Specialist Quality Assurance

<strong>Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.</strong>

Quincy, MA

Retail Business Services

<strong>Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.<br /></strong> https://www.retailbusinessservices.com/

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Full Time

Overview: A minimum of three years retail QA experience and proven ability to act as a technical expert.<BR>Helps to ensure customer satisfaction &amp; brand protection through education and verification of applicable product safety standards and procedures as they concern our stores, merchandising teams and associates.<BR>Support continuous improvement&nbsp;through training, coaching, auditing and mentoring.<BR>Interact regularly with the regulatory arena as official liaison.&nbsp;
Responsibilities: <br /> <ul> <li>Follow up on third party food safety inspections.<BR>Conducts in-depth &lsquo;root cause&rsquo; analysis of food safety and sanitation procedures for compliance and necessary follow-up/assessment.<BR>Capable of providing technical direction/guidance for resolving imminent health hazards business partners or QA team</li> <li>Capable of assessing the effectiveness and challenging corrective action plans and/or additional execution at retail or within other functional business areas; Capable of influencing future process improvements through root cause assessment.</li> <li>Provide education and training to business partners.<BR>Conducts food safety training/certification sessions (authorized trainer and exam administrator).<BR>Established confidence and skill level in delivering effective training.</li> <li>Develop contacts and relations with regulatory officials (health department, department of agriculture, weights &amp; measures, etc.).<BR>Actively participate, contribute and accept leadership roles in regulatory and industry meetings educate and be an advocate for company product safety standard practices/policies/programs.</li> <li>Monitor and follow-up with sanitation and pest control vendor activities daily.<BR>Work with the local pest control and sanitation vendors to ensure compliance with contractual arrangements and directs them as needed.<BR>Technical expert and resource with providing direction for resolution.</li> <li>Provide direction/advice/consultation to retail and assigned distribution center locations, supervision and leadership regarding food safety and sanitation issues within their respective areas.<BR>Technical resource and ability to assess regulatory impact and provide immediate guidance.</li> <li>Provide food safety field support, direction and follow-up for emergency/crisis situations (power outages, fires, floods, claimed illnesses, recall audits, etc.).<BR>Ability to quickly assess both complex and/or individual situations; confident and trusted to provide practical and accurate guidance to mitigate risk and achieve regulatory compliance; considers issue complexity and scope on brand protection and consumer confidence.</li> <li>Conduct regular food safety/sanitation assessments of assigned distribution center operations.<BR>Focus on GMPs, sanitation, pest control support to ensure compliance with all regulatory and internal standards, including FSMA regulations.<BR>Technical resource and ability to assess regulatory impact and provide immediate guidance.</li> <li>Assist as needed in other regulatory compliance issues and follow-up including but not limited to Country of Origin Labeling, WIC, weight and measure standards.<BR>Technical resource and ability to assess regulatory impact and provide immediate guidance.</li> <li>Provide field support for corporate food safety initiatives and assess execution levels.</li> <li>Analyze, interpret and incorporate data/metrics to further minimize food safety risks.<BR>Ability to offer root causes and leading interaction with other functional areas to implement solutions.</li> <li>Interpret regulatory standards and identification of industry trends and best practices.</li> <li>Provide food safety field support, direction and follow-up pertaining to consumer complaints.</li> <li>Conduct environmental sampling of store equipment and facilities, interpret data and provide feedback and direction to the store and district management staff.</li> </ul>
Requirements: <br /><strong>Basic Qualifications&nbsp;</strong><br /> <ul> <li>Bachelor&rsquo;s degree in life science (food science, biology, microbiology, community health) or public health field.</li> <li>Fundamental knowledge of food safety, sanitation audits, pest control, food safety training, weights &amp; measures, Country of Origin requirements, regulatory food codes (FDA Food Code).</li> <li>A minimum of 4 years&rsquo; retail food safety or quality assurance related work with a proven track record of success.</li> <li>Overnight travel, as necessary (approximately 15 - 25%).</li> <li>Valid driver&rsquo;s license.</li> </ul> <br /><strong>Preferred Qualifications</strong><br /> <ul> <li>Registered Sanitarian or state equivalent and Certified Professional-Food Safety (CP-FS) credentials.</li> <li>Master&rsquo;s degree in public health or food science related field.</li> <li>Maintain Food Protection Manager Certification and CFPM Test Administrator qualification</li> </ul> <br /><strong>Skills and Abilities</strong><br /> <ul> <li>A self-starter capable of managing an efficient schedule with excellent interpersonal skills.</li> <li>Excellent communication skills for both one-on-one and group interactions with all associates.</li> <li>Effective in delivering food safety training programs to adult learners.</li> <li>Excellent written skills.</li> <li>Basic computer skills to operate MS Word, Excel, PowerPoint and e-mail.<BR>Ability to interpret data, diagnose &lsquo;root&rsquo; cause effects and provide sustainable and practical corrective actions.</li> <li>Ability to work independently.Ability to drive and demonstrate continuous improvements.</li> <li>Ability to influence without authority.Must be results oriented, have ability to develop self and others.</li> <li>Ability to interact with all levels of associates and management.</li> <li>Must have ability to act as a team leader or team builder.</li> <li>Ability to actively participate and contribute within industry and regulatory associations.</li> </ul>