Security Assistant Shift Manager


River City Casino & Hotel

River City Casino

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">RIVER CITY CASINO &amp; HOTEL</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Full-Time

$45,000 annually, based on experience

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Responsible for supervising staff and the overall daily management of a designated shift in the Security department.</li><li>Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.</li><li>May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.</li><li>Ensures customer service standards are followed by all team members and addresses issues as they arise. </li><li>Serves as the Security Manager on duty in the absence of the Security Shift Manager.</li><li>Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws.</li><li>Maintains safety and inspection reports for the property.</li><li>Conducts regular Security post inspections.</li><li>Prepares Security incident reports and maintains Security logs.</li><li>Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.</li><li>Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.</li><li>Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.</li><li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.</li><li>Maintains strict confidentiality in all departmental and company matters.</li></ul>
Requirements: <ul><li>High School Diploma or GED and three (3) years of Casino Security, Military, or Law Enforcement experience required; or equivalent combination of education and experience.</li><li>Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).</li><li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li><li>Ability to maintain a high level of confidentiality and professionalism.</li><li>Ability to write reports and business correspondence.</li><li>Must have strong interpersonal, customer service, and organizational skills.</li><li>Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.</li><li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li><li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li><li>Must have the ability to remain calm in emergency or stressful situations.</li></ul>