Advisor, HR Knowledge

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

Alexandria, VA


<em><strong>BETTER WORKPLACES. BETTER WORLD.</strong></em><br /><br />SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today&rsquo;s evolving workplaces. With 300,000+ HR and business executive members in 165 countries, SHRM impacts the lives of more than 115 million workers and families globally.<br /><br />Are you interested in growing your career with us? If so, we encourage you to explore our available career opportunities and join our team at SHRM today!<br /><br />To view our Statement of Accessibility, click <a href="" target="_blank" title="SHRM Statement of Accessibility" rel="noopener noreferrer">here</a>.&nbsp;

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Overview: <br />The HR Knowledge Advisor develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. The HR Knowledge Advisor advances and leads the HR profession through development of HR-related content, contributing towards SHRM Certification exam and training development as well as promoting the organization&rsquo;s services and products.&nbsp;<br /><br /><strong><strong>This position will be based out of our Sacramento, CA office with working hours of 8:00am - 5:00pm PST. We are also open to someone who could work out of our Alexandria, VA (HQ) office with working hours of 11:00am - 8:00pm EST.<br /><br /><br /></strong></strong> <div><strong><span style="font-family: Arial; font-size: medium;">Work Environment:<br /><br /></span></strong><span style="font-family: Arial; font-size: medium;">Work is regularly performed in a professional office environment and routinely uses standard office equipment.&nbsp;</span><span style="font-family: Arial; font-size: medium;">Work is regularly performed in a combination of home office and conference settings, and routinely uses standard office equipment. It may require the maintenance of a home office and proximity to an airport for work-related travel.</span></div>
Responsibilities: <br /> <ul> <li><span style="font-family: Arial; font-size: medium;">Provides information, resources, and practical guidance in response to members&rsquo; HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Balances multiple priorities by communicating with members using several media -- phone, email, and live chat, and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, pursuing volunteer opportunities, exhibiting flexibility, providing resource collection feedback/suggestions.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first, source of HR knowledge. Identifies trends in member interests and in HR practices for planning and resource development purposes as requested.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Develops and updates content for the organization&rsquo;s website such as HR Samples, How-To-Guides, Q&amp;A&rsquo;s, and Toolkits, in coordination with Publications.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Promotes the Knowledge Advisor service through participation in SHRM-sponsored events, social media, and marketing efforts.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Participates in item-writing for SHRM Certification, implements marketing promotions such as outbound call pilots, writes articles for HR Magazine, responds to media requests, and completes other projects as assigned.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Consistent with SHRM&rsquo;s Guiding Principles, partners with management to plan and implement strategic initiatives in support of the organization&rsquo;s goals, mission, and vision.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Other duties as assigned or required.&nbsp;</span></li> </ul>
Requirements: <br /> <div> <ul> <li><span style="font-family: Arial; font-size: medium;">High School Diploma or equivalent</span></li> <li><span style="font-family: Arial; font-size: medium;">Seven years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eleven years of progressive professional experience in lieu of a degree.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Demonstrated commitment to excellent customer service and the ability to create innovative solutions to meet member needs.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Resourceful, diplomatic, and focused on the day-to-day HR practice needs of members.</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to understand and utilize various systems (Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Workforce Management (WFM), and Quality Assurance(QA)).</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to efficiently operate all systems and equipment used to ensure turnaround time standard is maintained or exceeded.</span></li> <li><span style="font-family: Arial; font-size: medium;">Excellent internet researching skills. Excellent oral and written communication skills.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Excellent decision-making and problem-solving skills. Excellent organizational skills.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to prioritize and execute tasks independently.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to offer suggestions for operational improvements.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to work in a team-oriented and collaborative environment.</span></li> <li><span style="font-family: Arial; font-size: medium;">Candidates must have a proven commitment to SHRM's six Guiding Principles:</span></li> <ul> <li><span style="font-family: Arial; font-size: medium;">Bold Purpose</span></li> <li><span style="font-family: Arial; font-size: medium;">Excellence &amp; Accountability</span></li> <li><span style="font-family: Arial; font-size: medium;">Flexibility &amp; Agility</span></li> <li><span style="font-family: Arial; font-size: medium;">Smart &amp; Curious</span></li> <li><span style="font-family: Arial; font-size: medium;">Collaborative Openness</span></li> <li><span style="font-family: Arial; font-size: medium;">Push Back to Move Forward</span></li> </ul> </ul> <strong><span style="font-family: Arial; font-size: medium;"><br />Let Us Know if You Have:<br /><br /></span></strong> <ul> <li><span style="font-family: Arial; font-size: medium;">Bachelor's Degree in Human Resources or a related field</span></li> <li><span style="font-family: Arial; font-size: medium;">Experience as HR practitioner in different industries and environments (e.g., union, federal contracting).&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Certifications: SHRM-CP/SCP certification required within one year of employment.&nbsp;</span></li> </ul> </div> <div><strong><span style="font-family: Arial; font-size: medium;"><br />Physical Requirements:<br /><br /></span></strong></div> <div> <ul> <li><span style="font-family: Arial; font-size: medium;">Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment, and learn technical information.</span></li> <li><span style="font-family: Arial; font-size: medium;">Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.</span></li> </ul> </div>