24-38 Program Secretary (Union)

<strong>Sanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence.&nbsp;<br /><br />Join our team today!</strong>

Sandusky, MI 48471

Sanilac County Community Mental Health

<p><strong>Sanilac County Community Mental Health Authority (SCCMH) is a CARF accredited public provider of managed mental health and developmental disability services. With St Clair, Genesee and Lapeer counties, SCCMH is a member of Region 10, a 4 county public mental health alliance which provide mental health services to persons eligible for Medicaid benefits under a capitated funding agreement. Sanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence. An employee in this or any position is expected to support the employment environment. This includes having lived experience with behavioral health issues.<br /><br />See our full list of openings <a href="https://recruiting.ultipro.com/SAN1014SCMHA/JobBoard/a547ade3-b9e2-4664-a826-a65e773c1847/?q=&amp;o=postedDateDesc" target="_blank" rel="noopener noreferrer">here.</a><br /></strong></p> http://www.sanilaccmh.org/

keywords: position summary,assist,procedure,support,clerical,qualifications,knowledge,skills

Full-Time

$17.00/HR-$21.53/HR

Overview: Under the direction of the Executive Administrative Assistant, these positions are responsible for providing support and assistance to assigned programs as outlined.<br /><br /> <p><strong>COMPETENCIES FOR ADMINISTRATIVE STAFF</strong></p> <p>Sanilac CMH staff are dedicated to providing services to the community to improve lives.&nbsp; When they see a task that needs to be completed, they step in to assist or are first in line to help the Agency in promoting recovery, discovery, and independence.&nbsp; Each staff member works within their strengths and collaborates with their coworkers so that collectively we are a stronger whole.&nbsp; Staff provide positive feedback and suggestions to improve the quality of care in the Agency.&nbsp; They hold their coworkers, the individuals they serve and the community in high esteem.</p> <p>To perform the job successfully, an individual should demonstrate the following competencies:</p> <p><strong>Initiative/Organization/Reasoning:</strong></p> <ul> <li>Takes initiative and steps in to take on difficult challenges.</li> <li>Willing to identify problems and work to resolve them in the early stages.</li> <li>Plans and organizes work activities and uses time efficiently.</li> <li>Properly organizes and carries out job tasks in a timely manner.</li> <li>Is a self-starter in attaining job objectives.</li> <li>Knows and understands job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.</li> <li>Is enthusiastic about the Agency&rsquo;s Mission and is a positive influence for co-workers and individuals served.</li> <li>Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.</li> <li>Is willing to think outside of the box while able to make sound decisions and take action based on sound reasoning and weighing possible outcomes.</li> </ul> <p><strong>Ethics/Teamwork:</strong></p> <ul> <li>Consistently treats all people with dignity and respect.</li> <li>Demonstrates expected ethics and principles.</li> <li>Accepts responsibility for actions and follows through on commitments.</li> <li>Demonstrates ability and willingness to work cooperatively and effectively as part of a team.</li> <li>Willingly acknowledges team members and co-workers&rsquo; value to your work.</li> </ul> <p><strong>&nbsp;</strong><strong>Emotional Intelligence:</strong></p> <ul> <li>Verbal and written communication is constructive, effective, respectful, and clear.</li> <li>Demonstrates the ability to adapt to changes in work situations.</li> <li>Willing to take the time to learn about co-workers&rsquo; personalities so that working together is more effective.</li> <li>Willingness to ask questions, listen to others&rsquo; ideas, and understand how the impact of your work impacts your co-workers/team.</li> <li>Establishes and maintains effective relationships.</li> <li>Willing/Ability to be cost conscious</li> <li>Staff are expected to learn and understand job functions and carryout tasks in a proficient manner.</li> </ul>
