Customer Service Representative

Yellow Dot Heating & Air, a Southern HVAC company, is a premier HVAC service company focused on Residential & Commercial HVAC maintenance, service and replacement and is the local market leader in HVAC New Construction installs. If you thrive in a fast-paced environment, deliver as a way of life and are inspired to make a positive impact, consider applying with us today!

Raleigh, NC

Yellow Dot

Since opening our doors in 2002, Yellow Dot Heating & Air Conditioning has been far from an ordinary installation and repair company. Our organization was built from the ground up and, to this day, stays completely focused around you, our valued customer, and your unique HVAC needs. We are based in Raleigh, NC and also serve the areas of Durham, Cary, Chapel Hill, Apex, Hillsborough, Garner, Wake Forest, Holly Springs, Morrisville, Knightsdale, Zebulon, Clayton, Fuquay-Varina and more.

keywords: summary,customer care,promote,education,language,experience



Overview: <p><u>Job Summary:</u></p> <p>&nbsp;Performs a variety of administrative duties in order to assure customer satisfaction.<br /><br />Hours: Variable.</p>
Responsibilities: <p><u>Essential Functions:</u></p> <ul> <li>Answer all service calls and book the calls in order of urgency.</li> <li>Promote Yellow Dot preventive maintenance program to all customers.</li> <li>Handle various off-season tune-up programs.</li> <li>Make outbound calls to schedule customers and/or address questions/concerns</li> <li>Make follow up calls to customers to determine quality of service.</li> <li>Promote ancillary products to all customers.</li> <li>Mail various request for information to customers.</li> <li>Other duties as assigned.</li> </ul> <p><u>Accountabilities</u>:</p> <ul> <li>Work closely with the service dispatch to ensure complete customer satisfaction.</li> <li>Maintain a professional voice with all customers.</li> </ul>
Requirements: <p><u>Job Qualifications:</u></p> <ul> <li>Customer service experience within the Heating and Air Conditioning industry preferred but not required.</li> <li>Use of the Acowin preferred.</li> <li>Fluent with Microsoft Word, Excel and PowerPoint.</li> <li>High School Diploma or equivalent.</li> <li>College Degree preferred but not required.</li> </ul>