Access Clerk

By joining Region 10, you can help actualize our mission of promoting opportunities for recovery, <br />discovery, health and independence for individuals receiving services through ease of access, high quality <br />of care and best value. View the details below on how you can become a Clerk for Region 10 PIHP.

Port Huron, MI

Region 10 PIHP

<p>Region 10 Prepaid Inpatient Health Plan Provides public services for mental health and substance use disorders through the Community Mental Health agencies in Genesee, Lapeer, Sanilac and St. Clair counties and a panel of other care providers.</p> <h4>Mission: Promoting opportunities for Recovery, Discovery, Health and Independence for individuals receiving services through ease of access, high quality of care and best value.</h4>

keywords: provide,support,document,analysis,support,minimum qualifications,preferred qualifications



Overview: <p>An employee at this level is required to perform some or all of the following duties, which do not include all tasks to be performed:&nbsp;</p> <ul> <li>Customer Services &ndash; Port Huron Access Site <ul> <li>Welcoming telephone reception / telephone queue management</li> <li>Access screening triage to identify level of urgency</li> <li>MIX data / documentation entry</li> <li>Medicaid Verification</li> <li>Provide information about how to access Mental Health and Substance Use services</li> <li>Help individuals with problems and inquiries regarding all PIHP benefit plans</li> <li>Assist callers in linking with OP SUD services</li> <li>Assist callers in community referrals</li> <li>Provide information on how to access various rights processes</li> <li>Document satisfaction surveys in MIX</li> <li>Set up request for screening for crisis services including inpatient psychiatric, CSR, Crisis bed requests</li> </ul> </li> </ul>
Responsibilities: <ul> <li>Clerical support <ul> <li>Access brochure inventory</li> <li>Mailing and other correspondences</li> <li>Maintaining office supplies</li> <li>Assist with AMS data collection</li> <li>Assist with collection of hospital discharge summary information</li> <li>Assist with UM SUD audits as assigned</li> </ul> </li> <li>Other tasks as assigned</li> </ul>
Requirements: <strong>MINIMUM QUALIFICATIONS (AN EMPLOYEE MUST HAVE THE FOLLOWING CREDENTIALS, TRAINING, AND EXPERIENCE)</strong><br /><br /> <ul> <li>High school diploma or General Educational Development (GED) certificate</li> <li>Demonstration of proficiency in Microsoft Word</li> <li>Ability to respond to and follow instructions or a regular established routine</li> <li>Ability to provide or exchange routine information</li> <li>Ability to provide simple assistance and cooperation</li> <li>Ability to work with individuals in a positive manner</li> <li>Ability to deal with minor conflicts tactfully</li> <li>Ability to solve a limited number of routine or simple problems when clear procedures are available</li> <li>Valid State of Michigan Driver&rsquo;s License</li> <li>Must have access to transportation</li> </ul> <br /><strong>PREFERRED QUALIFICATIONS</strong><br /><br /> <ul> <li>Bachelors&rsquo; degree in human services field</li> <li>One year of office experience</li> <li>Demonstration of proficiency in Microsoft Excel, PowerPoint, and Publisher</li> <li>Experience working at Pre-Paid Inpatient Health Plan (PIHP) and/or Community Mental Health (CMH)</li> <li>Proficiency with fillable form creation through Adobe Acrobat</li> </ul>