General Liability Claims Adjuster

<strong>Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.</strong>

Scarborough, ME

Retail Business Services

<strong>Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.<br /></strong> https://www.retailbusinessservices.com/

keywords: position summary,financial,collaboration,analysis,performance,qualifications,skills

Full Time - Hybrid

Overview: Primary responsibilities include investigation of General Liability claims to determine liability exposure.<BR>This role has direct responsibility of managing the claim in its entirety while maintaining service level targets and achieving established claims goals.<BR>This role is the primary interface to associates, attorneys, healthcare providers, vendor partners and Brand partners.&nbsp;
Responsibilities: <strong>Claims Management:</strong><br /><br /> <ul> <li>Manage caseload within established targets and appropriate level.<BR>Performance standards include thorough investigations, evaluations, negotiation and disposition of all claims, while ensuring that all claims are in compliance with statutory and legal obligations.<BR></li> <li>Monitor and ensure timely execution of all statutory deadlines or legal filings as needed.<BR></li> <li>Analyze facts of the loss to understand the nature of the claim to develop strategies that provide optimal outcome and mitigate the overall Total Cost of Risk to the Banners&rsquo; bottom lines.<BR></li> <li>Identify fraud indicators and actively pursue subrogation opportunities.<BR></li> <li>Collaborate with the Safety department in identifying hazards that exist in the retail and distribution operations and ways to minimize these risks.<BR></li> <li>Build and maintain positive relationships with internal (Brands, Distributions Centers, Transportation, Ecommerce, Human Resources, Legal, Insurance) and external (vendors, healthcare providers, outside attorneys) customers.</li> </ul> <br /><strong>Financial Impact Administration:</strong><br /><br /> <ul> <li>Manage book of claims business (up to $2 million) with authority to settle/negotiate a single claim within their authority of up to $25,000.<BR></li> <li>Communicate ongoing causes of incidents to Safety and Brands.<BR></li> <li>Serve as the primary point of contact to address and resolve claim issues impacting customer, associate, vendor, and the Brands.<BR>Research and resolve claim/legal issues.<BR>Provide timely communication related to the claim, resolving issues, and responding to questions via phone, email, and online applications.</li> </ul>
Requirements: <ul> <li>Licensed adjuster (as appropriate by jurisdiction).</li> <li>Bachelor&rsquo;s degree or experience handling General Liability claims or equivalent expertise.&nbsp;</li> <li>Thorough knowledge of rules, regulations, statutes, and procedures pertaining to general liability claims.&nbsp;</li> <li>Knowledge of medical terminology involved in complex claims.</li> <li>Negotiates resolution of claims of various exposure and complexity.</li> </ul> <br /> <p lang="EN-US" xml:lang="EN-US"><strong>Skills and Abilities:&nbsp;<br /><br /></strong></p> <p lang="EN-US" xml:lang="EN-US">&nbsp;</p> <ul> <li>Demonstrates relationship building and communication skills, both written and verbal.&nbsp;</li> <li>Highly self-motivated, goal oriented, and works well under pressure.&nbsp;</li> <li>Customer-focused solid understanding of legal procedures, processes, practices and standards in the handling of general liability claims.</li> <li>Ability to identify problems and effectuate solutions.</li> <li>Ability to manage multiple tasks simultaneously with excellent follow-up and attention to detail.</li> <li>Able to apply critical thinking when solving problems and making decisions.&nbsp;</li> </ul>