IT Supervisor

Rainbow Child Care is looking for an IT Supervisor. The IT Supervisor is the leader for the department, directly supervises the Help Desk staff, IT vendors, contracts, security, and assists with the day-to-day telephone support of our schools.

1732 Crooks Rd, Troy MI, 48084

Rainbow Child Care Center - Troy, Michigan

<p>As teachers and caregivers, our goal is to achieve a sense of continuity between home and school. We believe it is important for children to maintain a familiar and comfortable routine. Through parent/teacher communication, we individualize each child&rsquo;s care and learning opportunities.&nbsp;As a family-oriented child development center, Rainbow Child Care Center assures a quality &ldquo;home away from home&rdquo;. We provide an atmosphere where children are respected, staff are responsible and parents are always welcome. Our program enhances each child&rsquo;s development by offering a caring atmosphere combined with a structured curriculum. We believe in helping children develop a positive self-image, sense of independence and self-discipline through developmentally appropriate activities.</p>

keywords: professional,ideal candidate,create a secure environment,management,technology,network,training,skills,experience

Experienced Full-time

Overview: The IT department is tasked with managing the support, technology, and equipment for all schools and home office, as well as coordinating the set-up of new schools.&nbsp; The IT Supervisor is the leader for the department, directly supervises the Help Desk staff, IT vendors, contracts, security, and assists with the day-to-day telephone support of our schools. The ideal candidate will be able to effectively communicate with management at all levels within the company, be able to strategically plan upgrades and future hardware and software needs, streamline and make improvements to existing systems and communications, and answer calls and perform front-line support when needed.&nbsp;Manage and Optimize the IT department to create an environment that is efficient, secure, and ideal for employees to work within. Manage and administer all IT related user accounts, assets, subscriptions, and software used within the company.
Responsibilities: <ul> <li style="font-weight: 400;">Manage &amp; Optimize Servers and their performance.</li> <li style="font-weight: 400;">Manage network printers, shares, and back-ups.</li> <li style="font-weight: 400;">Manage all SQL databases (DayCareWorks &amp; Manager Plus).</li> <li style="font-weight: 400;">Manage accounts, access and permissions for both SharePoint and Manager Plus.</li> <li style="font-weight: 400;">Manage all Tech tickets within Manager Plus to make sure they are prioritized properly and technicians are completing them in a mannerly time.</li> <li style="font-weight: 400;">Manage all Distribution Groups, and E-mail/User Accounts as well as passwords.</li> <li style="font-weight: 400;">Monitor/Optimize our Local Area Network as well as the VPN connections and security settings for every single location.</li> <li style="font-weight: 400;">Upgrade network at IT equipment at OB3 to provide reliability for all current and future growth.</li> <li style="font-weight: 400;">Manage OB3 Avaya Phone System using IP Office, all VOIP phones, Short Codes, Hunt Groups, Extensions, and Users.</li> <li style="font-weight: 400;">Complete Onboarding and Termination Tasks related to technology functions.</li> <li style="font-weight: 400;">Create Excel Spreadsheets, Roll-ups, and Advanced formulas for departments to help with analytics, organization, and efficiency.</li> <li style="font-weight: 400;">Manage, train, and assist Helpdesk Technicians.</li> <li style="font-weight: 400;">Manage LogMeIn Accounts and permissions.</li> <li style="font-weight: 400;">Manage and organize all information about center phones/internet provider &ndash; static IP info, VPN info and ensure everything working efficiently.</li> <li style="font-weight: 400;">Create Training Plan and provide training seminars to help employees.</li> <li style="font-weight: 400;">Create organized processes and manage all upcoming Organics &amp; Acquisitions.</li> <li style="font-weight: 400;">And other duties as assigned.</li> </ul>
Requirements: Must have at least 2-3 years&rsquo; experience in supervising an IT environment including:<br /> <ul> <li>Staff Supervision and development</li> <li>Budget management for department</li> <li>Recommendations for hardware/software updates for both Center and Home Office</li> </ul>