Service Technician - Bloomington


Prairie State Gaming

Prairie State Gaming

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">PRAIRIE STATE GAMING</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br />
Responsibilities: The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. <br /> <br /><strong>ESSENTIAL RESPONSIBILITIES</strong><br /> <ul> <li>This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.</li> <li>Understand and adhere to all company standards, policies, and procedures.</li> <li>Completes required training and development objectives within the assigned time frame.</li> <li>Projects a positive image of the company at all times.</li> <li>Ability to collaborate and work within a team-oriented environment.</li> <li>Ability to accurately prioritize, organize and complete multiple tasks.</li> <li>Handle Slot Machine malfunctions.</li> <li>Assist Route Service Manager.</li> <li>Verify customer payouts.</li> <li>Complete required paperwork in a timely manner.</li> <li>Inform Route Service Managers of Gaming machine problems.</li> <li>Provide outstanding team member and customer relations.</li> <li>Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate.</li> <li>Meet attendance guidelines of the job and adhere to regulatory, department and company policies.</li> <li>Keep work areas clean and free of safety hazards, debris, and litter.</li> <li>Perform all job duties in a safe and responsible manner.</li> </ul>
Requirements: <strong>QUALIFICATION REQUIREMENTS</strong><br /> <ul> <li>Must be at least 21 years of age.</li> <li>Experience within VGT industry is a plus.</li> <li>PC proficiency.</li> <li>Previous customer service experience is a plus.</li> <li>Ability to work nights, weekends, and some holidays.</li> <li>Wiring, network, and troubleshooting experience is a plus.</li> <li>Valid driver&rsquo;s license.</li> </ul>