VIP Services Representative - Full-Time

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Plainridge Park Casino

Plainridge Park Casino

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">PLAINRIDGE PARK CASINO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,customer service,marketing,compliance,education,experience,skills,physical demands

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul> <li>Responsible for fostering a fun environment</li> <li>Responsible for being a gracious host to all guests and co-workers</li> <li>Responsible for promoting a positive influence in the community and participating in company-sponsored events</li> <li>Identify and develop personal relationships with new and first-time guests</li> <li>Explain the benefits of the PENN Play program to guests and offer to sign them up for a player&rsquo;s card</li> <li>Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed</li> <li>Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events</li> <li>Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters</li> <li>Promote casino events via telemarketing and other communication</li> <li>Provide support and assistance during Marketing/Player Development promotions</li> <li>Communicate constantly with casino operations and other team members</li> <li>Respond to internal phone and radio requests for Casino Host assistance</li> <li>Follow all safety rules</li> <li>Adhere to departmental quality standards</li> <li>Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements</li> <li>Work within the guidelines established by the company</li> <li>Other duties as assigned</li> </ul>
Requirements: <ul> <li>Must have an outgoing, energetic, and enthusiastic attitude</li> <li>Must enjoy hosting others</li> <li>Must be comfortable initiating conversations and creating a fun environment with our guests</li> <li>Bachelor&rsquo;s degree (B.A./B.S.) from an accredited four-year college or university or commensurate experience required</li> <li>Must be proficient in computer programs; prior experience with salesforce.com or casino marketing programs is preferred</li> <li>Ability to communicate with internal and/or external guests</li> <li>Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces</li> </ul>