Route Service Technical Manager - Rockford

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Prairie State Gaming

Prairie State Gaming

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">PRAIRIE STATE GAMING</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,training,performance,quality assurance,assist,qualifications,education

Regular Full-Time

$60,000

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br /><br />$5,000 SIGN ON BONUS (internal team members and external applicants)<br /><br />Relocation Assistance</p>
Responsibilities: <p>The&nbsp;<strong>Route Service Technical Manager</strong>&nbsp;is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.&nbsp;<br /><br /></p> <ul> <li>Responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.</li> <li>Understands and adhere to all company standards, policies, and procedures.</li> <li>Establishes productive, professional relationships with location owners and employees.</li> <li>Promotes new gaming area and brand accordingly.</li> <li>Meets assigned expectations for profitability.</li> <li>Completes required training and development objectives within the assigned timeframe.</li> <li>Closely coordinates company executive involvement with customer management.</li> <li>Projects a positive image of the company and the management team at all times.</li> <li>Ability to collaborate and work within a team-oriented environment.</li> <li>Handles client concerns and objections in a fashion that improves client rapport and generates positive results.</li> <li>Is forward thinking, plans appropriately and meets all deadlines.</li> <li>Ability to accurately prioritize, organize and complete multiple tasks.</li> <li>Training and development of route service technicians.</li> <li>Managing and motivating route employees.</li> <li>Review Payroll for all Route employees.</li> <li>Custodial responsibility over all Company equipment and vehicles.</li> <li>Coordinate and oversee appointments with iGB.</li> <li>Assist in providing service on the route as needed.</li> <li>Handle Slot Machine Malfunctions.</li> <li>Responsible for keeping all PSG equipment in working order across assigned route.</li> <li>Effectively manage P&amp;L for the Route.</li> <li>Manage turnover and budget goals.</li> <li>Develop, implement, and promote programs to reward and recognize performance of team members.</li> <li>This position will supervise a route team of 3-10 team members depending upon route location and size.</li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Experience within VGT industry is a plus.</li> <li>PC proficiency.</li> <li>Ability to work nights, weekends, and holidays as required.</li> <li>Must&nbsp;be at least 21 years of age.</li> <li>Four-year college degree from an accredited institution or equivalent job experience required.</li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>