Product Support Specialist

<strong>At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers&rsquo; expectations and to provide doors that offer safety and protection to our customers&rsquo; most important assets&hellip;people, products, capital investments and processes.</strong>

Mankato, MN

Senneca Holdings

<strong>Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.<br /><br /><em>Note: You will always speak directly with a Senneca team member before receiving any offer of employment. Senneca will never extend a job offer without a formal interview process.</em><br /></strong> https://senneca.com/

keywords: position summary,benefits,customer care,expedite,education,experience,skills

Full Time

Salary, Exempt

Overview: Door Engineering, a division of Senneca Holdings, is a leading manufacturer of industrial door systems for aviation, emergency response, military, and other industries. We are searching for an experienced Technical Product Specialist to be onsite at our Mankato, MN facility.<br /><br />&ldquo;If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".<br /><br /> <br /><br /><strong>Benefits</strong><br />Medical<br />Dental<br />Vision<br />401k with company match<br />3 weeks PTO<br />9 paid holidays in 2022<br />Career development and tuition assistance<br />Diverse, inclusive, and welcoming culture<br /><br /><br /><strong>Job Summary:</strong><br /><br />This role will be responsible for assisting customers with technical questions, troubleshooting, warranty claims and sales of parts and service.
Responsibilities: <ul> <li>Provide responses to parts/service, warranty, and technical assistance requests both promptly and accurately with complete information</li> <li>Generate parts quotations and process customer orders</li> <li>Resolves product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problem</li> <li>Identify the most efficient solution to solve the problem</li> <li>Expedite corrections or adjustments personally or ensuring ownership is passed to best person to address</li> <li>Follow up to ensure resolution complete and internal and/or external customer is satisfied</li> <li>Review and process warranty claims and returned parts<br /><br /></li> </ul>
Requirements: <ul> <li>Minimum of 2 years of experience in technical support related field </li> </ul> <ul> <li>Experience working with contractors or customers troubleshooting problems and identifying solutions</li> <li>Strong communication skills (verbal and written)</li> <li>Excellent problem-solving and technical skills</li> <li>Able to work with a variety of personalities and maintain composure under stressful conditions</li> <li>Able to effectively locate, communicate, and document information</li> <li>Computer Skills: Proficient Typing Skills, Word, Outlook, Excel</li> <li>Able to learn Manufacturing/ERP system, Salesforce/CRM, and CAD Viewing programs</li> <li>Available to travel to customer job site preferred (5% to 15%)<br /><br /></li> </ul> Preferred Qualifications:<br /> <ul> <li>Associates degree in an engineering or technical field</li> <li>Electrical control problem solving skills</li> <li>Available to travel to customer job site preferred (5% to 15%)<br /><br /></li> </ul>