Coordinator, Exhibits

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

Alexandria, VA


<em><strong>BETTER WORKPLACES. BETTER WORLD.</strong></em><br /><br />SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today&rsquo;s evolving workplaces. With 300,000+ HR and business executive members in 165 countries, SHRM impacts the lives of more than 115 million workers and families globally.<br /><br />Are you interested in growing your career with us? If so, we encourage you to explore our available career opportunities and join our team at SHRM today!<br /><br />Don&rsquo;t see your dream job? Apply <a href="" target="_blank" rel="noopener noreferrer">here</a> to join our talent community!<br /><br />To view our Statement of Accessibility, click <a href="" target="_blank" title="SHRM Statement of Accessibility" rel="noopener noreferrer">here</a>.

keywords: summary,job description,work environment,support,customer service,management,other duties,education & experience,skills,values,additional experience,physical requirements


Overview: <br />Responsible for supporting various aspects of the exhibits and sponsorship programs at SHRM events. These events bring the SHRM brand to life and provide a platform for member engagement with vendors &ndash; exhibitors and sponsors. Primary responsibility is managing all aspects of the exhibitor confirmation process for the Annual Conference &amp; Exposition. Maintain an open line of communication with exhibitor and sponsor contacts. Deliver exceptional customer care and execute well-produced logistics and operations. Achieve and exceed individual sales goals of assigned events.<br /><br /> <p><strong><span style="font-size: medium;">Work Environment:<br /><br /></span></strong>Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. Travel Required: Moderate 20-30%.</p>
Responsibilities: <br /> <ul> <li><span style="font-size: medium;">Support the Exhibits &amp; Sponsorships Team with sales for both exhibit space and sponsorships for SHRM virtual and in-person events throughout the year.</span></li> <li><span style="font-size: medium;">Achieve assigned individual revenue and net square footage goals.</span></li> <li><span style="font-size: medium;">Support the Director of Exhibits &amp; Sponsorships in executing sales strategies and putting together a reference document with activities and timeline.</span></li> <li><span style="font-size: medium;">Manage all aspects of the exhibitor confirmation and invoicing process for all SHRM events.</span></li> <li><span style="font-size: medium;">Maintain clear, up-to-date records, including notes and activities in CRM system on all companies within assigned events.</span></li> <li><span style="font-size: medium;">Work with the Exhibits &amp; Sponsorship Team for prospecting and qualifying leads; enter leads into a database.</span></li> <li><span style="font-size: medium;">Develops the Exhibitor Service Kit for each event, including the deadlines and vendor orders for booth structures, carpeting, floral, catering, computers, TVs, etc.</span></li> <li><span style="font-size: medium;">Participate in all pre and post-show preparation calls, floor plan configuration calls, collection calls, and provide operations/logistical assistance to ensure a premier customer service experience for all accounts in assigned events.</span></li> <li><span style="font-size: medium;">Assist with registration, signage, and other event logistics.</span></li> <li><span style="font-size: medium;">Work closely with other departments in developing and executing optimal customer experience, including having a full understanding of the theme, show-look, and delivering first-class customer service.</span></li> <li><span style="font-size: medium;">Responsible for supporting logistics for sponsors and exhibitors on-site at SHRM events</span></li> <li><span style="font-size: medium;">Other duties as required by business needs.</span></li> </ul>
Requirements: <br /> <ul> <li><span style="font-size: medium;">High school diploma or equivalent</span></li> <li><span style="font-size: medium;">Minimum of four years of related experience with a high school diploma. At least one year of directly related experience in trade shows/expositions with a Bachelor&rsquo;s degree</span></li> <li><span style="font-size: medium;">Excellent communication, interpersonal, and organizational skills. Excellent telephone communication skills and writing skills.</span></li> <li><span style="font-size: medium;">Ability to travel approximately six or seven times per year for an average of three to five nights per trip to support SHRM events.</span></li> <li><span style="font-size: medium;">Demonstrated customer care/customer experience skills and focus.</span></li> <li><span style="font-size: medium;">Ability to successfully work independently, as well as part of a team, and possess a can-do, positive attitude.</span></li> <li><span style="font-size: medium;">Proficient in MS Word, Excel, PowerPoint, and database programs.</span></li> <li><span style="font-size: medium;">Candidates must have a proven commitment to SHRM's six Guiding Principles:</span></li> <ul> <li><span style="font-size: medium;">Bold Purpose</span></li> <li><span style="font-size: medium;">Excellence &amp; Accountability&nbsp;</span></li> <li><span style="font-size: medium;">Flexibility &amp; Agility&nbsp;</span></li> <li><span style="font-size: medium;">Smart &amp; Curious&nbsp;</span></li> <li><span style="font-size: medium;">Collaborative Openness</span></li> <li><span style="font-size: medium;">Push Back to Move Forward&nbsp;</span></li> </ul> </ul> <span style="font-size: medium;"><strong><br />Let Us Know if You Have:<br /></strong><br /></span> <ul> <li><span style="font-size: medium;">Bachelor&rsquo;s degree</span></li> <li><span style="font-size: medium;">At least two years of meeting/conference experience. Additional years of experience in trade shows/expositions</span></li> <li><span style="font-size: medium;">Experience with Map Your Show or basic floor cad systems</span></li> </ul> <p><strong><span style="font-size: medium;"><br />Physical Requirements:<br /><br /></span></strong></p> <ul> <li><span style="font-size: medium;">Must be able to perform essential duties satisfactorily with reasonable accommodations.</span></li> <li><span style="font-size: medium;">Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.</span></li> </ul>