Customer Experience Specialist

<div>Do you love working with people who also have a soft spot for dogs?&nbsp;Do you have a sales background along with customer service? Are you passionate about creating a positive experience through customer interactions?&nbsp;Do you thrive in a fast-paced environment while being detailed oriented?</div> <div><strong>If you love dogs and enjoy helping people, you will thrive at PetStore.Direct!</strong>&nbsp;Join our exceptional team as a&nbsp;<strong>Customer Experience Specialist!</strong></div>

West Palm Beach, FL


<p>PetStore.Direct was founded by two passionate co-founders who moved the company from New York to West Palm Beach six years ago. We have a small but dedicated team and we are growing the company very fast. Our customers love us and we pride ourselves in being dog groomers' favorite store.&nbsp;</p> <div>Our reputation is built on our dedication to providing outstanding customer service. We are all in this together, and we bring great product selection and knowledge to our customers - professional dog groomers. We take ownership of our work and are constantly improving. Dogs are always energetic and happy &ndash; we aspire to be &ldquo;tail waggers&rdquo; just like them. We look for the good in all situations and embrace challenges with a smile. We &ldquo;lead the pack&rdquo; and commit to excellence in all we do!</div>

keywords: do it right,always deliver,be kind,establish trust,build relationships,administration,create content,be proactive,neatness,meet the minimum qualifications,communicate effectively,tech savvy,focus on the details,build relationships,take initiative,remain calm under pressure,ask questions


$17-$21 Depending On Experience

Overview: <ul> <li><strong>Do it Right&nbsp;</strong>&ndash;&nbsp;&nbsp;we care about our work and do it the best way possible every time<br /><br /></li> <li><strong>Always Deliver&nbsp;</strong>&ndash;&nbsp; we are accountable to our team and customers to deliver results</li> </ul> <ul> <li><strong>Be Kind</strong>&nbsp;&ndash; We are compassionate and caring toward everyone we encounter.<br /><br /></li> </ul>
Responsibilities: <ul> <li>Be the first point of contact for our company and play an essential role in establishing trust with current and future customers. This includes contact through live chat, email inquiries, phone calls and walk-ins at our showroom.<br /><br /></li> <li>Build relationships with our customers by demonstrating strong knowledge of and educating them about our products and share customer feedback with the team.<br /><br /></li> <li>Ensure all customer inquiries are addressed within 24 hours, including processing returns.<br /><br /></li> <li>Create content for our social media channels by taking photos and recording product videos in our showroom.<br /><br /></li> <li>Proactively reach out to our best customers and see if they need any products reordered.<br /><br /></li> <li>Keep our showroom looking immaculate by filling in products and pricing items.</li> </ul>
Requirements: <ul> <li><strong>Meet the Minimum Qualifications</strong>&nbsp;&ndash;&nbsp; Preferred retail sales and customer service experience. Experience&nbsp;with or understanding of dog grooming is a plus.<br /><br /></li> <li><strong>Communicate Effectively</strong>&nbsp;- You connect with others effectively and clearly (both in person and over the phone) with strong and friendly communication skills. Bilingual English/Spanish is not required but preferred!<br /><br /></li> <li><strong>Tech Savvy</strong>&nbsp;&ndash; You are comfortable with technology, including utilizing the components of email and live chat.<br /><br /></li> <li><strong>Focus on the Details</strong>&nbsp;&ndash; You&rsquo;re organized, highly efficient and know how to develop specific goals and prioritize with minimal supervision.<br /><br /></li> <li><strong>Build Relationships</strong>&nbsp;&ndash;You are ready to WOW our customers and deliver the best experience possible!<br /><br /></li> <li><strong>Take Initiative</strong>&nbsp;&ndash; You are a self-driven team player with a can-do attitude ready to step up and help others without being asked.<br /><br /></li> <li><strong>Remain Calm Under Pressure</strong>&nbsp;&ndash; You are able to multi-task in a fast-paced environment while staying calm and focused.<br /><br /></li> <li><strong>Ask Questions</strong>&nbsp;&ndash; You figure things out by asking questions and have an interest in learning.<br /><br /></li> </ul> <br /> <div><strong>WHY YOU&rsquo;LL LOVE IT HERE</strong></div> <ul> <li>#1 Perk - bring your dog to work!<br /><br /></li> <li>$17-$21 Depending on Experience&nbsp;<br /><br /></li> <li>No weekends! Monday &ndash; Friday, 8:30a &ndash; 5p schedule<br /><br /></li> <li>Opportunity to travel to trade shows<br /><br /></li> <li>Small work environment &ndash; we support each other and celebrate our wins together<br /><br /></li> <li>Opportunity for career growth<br /><br /></li> <li>Reimbursement options for medical insurance</li> </ul> <div>Notice: Offer for this position is contingent upon the completion of a satisfactory background check.</div> <div>Are you ready to unleash your potential with us?&nbsp;<strong>APPLY NOW!</strong></div>