Client Partner - Fintech

<p>WE EMBRACE A TALENT LED CULTURE</p> <p>&nbsp;Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots &amp; Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.&nbsp;</p> <p>&nbsp;</p>

Pittsburgh, Remote

Robots and Pencils

<h2>WE EMBRACE A TALENT-LED CULTURE</h2> <strong class="subtitle">Our work is driven by our team&rsquo;s desire to be pioneers.</strong> <p>In 2009, we created Robots &amp; Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.</p> <p>Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.</p> <p>Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots &amp; Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.</p> http://www.robotsandpencils.com

keywords: environment,teamwork,solutions,values,create,compensation,management,teamwork,grow,develop,create,negotiate,business development,forecast,professional services,analysis,creative,planning,experience,leadership,design,knowledge

Senior

Overview: <p>Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots &amp; Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.</p> <p><strong>What are our core values?</strong></p> <ul> <li><strong>Strong Work Ethic</strong></li> <li><strong>Top Drawer</strong></li> <li><strong>Always Learning</strong></li> <li><strong>Heart</strong></li> <li><strong>Discipline</strong></li> <li><strong>Efficacy</strong></li> </ul> <p>&nbsp;</p> <p><strong>Robots &amp; Pencils offers:</strong></p> <ul> <li> <p>We follow the talent meaning you can be located anywhere in North America and work remotely. You also have the option to work in our offices if you live in an area where we have a local office.</p> </li> <li> <p>We work in a dynamic, fast-paced environment where everything is constantly changing from the tools we use to how we think about software.</p> </li> <li> <p>We hire only the best talent we can find. You do remarkable things and solve tough problems where many others have failed before.</p> </li> <li> <p>Attractive compensation package&nbsp;</p> </li> <li> <p>Excellent benefits-Medical, Dental, Vision etc..</p> </li> <li> <p>Paid holidays and vacation.</p> </li> </ul> <p>&nbsp;</p>
Responsibilities: <strong><strong><br /></strong></strong> <table> <tbody> <tr> <td> <p><strong>What you&rsquo;ll do:&nbsp;</strong></p> </td> </tr> </tbody> </table> <br />An experienced professional services partner who has been responsible for cross-functional teams and successful client project and program delivery.&nbsp; Able to manage, coach, teach, guide and mentor Talent.&nbsp; You set the team up for success, drive ownership of outcomes, and provide accountability.&nbsp; You are an energizer.&nbsp; You motivate team members to put into practice R&amp;P core values of Strong Work Ethic, Top Drawer, Always Learning, Heart, Discipline, and Efficacy in their daily work, reminding them of how their daily work impacts long and short term goals for our clients and for Robots &amp; Pencils.&nbsp;<strong><strong><br /></strong></strong> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as a member of the cross functional executive team to manage the overall success and operations of Robots &amp; Pencils, helping to drive efficiency, product quality, talent satisfaction and client satisfaction across the organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Act as the leader of the Fintech vertical.&nbsp; You are responsible for all operational and financial results of the vertical.&nbsp; You will have a team of partners, account directors, account managers all focused on our Fintech vertical clients</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will have responsibility for vertical planning, revenue, profitability, and client results for our Fintech clients</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;">Direct all aspects of business for the Fintech vertical: solution, delivery, and team.&nbsp; Lead growth / expansion strategy via relationship building, client mapping and other tactics to drive incremental growth and reach within accounts. Own the overall client relationship, results, satisfaction, and account profitability<br /><br /></span></span> <p><span style="font-weight: 400;">Vertical Expertise</span></p> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Stay current on FinTech trends and best practices, develop innovative vertical solution offerings, and proactively sell fit for purpose innovative solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Leads the development, sharing, and continuous updating of the R&amp;P FinTech point of view, go to market and service offerings&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Clearly articulate, develop, promote, and advocate the value and impact of R&amp;P services in driving solutions to your industry</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand key FinTech systems and technologies&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Client Growth</span></p> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand client&rsquo;s strategic roadmaps and articulate how R&amp;P can impact and optimize their business results</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand R&amp;P&rsquo;s value proposition, technologies, capabilities, and services to position them to clients&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In cooperation with the sales team and/or as the lead, qualify potential new client opportunities, seek to understand business needs and necessary solutions, create and drive individual and category deal/win strategy, develop proposal/presentation content and strategy for new and existing client business pitches</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Negotiate deal structure, contracts and pricing with clients while following outlined approval process.&nbsp; Liaise with outside counsel, finance, outside partners and other executive team members as needed</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support client growth through understanding of industry landscape, conducting quarterly business reviews, and uncovering new business opportunities.&nbsp; Leverage cross functional teams for opportunity generation and strategy development&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continue to grow R&amp;P&rsquo;s reputation in FinTech as well as the broader technology landscape via individual client outreach as well as supporting broader go to market activities in partnership with marketing, sales and other team members</span></li> </ul> <p><span style="font-weight: 400;">Financial Accountability</span></p> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;">Forecast and deliver against FinTech vertical goals, key portfolio, client, financial, and individual team metrics in cooperation with other delivery team members. KPIs may include&nbsp;</span></span> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify, communicate and mitigate risks</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work in compliance with company standards and business guidelines</span></li> </ul> <p><span style="font-weight: 400;">Delivery and Execution</span></p> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Accountable for the delivery of creative, technology-driven strategies and solutions within your vertical</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provides oversight and accountability for successful relationships (onboarding, management, etc) and delivery (planning, execution, budget, scope, staffing, and risk management) across the FinTech vertical portfolio</span></li> </ul> <span style="font-weight: 400;"><span style="font-weight: 400;"><br /></span></span> <p><span style="font-weight: 400;">Talent Management</span></p> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and lead learning opportunities for the vertical</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactively work to assure a highly engaged team staffed with top talent</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hires, retains, develops, and engages top level client services and other key talent that inspires the trust and confidence of clients and in turn becomes the reason why clients want to work with R&amp;P</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create a shared sense of direction and team identity</span></li> </ul> </li> </ul> </li> </ul> <p>&nbsp;</p> <strong><strong><br /><br /></strong></strong> <p>&nbsp;</p> <strong>&nbsp;</strong>
Requirements: <br /> <ul style="list-style-type: circle;"> <li style="font-weight: 400;"><span style="font-weight: 400;">10+ years of client service experience in digital technology services or management consulting, with account, or multiple account ownership responsibilities (total revenue &gt;$5M)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">FinTech vertical leadership experience and knowledge, strongly preferred&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Significant experience developing FinTech or other vertical POVs, and service offerings</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven understanding of client relationship management, mobile and web technology, digital marketing, and analytics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven leadership skills managing complex teams and client relationships.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working effectively in a matrixed environment and in managing teams within a dynamic, fast-paced, and ever-changing environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Successful track record in opportunity identification, nurturing, high level solution design, contract authoring/negotiation</span></li> </ul>