Responsibilities: <ul> <li>Receptionist duties at office location including greets and directs individuals receiving services and visitors.</li> <li>Responsible for scheduling appointments for Agency staff at that location, including rescheduling appointments when cancellations occur; responsible for notifying staff/program of cancellations.</li> <li>Assists staff in obtaining information on clients through telephone contacts including intakes, referrals, and crisis referrals.</li> <li>Assists those leaving the department by answering questions as needed, collecting ability to pay payments; scheduling follow-up appointments as needed; collecting funds from clients for medications and paying the pharmacies, verifying demographic and eligibility information in applicable computer system, etc.</li> <li>Responsible to input and update individual information in OASIS according to Agency standards.</li> <li>Required to attend assigned meetings; prepare agenda, take minutes, compile and distribute meeting minutes.</li> <li>Compose and send correspondence as necessary to complete job duties.</li> <li>Clerical support for supervisors and clinical staff as needed.</li> <li>Completes Fee Assessments for respective programs.</li> <li>Assists with Annual Customer Satisfaction Survey.</li> <li>Responsible for assisting in training clerical substitutes.</li> <li>Responsible for knowing and understanding building opening and closing procedures.</li> <li>Assists with internal and external audits as needed.</li> <li>Attends clerical staffing meetings as assigned.</li> <li>Second Level of the Agency phone tree.</li> <li>Provides coverage for other secretaries/receptionists as requested.</li> <li>Prepare business cards as requested.</li> <li>Responsible for mailbags and interoffice mail for respective department.</li> <li>Completes central purchasing duties for site/program.</li> <li>Responsible for monitoring the printer and FAX machine.</li> <li>Open/Link staff and locations in OASIS as needed.</li> <li>Reminder calls/texts and follow up as assigned.</li> <li>Back up for conference room scheduling.</li> <li>Support Prevention as needed.</li> <li>Assists with Finance scanning project when time allows.</li> <li>Perform other duties as assigned.</li> </ul> <em><strong>Floating Program Secretary is located at the David Ehardt Center and is responsible for providing backup clerical support to all the Program Secretaries, which includes the essential duties and responsibilities identified above, as well as, but is not limited to:</strong></em> <ul> <li>Reminder calls/texts for Care Management and Peer Support.</li> <li>Scanning finance records as directed by the CFO.</li> <li>Serves to backup the Clinical Services and Care Management Services Program Secretaries in their duties under their direction or the direction of the Executive Administrative Assistant.</li> <li>Covers for the ACT/Children&rsquo;s Services/Croswell Program Secretaries in their absence when necessary.</li> <li>Backup coverage for Protocall Reports distribution.</li> </ul>
Requirements: <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>&nbsp;</p> <p><strong>EDUCATION and/or EXPERIENCE</strong></p> <p>High school diploma or general education degree (GED); and two or more years of related experience and/or training; or equivalent combination of education and experience.&nbsp; Candidate must have excellent computer skills including a working knowledge of Word, critical thinking, general grammar, and dictation.&nbsp; A typing speed of 40 wpm is preferred.&nbsp; The ability to exercise discretion, customer service and independent judgment is required.</p> <p><strong>LANGUAGE SKILLS</strong></p> <p>Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.&nbsp; Ability to write routine reports and correspondence.&nbsp; Ability to speak effectively before groups of customers or employees of organization.</p> <p><strong>MATHEMATICAL SKILLS</strong></p> <p>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.&nbsp; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</p> <p><strong>&nbsp;</strong><strong>REASONING ABILITY</strong></p> <p>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.&nbsp; Ability to deal with problems involving several concrete variables in standardized situations.</p> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p> <p>Valid Driver's License</p> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <p>Ability to use basic office machines.&nbsp; Ability to exercise discretion and independent judgment.&nbsp; A commitment to safeguard recipient's rights.&nbsp; Ability to organize time and prioritize tasks.</p> <p><strong>PHYSICAL DEMANDS</strong></p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.&nbsp; The employee frequently is required to walk.&nbsp; The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl.&nbsp; The employee must occasionally lift and/or move up to 25 pounds.&nbsp; Specific vision abilities required by this job include close vision.</p> <p><strong>WORK ENVIRONMENT</strong></p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>The noise level in the work environment is usually moderate.</p> <p>&nbsp;</p> <p><em>Sanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence.&nbsp; An employee in this or any position is expected to support the employment environment.&nbsp; This includes having lived experience with behavioral health issues.</em></p>