Assistant Financial Center Manager

<strong><strong>You're the best at what you do. So are we. Imagine what we can achieve together!<br /><br /></strong></strong><p><strong>Check out our benefits &ndash; <a href="" target="_blank" rel="noopener noreferrer">SECU 2022 Benefits Guide</a></strong></p>

Owings Mills, MD


<p><strong>We value your experience. We listen to your ideas. We know you&rsquo;re going to bring something new and different to our organization that enhances our ability to grow as individuals as much as it will allow us to better serve our members.</strong><br /><br /><strong>Whatever your role at SECU, everything you do contributes to our success&mdash;and that, in turn, fulfills a greater purpose: to improve people&rsquo;s lives. This is a true opportunity to make a difference. </strong><br /><br /><strong>We are committed to nurturing your continued long-term success within our organization, because as you develop your skill sets and deepen your professional experiences, you will further our greater purpose of making a positive contribution to the financial well being of those we serve. </strong></p>

keywords: innovation,management,compliance,leader,talent acquisition,quality assurance,reporting,experience,skills,education,covid-19

Full-Time (40+ Hours)

Overview: <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>You're the best at what you do. So are we. Imagine what we can achieve together!</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking team as an Assistant Financial Center Manager.</strong></p> </div> </div> </div>
Responsibilities: <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Responsibilities</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>What You&rsquo;ll Do.</strong></p> <p>As the "face" and "personal connection" to the members we serve, you must be dynamic with a passion for and commitment to exceptional service and exceeding expectations -&nbsp;<strong>every member, every time</strong>. So, if you're upbeat, welcoming and engaging, embrace innovation and technology, and possess a proven track record of exceptional customer service, we invite you to join our team.</p> <p>&nbsp;</p> <p>To help SECU become known, valued and utilized, your responsibilities will include but are not limited to:</p> <p>&nbsp;</p> <p>Performance Management:</p> <ul> <li>Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business).</li> <li>Use situational leadership to bring targeted development support to team member growth and partner &ldquo;engagement&rdquo;.</li> <li>Pull monthly reports and analyze data with Financial Center Manager.</li> </ul> <p>Financial Center Operations and Compliance:</p> <ul> <li>Ensures compliance with policies and procedures.</li> <li>Ensures compliance through daily observation and monthly audits.</li> <li>Balance the&nbsp;Financial Center&nbsp;&nbsp;</li> <li>Compliance with all Bank Secrecy Act rules and conditions.</li> <li>Serve as subject matter expert with all branch transactions, policies and processes.</li> <li>Open and close the Center.</li> </ul> <p>Member Experience:</p> <ul> <li>Identifies and resolves member problems to ensure member retention.</li> <li>Resolves interdepartmental and branch issues in collaboration with Financial Center Manager.</li> <li>Ensures adherence to sales and service behaviors.</li> <li>Active participation in lobby management efforts.</li> <li>Adherence to Credit Union service level agreements.</li> </ul> <p>Performance Results:</p> <ul> <li>Educate members to refer (cross-sell) SECU products and services.</li> <li>Coach all&nbsp;center employees to success to ensure referral and branch sales goals are met.</li> <li>Participate in commercial/business development efforts.</li> </ul> <p>Talent Acquisition:</p> <ul> <li>Participate in all branch recruitment efforts to include sourcing, screening resumes, interviewing and selection.&nbsp;</li> </ul> </div> </div> </div>
Requirements: <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Qualifications</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>What We&rsquo;re Looking For</strong>.</p> <ul> <li> <p>Education - Associates or Bachelors degree or equivalent experience in branch management.</p> </li> <li> <p>2+ years of successful career track in branch management.</p> </li> <li> <p>Experience with managing transitions/change of either operating systems or organization culture.</p> </li> <li> <p>Strong background in branch operations to include new accounts, loan origination, transaction processing and ATMs.</p> </li> <li> <p>Sales Management experience selling business directly to consumers and small businesses.</p> </li> <li> <p>Annual&nbsp;performance reviews, coaching, motivating.</p> </li> <li> <p>Must be able to work independently and at the same time foster teamwork.</p> </li> <li> <p>Demonstrate ability to manage multiple projects simultaneously.</p> </li> <li> <p>Able to develop action plans and accomplish goals.</p> </li> <li> <p>Strong computer skills including Word, Excel &amp; PowerPoint.</p> </li> <li> <p>Excellent written and verbal communication skills.</p> </li> <li> <p>Superb member and customer service.</p> </li> <li> <p>Attention to detail is essential.</p> </li> <li> <p>Strong decision making and problem solving skills.</p> </li> <li> <p>Experience preparing yearly budgets is helpful.</p> </li> <li> <p>Solid work ethic, integrity and extremely self-motivated.</p> </li> <li> <p>Solid analytical and critical thinking skills.</p> </li> <li> <p>Strong collaboration and negotiation skills.</p> </li> <li> <p>Demonstrate ability to develop, recommend and implement new ideas.</p> </li> <li> <p>Demonstrate high level of initiative and creativity.</p> </li> <li> <p>Strong desire to work as part of a total team effort.</p> </li> <li> <p>Monitoring sales team productivity, safety and morale</p> </li> <li> <p>Recruiting, hiring, training, coaching and motivating staff.</p> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:</p> <ul> <li>Market competitive pay</li> <li>Robust 401(k) retirement savings program</li> <li>Generous paid leave programs</li> <li>And more&hellip;.<a href="" target="_blank" rel="noopener noreferrer">SECU 2022 Benefits Guide</a></li> </ul> <p>SECU is committed to supporting your health and well-being &ndash; and maintaining a safe and healthy work environment.&nbsp;</p> <p>&nbsp;</p> <p>Effective January 10, 2022, SECU requires that all successful applicants be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.</p> <p>&nbsp;</p> <p><strong>To learn more about what it is like to work at SECU please visit our career portal -&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></p> <p>&nbsp;</p> <p><strong>If you&rsquo;re interested in a challenging and rewarding career then SECU is for you!</strong></p> <p><strong>We can&rsquo;t wait to get to know you!</strong></p> <p>&nbsp;</p> <p><strong>SECU is an Equal Opportunity Employer</strong></p> </div> </div> </div>