Analyst III Vendor Support & Relations

<strong>Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.</strong>

Carlisle, PA

Retail Business Services

<strong>Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.<br /></strong> https://www.retailbusinessservices.com/

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Full Time

Overview: The Vendor Support &amp; Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO.<BR>This position involves collaborating with various departments, suppliers, and stakeholders to ensure efficient and effective vendor management practices.<BR>This role is responsible for developing &amp; maintaining positive vendor relationships, resolving vendor issues, monitoring vendor performance, and implementing vendor management strategies.
Responsibilities: <ul> <li>Act as a primary point of contact for vendors, researching &amp; resolving all inquiries and concerns</li> <li>Facilitate communication between internal teams and vendors to ensure smooth collaboration</li> <li>Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.</li> <li>Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.</li> <li>Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).</li> <li>Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.</li> <li>Gather and analyze vendor performance data, prepare reports for management and relevant teams.</li> <li>Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.</li> <li>Analyze data insights to identify areas of improvement and recommend appropriate action plans.</li> <li>Contribute to the continuous improvement of vendor management processes and workflows.</li> <li>Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.</li> <li>Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.</li> <li>Participate in vendor-related meetings, providing valuable insights and updates.</li> <li>Additional job duties may be assigned as needed to meet the needs of the business and support our values.</li> </ul> <br /> <br /><br />
Requirements: <ul> <li>Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience</li> <li>3-5 years previous experience in vendor management, procurement, or a similar role</li> <li>Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards</li> <li>Extensive knowledge of vendor management strategies and grocery industry P2P practices</li> <li>Understands theoretical professional concepts and can identify the root cause(s) of issues within the vendor management P2P framework</li> <li>Demonstrated conflict management skills and enhanced knowledge of retail grocery industry and suppliers</li> <li>Change and transformation capabilities using sound judgment and risk mitigation techniques</li> <li>Strong analytical and problem-solving skills with ability to make recommendations based on interpretation of quantitative analysis</li> <li>Strong Excel skills with the ability to work with Macros and Databases</li> <li>Strong interpersonal &amp; relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners.</li> <li>Excellent customer service skills to optimize ADUSA business reputation.</li> <li>Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.</li> <li>Proficiency in using various software tools, including MS Office suite and vendor management platforms.</li> <li>Strong oral &amp; written communication &amp; presentation skills with keen ability to influence others toward a common goal.</li> <li>Ability to adapt to changing business needs and work well in a team-oriented environment.</li> <li>Extensive problem-solving capabilities with an end-to-end process mindset</li> <li>Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.</li> <li>May require travel &ndash; typically 10-15%</li> </ul> <p><br /><strong>Preferred Qualifications:</strong></p> <ul> <li>Accounting knowledge (Accounts Payable/Receivable, etc.)</li> <li>Experience in grocery retail/category management</li> <li>Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes</li> </ul>