Customer Service Representative

<strong>At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers&rsquo; expectations and to provide doors that offer safety and protection to our customers&rsquo; most important assets&hellip;people, products, capital investments and processes.</strong>

2 Locations Available

Senneca Holdings

<strong>Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.</strong>

keywords: schedule,orders,communication,benefits,process,operations,management,build,experience,education,organization,skills,solutions,passion

Full Time

Overview: Customer Service Representative/Order Entry<br /> <br /> "If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".<br /><br /> <br /><br />Senneca Benefits:<br /><br />· Hybrid work schedule<br />· Flexible hours<br />· Medical, dental, vision<br />· 401k with company match<br />· 3 weeks PTO <br />· 9 paid holidays in 2022<br />· Career development and tuition assistance<br />· Diverse, inclusive and welcoming culture<br /><br />
Responsibilities: &middot; Develop and maintain a strong knowledge of ERP system and Help Scout to ensure timely responses to quote and order requests as well as general and technical inquiries.<br />&middot; Demonstrate strong knowledge of product features, benefits, intended use, technical and installation, value proposition and competitive position.<br />&middot; Ability to process a minimum of 70 quotes and orders per week accurately.<br />&middot; Answer high volume of incoming calls, emails and chat requests. Effectively manage email and voicemails to quickly identify and assess customer&rsquo;s needs.<br />&middot; Provide specialized customer support by anticipating needs, troubleshooting, offering product and technical support, answering questions and resolving challenges quickly to&nbsp; &nbsp; provide same day responses and achieve customer satisfaction.<br />&middot; Guide customers to products solutions most suited to their project requirements.<br />&middot; Enhance and strengthen customer relationships using strong communication skills (verbal and written), keen listening skills and empathy. Build sustainable relationships and trust with customer through open and interactive communication.<br />&middot; Proactively communicate with customers regarding orders and ensure expectations are met.<br />&middot; Partner with departments (operations, engineering and sales) regarding customer and operational opportunities to enhance the customer experience and increase revenue.
Requirements: <p><strong>Required Qualifications:</strong><br /><br />&middot; 2+ years of customer service and/or sales experience. Previous customer experience in manufacturing is a benefit.<br />&middot; Ability to read and understand building plans and specifications is a plus.<br />&middot; Attention to detail.<br />&middot; A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, freight and&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;warranty claims and other various functions.<br />&middot; A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment focused on continuous improvement.<br />&middot; Ability to make customers feel valued by delivering on commitments and exceeding expectations.<br />&middot; Effective problem solver with a solution minded approach to support customers and their projects.<br />&middot; Professional oral and written communication skills in addition to superb listening skills.<br />&middot; Strong computer/keyboard skills (Microsoft Outlook, Excel, PDF) and ability to navigate web-based software applications.<br />Solid math and problem solving skills. Must be comfortable computing math equations such as discounts, tax, proportions and percentages.<br />&nbsp;Ability to learn and react quickly as well as multi-task, prioritize and manage time effectively to achieve weekly goals. Results oriented.</p> <p>&nbsp;</p> <p><strong>Required Education:</strong><br /><br />&middot; High school diploma or equivalent.<br />&middot; Associate&rsquo;s or bachelor's degree is preferred. Prior customer service related experience may be considered as a substitute.</p>