Inside Sales Representative

<strong>At TCC, we believe our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to making a positive and sustainable impact on the lives of our employees, customers, and communities.</strong>

Carmel, IN


<p><strong>Founded in 1991, TCC is a Verizon Authorized Retailer with nearly 900 locations in 38 states from coast to coast. Our long-standing relationship with Verizon Wireless allows the company to make its services more accessible to customers while offering unparalleled customer service and competitive pricing. As a Culture of Good, Inc., company, TCC encourages employees to give back </strong><strong>in every community it serves.</strong></p> <p><strong>TCC is a Top Workplace in Indiana, awarded by IndyStar. See what our employees are saying about us:</strong><strong>&nbsp;&nbsp;</strong><strong><a href="" target="_blank" rel="noopener noreferrer"></a><br /><a href="&lt;a href='https:/,42.htm'&gt;&lt;img src='https:/'&gt;&lt;/a&gt;" target="_blank" rel="noopener noreferrer"></a></strong></p>

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Overview: The primary responsibilities of this role are to deliver outbound calls and messages to new and existing Verizon Wireless customers while promoting and selling retail products, goods and/or services. Preferred sales professionals will be able to create long lasting relationships with their customers by providing an informed and complete wireless solution resulting in future residual business. This aggressively commissioned position is responsible for meeting and/or exceeding monthly goals, staying informed on the latest device updates, pricing, and promotional tools, as well as leveraging internal and external training content to build knowledge. Get access to unlimited eligible consumers from across the country to grow your customer base and your wallet.<br /><br /><strong>Award Winning<br /><br />TCC, Verizon 2019 Agent of the Year and Top Workplace, is now hiring! Start your new career on a winning team today.</strong>
Responsibilities: <div><span style="font-size: medium;"><span style="font-family: Calibri;">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. &nbsp;</span></span></div> <div><span style="font-size: medium;"><span style="font-family: Calibri;">&nbsp;</span></span></div> <ul> <li> <div><span style="font-size: medium;">Call existing customers regarding upgrade opportunities and sell over the phone.</span></div> </li> <li> <div><span style="font-size: medium;">Identify opportunities to save customers money or provide additional value through rate plan analysis.</span></div> </li> <li> <div><span style="font-size: medium;">Identify opportunities add new lines of service including Smartphones, Tablets, Mobile Internet and more.</span></div> </li> <li> <div><span style="font-size: medium;">Communicate effectively.</span></div> </li> <li> <div><span style="font-size: medium;">Work independently and as a key member of the entire team</span></div> </li> <li> <div><span style="font-size: medium;">Maintain scheduled callbacks and follow ups.</span></div> </li> <li> <div><span style="font-size: medium;">Stay informed using announcements, webinars, and training platforms.</span></div> </li> <li> <div><span style="font-size: medium;">Document all calls, tasks and appointments.</span></div> </li> <li> <div><span style="font-size: medium;">Create a positive and memorable wireless experiences that compliments Verizon Wireless.</span></div> </li> <li> <div><span style="font-size: medium;">Monitor and track daily productivity, sales performance, and opportunities.</span></div> </li> <li> <div><span style="font-size: medium;">Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.</span></div> </li> <li> <div><span style="font-size: medium;">Other duties as assigned.</span></div> </li> </ul>
Requirements: <div style="display: inline !important;"><strong><span style="font-size: medium;">REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:</span></strong></div> <div><span style="font-size: medium;">The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.</span></div> <div><span style="font-size: medium;">&nbsp;</span></div> <div><u><span style="font-size: medium;">EDUCATION and/or EXPERIENCE</span></u></div> <ul> <li> <div><span style="font-size: medium;">Energetic yet compassionate phone skills required.</span></div> </li> <li> <div><span style="font-size: medium;">Great problem-solving ability.</span></div> </li> <li> <div><span style="font-size: medium;">Highly motivational and possesses persuasion skills.</span></div> </li> <li> <div><span style="font-size: medium;">Ability to quickly overcome objections and think on your feet.</span></div> </li> <li> <div><span style="font-size: medium;">Ability to stay extremely organized.</span></div> </li> <li> <div><span style="font-size: medium;">Capable of prioritizing and multi-tasking.</span></div> </li> <li> <div><span style="font-size: medium;">Self-starter with little to no supervision needed.</span></div> </li> <li> <div><span style="font-size: medium;">Excellent communication skills; oral, written, facilitation and presentation.</span></div> </li> <li> <div><span style="font-size: medium;">Passion to help people and enrich their lives.</span></div> <div><span style="font-size: medium;">&nbsp;</span></div> <div><u></u>&nbsp;</div> <div><u><span style="font-size: medium;">LANGUAGE and SYSTEM SKILLS</span></u></div> </li> <li> <div><span style="font-size: medium;">Working knowledge of MS Office and Salesforce CRM (or similar software)</span></div> <div><span style="font-size: medium;">&nbsp;</span></div> <div><u><span style="font-size: medium;">REASONING/PROBLEM SOLVING ABILITY</span></u></div> </li> <li><span style="font-size: medium;">Organized, self-motivated, ability to multi-task.</span></li> <li><span style="font-size: medium;">Good at working independently, thinking critically and proffering quality ideas to improving department processes.</span></li> <li><span style="font-size: medium;">Strong organizational and analytical skills.</span></li> <li><span style="font-size: medium;">Routinely applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.&nbsp; Able to deal with problems involving concrete variables in standardized situations.</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-size: medium;"><span style="font-family: Calibri;">DECISION MAKING &amp; IMPACT OF ERRORS</span></span></u></div> <ul type="square"> <li><span style="font-size: medium;">Ability to prioritize workload to meet tight deadlines in a fast-paced and dynamic work environment.</span></li> <li><span style="font-size: medium;">Protects organization&rsquo;s value by keeping information confidential.</span></li> <li><span style="font-size: medium;">Makes decisions on how to carry out specific day-to-day tasks.&nbsp; Typically consults with supervisor on anything out of the ordinary.</span></li> </ul>