> <ul> <li>Strong computer skills (Word, Excel, Access, Outlook, SQL and PkMS)</li> <li>Good analytical and math skills.</li> <li>Ability to meet deadlines and function productively under pressure&nbsp;</li> <li>Strong communication and organizational skills (able to develop and maintain positive rapport with a wide variety of contacts internal to the organization).</li> <li>Problem solving individuals able to manage varied workloads with constantly changing priorities.&nbsp;</li> <li>Ability to work with little supervision</li> </ul> <p><strong>MINIMUM REQUIREMENTS :</strong></p> <ul> <li>High School diploma or equivalent / some College Education Preferred 1-2 years.</li> <li>Experience in quality or compliance operations or Claim Analyst</li> </ul>