Customer Service / Sales Support

<strong>At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers&rsquo; expectations and to provide doors that offer safety and protection to our customers&rsquo; most important assets&hellip;people, products, capital investments and processes.</strong>

Irving, TX

Senneca Holdings

<strong>Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.</strong>

keywords: technology,analysis,support,analysis,process,organization,education,experience,desired experience,maintenance

Full Time

Overview: This position is responsible to review, calculate and process quote requests daily completing each within a specified time frame. Additionally, you will act as a liaison for factory supported needs.<br /><br />The position is required to work independently interacting daily with regional managers and several factory support personnel, as well as continual communication with customers will be required. Having an eye for detail, an aptitude for heavy data processing/computer skills are essential.
Responsibilities: <ul> <li>Entering customer information using Fennevision, and other estimating software systems using price configuration information to calculate and draft estimates, generally within 24 hours.</li> <li>Work closely with channel partners to qualify, understand prospect priorities, and collaborate to determine and recommend the appropriate product selections for projects as necessary.</li> <li>Determine if there are any issues, concerns or problems within the customer job requests and resolve the issues as they arise.</li> <li>Process customer returns and warranty issues, file freight claims and provide disposition to carrier.</li> </ul>
Requirements: <ul> <li>Experience and competency in customer service, order entry, problem resolution and some technical aptitude to understand the products</li> </ul> <strong>Desired Experience:</strong><br /> <ul> <li>Strong communication skills (verbal and written)</li> <li>Excellent problem-solving skills.</li> <li>Able to work with a variety of personalities and maintain composure under stressful conditions.</li> </ul> <strong>Required Education:</strong><br /> <ul> <li>High School with 3-5 years of work experience, AA or Bachelors a plus</li> </ul> <br />Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.<br /><br />**Please no Third-party candidates or phone calls**