Product Support Specialist

We’re interested in you – your strengths, your career goals, and what you expect from a supportive work environment. We want you to work with us and love what you do.

Milwaukee, WI

Global Industrial, a Systemax Company

<p><strong>Systemax Inc. (NYSE: SYX)</strong>&nbsp;is a leading retailer of brand name and private label products, including industrial, and material handling supplies.</p> <p>Our tiered marketing and distribution platform includes e-commerce websites, catalogs, social media, and direct sales representatives. The 1500+ people we employ are dedicated to serving our customers across the United States and Canada.</p> <h3><strong>Our Strategy</strong></h3> <p>We provide businesses with top quality, private label, brand name industrial equipment and supplies as well as critical facility services. We promote innovation and a collaborative spirit in all our dealings and we cultivate long term relationships for all constituencies.</p> <h3><strong>Our Customers</strong></h3> <p>Our clients include major corporations, small-to-medium sized businesses, value added resellers, government organizations, educational and financial institutions and individual consumers.</p>

keywords: company summary,sales,technical,teamwork,communication,skills,education,experience,knowledge


Overview: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.<br /> <br /> We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.
Responsibilities: <ul> <li>Serve as an intermediary between the sales force and our suppliers and manufacturers</li> <li>Provide resolutions to product related questions for our sales staff</li> <li>Communicate with with product managers and vendors to source special products and pricing quotes</li> <li>Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance</li> <li>Work as part of a collaborative team</li> </ul>
Requirements: <ul> <li>1-2 years experience in customer service, sales support or related business experience</li> <li>Skilled at interpreting and distilling complex or technical information for others</li> <li>Ability to prioritize work in a fast paced environment, handle multiple tasks and work under time constraints</li> <li>Outstanding oral and written communication skills</li> <li>Excellent PC skills required in Microsoft Office</li> <li>Strong problem-solving and organizational skills</li> <li>Bachelor's Degree is a plus but not required</li> <li>Industrial equipment product knowledge a plus</li> </ul>