Concierge Agent

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River City Casino & Hotel

River City Casino

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">RIVER CITY CASINO &amp; HOTEL</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,grow,culture,assist,guest service,administration,safety,hospitality,deliver,transportation,skills,physical demands,education,experience,write

Regular Full-Time

$16 per hour, plus tips

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE </a>to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br /> <br /> What does River City Casino &amp; Hotel have to offer?  <br />   <br /> Day 1 medical, dental, &amp; vision benefits! Uber benefit for nearby metro stops. Recognition programs with cash rewards, gift cards, &amp; more. Tuition Reimbursement, Lindenwood University Discounts, &amp; Diversity Scholarship for Team Member&rsquo;s children As a Bell Person, You will: <br /> Shift: 10:00am-6:00pm Pay: $16 per hour plus tips
Responsibilities: <ul><li>Assists guest with luggage during check-in and check-out. </li><li>Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner. </li><li>Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc. </li><li>Completes required paperwork as designated by department. </li><li>Delivers luggage to designated room after registration process is complete. </li><li>Picks up guests' luggage upon departure and transports to designated vehicle or storage. </li><li>Verifies that departing guests have experienced superior hospitality. </li><li>Invokes service recovery when appropriate. </li><li>Stores guests luggage in organized manner. </li><li>Assists guest with room changes and maintains room key security. </li><li>Makes deliveries to room, e.g., flowers, packages, special deliveries, etc. </li><li>Keeps Bell Station and hotel lobby area clean. </li><li>Arranges transportation for guests to and from airport or appropriate destination as requested. </li><li>Provides complete orientation of property and guest rooms. </li><li>Follows safety and security standards and reports anything suspicious. </li><li>Adheres to uniform standards.</li></ul>
Requirements: <ul><li>High School Diploma or equivalent. </li><li>Experience in Hospitality industry preferred. </li><li>Excellent customer service skills. </li><li>Able to work flexible shifts. </li><li>Knowledgeable of surrounding area. Physical, Mental, and Environmental Demands:</li><li>Must be in good physical condition. </li><li>Able to maneuver throughout hotel and casino, including up and down stairs. </li><li>Able to lift and carry upwards of 25-100 pounds. </li><li>Able to bend, reach, kneel, twist, and grip items. </li><li>Respond to visual and aural cues. </li><li>Must be able to read, write, speak, and understand English. </li><li>Able to stand and walk for long periods of time.</li></ul>