IT/Maintenance Supervisor

Under the supervision of the CIO, the IT/Maintenance Supervisor provides supervision to all Information Technology and Maintenance staff.

Sandusky, MI

Sanilac County Community Mental Health

<p>Sanilac County Community Mental Health Authority (SCCMH) is a CARF accredited public provider of managed mental health and developmental disability services. With St Clair, Genesee and Lapeer counties, SCCMH is a member of Region 10, a 4 county public mental health alliance which provide mental health services to persons eligible for Medicaid benefits under a capitated funding agreement. Sanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence. An employee in this or any position is expected to support the employment environment. This includes having lived experience with behavioral health issues.</p>

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See Overview

Overview: Considerable independent judgment is required to carry out the responsibilities of this position.<br /> <p><strong>WORK ENVIRONMENT:</strong></p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> The noise level in the work environment is usually moderate.<br /> <p><strong>Work hours:<br /><br /></strong>Full Time, 37.5 hours week&nbsp;</p> <p><strong>Compensation Range:</strong>&nbsp;&nbsp;&nbsp;</p> <p>BA Level:</p> <p><em>$24.16/Hr.-$33.56/Hr. if Annualized- $47,119.41-$65,436.93</em></p> <p>MA Level:</p> <p><em>$27.93/Hr.-$35.67/Hr. if Annualized- $54,470.52-$69,554.36</em></p>
Responsibilities: <ul> <li>Accountable and responsible to the CIO in administrative matters for both the Maintenance and IT Departments; i.e. budget, purchase requisitions, inventory, personnel, discipline, etc.</li> <li>Organizes workflow and assigns tasks in the IT and Maintenance Departments including but not limited to system and server upgrades, installation and maintenance of patches, installation and maintenance of new personal computer systems and thin clients, upgrading of existing personal computer systems, administration and maintenance of antivirus software, and installation and configurations of the computer networks and associated assemblies.</li> <li>Responsible for working with vendors, sending out requests, gathering quotes and evaluating bids, and recommending purchases of equipment and services.</li> <li>Responsible for Biometric Security Systems, agency cell phones, keyless building entry systems, and phone systems.</li> <li>Responsible for proactively monitoring and ensuring timely updating, and administering of the agency&rsquo;s communication equipment including but not limited to firewalls, routers, switches, bridges, communication linkages.</li> <li>Responsible to ensure the stability, integrity, and efficient operation of the in-house information systems that support the core agency&rsquo;s functions.&nbsp;</li> <li>Responsible for researching, analyzing and recommending technological solutions that will create efficiencies in the agency.</li> <li>Develops and monitors an Agency multi-year facilities/infrastructure plan.</li> <li>Assists in the retention and safeguarding of agency records by such means as scanning and database management.</li> <li>Responsible for overseeing the agency&rsquo;s Exchange e-mail server and related systems, the agency video conferencing and tele-psych equipment, the internal and external SSL certificates, and the internal and external agency website functionality, updates, patches, etc.</li> <li>Responsible for the appropriate utilization of help desk systems for purposes of logging, tracking and communication of daily support issues/requests.</li> <li>Responsible for monitoring and coordinating all maintenance projects and functions in all agency buildings. Ensuring that all maintenance operations and processes meet applicable OSHA and other applicable safety standards (CARF, Department of Public Health, etc.).</li> <li>Responsible for preparation of annual Disaster Recovery Plan, Risk Assessment, CARF Survey and other audits with regard to IT.</li> <li>Ensures IT and Maintenance Departments provide high quality customer service through courteous, prompt and accurate communication.</li> <li>Responsible for programming and updates of agency databases as needed.</li> <li>Perform other duties as assigned.</li> <li>Member on CMH and PIHP Workgroups/Committees as needed.</li> <li>Acts as Agency HIPAA Security Officer.</li> </ul>
Requirements: <p><strong>SUPERVISORY RESPONSIBILITIES </strong></p> <p>Manages staff; responsible for overall direction, coordination, and evaluation. Carry out supervisory responsibilities in accordance with organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</p> <p><strong>QUALIFICATIONS REQUIREMENTS:</strong></p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p><strong>EDUCATION and/or EXPERIENCE:</strong></p> <p>Bachelor&rsquo;s degree (B.A.) from a four-Year College in an IT/IS related field required, Master&rsquo;s degree (M.A.) preferred and a minimum of five years related experience. CompTIA A+ Certification preferred.</p> <p><strong>LANGUAGE SKILLS:</strong></p> <p>Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.&nbsp; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.&nbsp; Ability to write speeches and articles for publication that conform to prescribed style and format.&nbsp; Ability to effectively present information to top management, public groups, and/or boards of directors.</p> <p><strong>MATHEMATICAL SKILLS:</strong></p> <p>Intermediate Skills:&nbsp; Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.&nbsp; Has the ability to apply concepts of basic algebra and geometry.</p> <p><strong>REASONING ABILITY:</strong></p> <p>Ability to define problems, collect data, establish facts, and draw valid conclusions. Has the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</p> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS:</strong></p> <p>Valid Michigan Driver&rsquo;s license.</p> <p><strong>COMPUTER SKILLS:</strong></p> <ul> <li>Familiarity with a wide range of computer hardware and software, terminologies and technologies.</li> <li>Detail oriented, mathematically correct.</li> <li>Proven work knowledge and/or understanding of Exchange/Outlook, Windows XP, 7,8, Server 2003, Server 2008 VMWare and Linux operating systems, applications and computer hardware/software and understanding of Active Directory, TCP/IP networks, servers, VPN, VOIP, Virtualization, firewalls and network printers.</li> <li>Excellent Computer Skills: applications, Office, Windows 10, 2003\2008 Server, Exchange 2003/2010, SQL.<strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></li> </ul> <p><strong>OTHER SKILLS AND ABILITIES:</strong></p> <ul> <li>Strong commitment to high standards of service.</li> <li>Excellent customer service, relationship and telephone skills.</li> <li>Strong problem-solving skills.</li> <li>Ability to perform under pressure.</li> <li>Ability to communicate with public and other agencies in a professional manner.</li> <li>Ability to communicate with staff in a professional manner.</li> </ul> <p><strong>PHYSICAL DEMANDS:</strong></p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, stoop or kneel, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.</p> <p>The employee must occasionally lift and/or move up to50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p>