Client Partner - Education

<p>WE EMBRACE A TALENT LED CULTURE</p> <p>&nbsp;Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots &amp; Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.&nbsp;</p> <p>&nbsp;</p>

Pittsburgh, Remote

Robots and Pencils

<h2>WE EMBRACE A TALENT-LED CULTURE</h2> <strong class="subtitle">Our work is driven by our team&rsquo;s desire to be pioneers.</strong> <p>In 2009, we created Robots &amp; Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.</p> <p>Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.</p> <p>Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots &amp; Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.</p> http://www.robotsandpencils.com

keywords: environment,teamwork,solutions,values,create,compensation,teamwork,grow,business development,management,create,negotiate,forecast,develop,analysis,creative,planning,compliance,experience,leadership,knowledge

Senior

Overview: <p>Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots &amp; Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.</p> <p><strong>What are our core values?</strong></p> <ul> <li><strong>Strong Work Ethic</strong></li> <li><strong>Top Drawer</strong></li> <li><strong>Always Learning</strong></li> <li><strong>Heart</strong></li> <li><strong>Discipline</strong></li> <li><strong>Efficacy</strong></li> </ul> <p>&nbsp;</p> <p><strong>Robots &amp; Pencils offers:</strong></p> <ul> <li> <p>We follow the talent meaning you can be located anywhere in North America and work remotely. You also have the option to work in our offices if you live in an area where we have a local office.</p> </li> <li> <p>We work in a dynamic, fast-paced environment where everything is constantly changing from the tools we use to how we think about software.</p> </li> <li> <p>We hire only the best talent we can find. You do remarkable things and solve tough problems where many others have failed before.</p> </li> <li> <p>Attractive compensation package&nbsp;</p> </li> <li> <p>Excellent benefits-Medical, Dental, Vision etc..</p> </li> <li> <p>Paid holidays and vacation.</p> </li> </ul> <p>&nbsp;</p>
Responsibilities: <strong><strong><br /></strong></strong><span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;"><br /></span></span></span> <table> <tbody> <tr> <td> <p><strong>What you&rsquo;ll do:&nbsp;</strong></p> </td> </tr> </tbody> </table> <span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;"><br /></span></span></span> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;You are responsible for all operational and financial results of your portfolio .&nbsp; You will have a team of account directors, account managers all focused on our EdTech vertical clients</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will have responsibility for portfolio planning, revenue, profitability, and client results for your EdTech clients</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Direct all aspects of business for your portfolio: solution, delivery, and team.&nbsp; Lead growth / expansion strategy via relationship building, client mapping and other tactics to drive incremental growth and reach within accounts. Own the overall client relationship, results, satisfaction, and account profitability</span></li> </ul> <p>&nbsp;</p> <span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;"><br /><br /></span></span></span> <p><span style="font-weight: 400;">You be responsible for the team, and development of that team to deliver:</span></p> <p><span style="font-weight: 400;">Vertical Expertise</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Stay current on EdTech trends and best practices, collaborate on development of&nbsp; innovative vertical solution offerings, and proactively sell fit for purpose innovative solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborates on the development, sharing, and continuous updating of the R&amp;P EdTech point of view, go to market and service offerings&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Clearly articulate, develop, promote, and advocate the value and impact of R&amp;P services in driving solutions to your industry</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand key EdTech systems and technologies&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Client Growth</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand client&rsquo;s strategic roadmaps and articulate how R&amp;P can impact and optimize their business results</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand R&amp;P&rsquo;s value proposition, technologies, capabilities, and services to position them to clients&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In cooperation with the sales team and/or as the lead, qualify potential new client opportunities, seek to understand business needs and necessary solutions, create and drive individual and category deal/win strategy, develop proposal/presentation content and strategy for new and existing client business pitches</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Negotiate deal structure, contracts and pricing with clients while following outlined approval process.&nbsp; Liaise with outside counsel, finance, outside partners and executive team members as needed</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support client growth through understanding of industry landscape, conducting quarterly business reviews, and uncovering new business opportunities.&nbsp; Leverage cross functional teams for opportunity generation and strategy development&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continue to grow R&amp;P&rsquo;s reputation in EdTech as well as the broader technology landscape via individual client outreach as well as supporting broader go to market activities in partnership with marketing, sales and other team members</span></li> </ul> <p><span style="font-weight: 400;">Financial Accountability</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Forecast and deliver against EdTech key portfolio, client, financial, and individual team metrics in cooperation with other delivery team members. KPIs may include revenue, profitability, utilization, chargeability, talent and client satisfaction and other identified metrics</span></li> </ul> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify, communicate and mitigate risks, escalate as necessary</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work in compliance with company standards and business guidelines</span></li> </ul> <p><span style="font-weight: 400;">Delivery and Execution</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Accountable for the delivery of creative, technology-driven strategies and solutions within your vertical</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provides oversight and accountability for successful relationships (onboarding, management, etc) and delivery (planning, execution, budget, scope, staffing, and risk management) across your portfolio</span></li> </ul> <span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;"><br /></span></span></span> <p><span style="font-weight: 400;">Talent Management</span></p> <span style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;"><br /></span></span></span> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and lead learning opportunities for your team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactively work to assure a highly engaged team staffed with top talent</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hires, retains, develops, and engages top level client services and other key talent that inspires the trust and confidence of clients and in turn becomes the reason why clients want to work with R&amp;P</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create a shared sense of direction and team identity</span></li> </ul> <span style="font-weight: 400;"><span style="font-weight: 400;"><br /></span></span> <p>&nbsp;</p> <br /> <p>&nbsp;</p> <strong><strong><br /><br /></strong></strong> <p>&nbsp;</p> <strong>&nbsp;</strong>
Requirements: <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">10+ years of client service experience in digital technology services or management consulting, with account, or multiple account ownership responsibilities (total revenue &gt;$5M)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">EdTech portfolio leadership experience and knowledge, strongly preferred&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Significant experience developing EdTech or other vertical POVs, and service offerings</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven understanding of client relationship management, mobile and web technology, digital marketing, and analytics</span></li> </ul>