JOCKEY CLUB SIMULCAST WAITSTAFF - PART TIME

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Sam Houston Race Park

Sam Houston Race Park

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">SAM HOUSTON RACE PARK</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,customer care,assist,management,experience,knowledge,skills,certification

Regular Part-Time

12.00 PER HOUR

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> <p>Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p>
Responsibilities: The Simulcast Wait Staff is responsible for providing friendly, attentive, and efficient food and beverage service to guests enjoying live and simulcast horse racing at Sam Houston Race Park. This position supports the hospitality operations during simulcast hours, ensuring guests receive quality service in a welcoming and professional environment.<br />The ideal candidate is personable, dependable, team-oriented, and comfortable working in a fast-paced hospitality setting. Simulcast Wait Staff should be knowledgeable about menu offerings, attentive to guest needs, and committed to creating an enjoyable experience for racing fans and visitors.<br />Essential Duties & Responsibilities<li>Greet guests promptly and provide friendly, courteous, and professional service.</li><li>Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.</li><li>Deliver food and beverages efficiently while maintaining proper presentation standards.</li><li>Monitor assigned tables and service areas to anticipate guest needs, provide refills, and respond to requests.</li><li>Maintain clean, organized, and properly set tables throughout service.</li><li>Assist with preparing the dining and service areas before simulcast operations and cleaning and resetting areas after service.</li><li>Demonstrate knowledge of food and beverage menus, including daily specials and available offerings.</li><li>Process guest checks accurately and handle cash and credit card transactions in accordance with company procedures.</li><li>Maintain awareness of simulcast racing schedules and communicate relevant information to guests when appropriate.</li><li>Provide service to guests throughout simulcast hours, including during peak wagering periods and busy dining times.</li><li>Work collaboratively with kitchen staff, bartenders, hosts, management, and other team members to ensure smooth operations.</li><li>Respond to guest questions, concerns, and requests in a professional and timely manner.</li><li>Follow all food safety, sanitation, alcohol service, cash-handling, and company policies and procedures.</li><li>Maintain a clean, safe, and welcoming environment for all guests.</li><li>Assist with special events, promotions, and other Food & Beverage activities as assigned.</li><li>Perform other duties as assigned by Food & Beverage Management.</li></ul>Guest Service ExpectationsSimulcast Wait Staff are expected to:<br /><li>Provide a welcoming and enjoyable experience for all racing fans and guests.</li><li>Remain attentive and professional while guests are watching races, placing wagers, or enjoying meals.</li><li>Balance efficient service with awareness of guests’ interest in racing activities.</li><li>Communicate clearly and respectfully with guests and coworkers.</li><li>Maintain a positive attitude during busy simulcast periods.</li><li>Demonstrate teamwork, dependability, and a willingness to assist others.</li><li>Take ownership of the guest experience from greeting through departure.</li></ul>
Requirements: Qualifications<li>Previous restaurant, serving, hospitality, or customer service experience preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.</li><li>Professional, friendly, and dependable demeanor.</li><li>Ability to handle multiple tables and competing priorities.</li><li>Basic knowledge of food and beverage service.</li><li>Ability to accurately handle cash, credit card transactions, and guest checks.</li><li>Must be available to work scheduled simulcast hours, including evenings, weekends, and holidays as needed.</li><li>Must be at least 18 years of age, or meet applicable age requirements for assigned duties involving alcohol service.</li><li>TABC certification may be required depending on assigned duties.</li></ul>Preferred Skills<li>Previous experience in a restaurant, sports venue, racetrack, bar, or entertainment facility.</li><li>Familiarity with horse racing and simulcast wagering is a plus, but not required.</li><li>Ability to remain calm and organized during busy service periods.</li><li>Strong teamwork and customer service skills.</li><li>Ability to provide efficient service while maintaining a positive guest experience.</li></ul>