Telesales - Inside Sales Agent

<strong>At TCC, we believe our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to making a positive and sustainable impact on the lives of our employees, customers, and communities.</strong>

Fishers, IN*


<strong>Founded in 1991, TCC is a Verizon Authorized Retailer with nearly 900 locations in 38 states from coast to coast. Our long-standing relationship with Verizon Wireless allows the company to make its services more accessible to customers while offering unparalleled customer service and competitive&nbsp;pricing. As a Culture of Good, Inc., company, TCC encourages employees to give back in every community it serves.</strong><br /><br /><strong>TCC is a 2021 Glassdoor Best Place to Work and a 2021 Top Workplace USA. See what our employees are saying about us:&nbsp;<a href=""></a></strong>

keywords: position summary,position details,performance,teamwork,management,sales,drive sales,education,call center,experience


Overview: The primary responsibility of this role is to engage in incoming and outgoing sales and service interactions with Verizon customers and our retail locations across the country. Successful candidates will be able to discuss, recommend, and close on inbound and outbound order opportunities. This hourly and commissioned position is responsible for meeting and/or exceeding monthly goals, staying informed on the latest devices, promotional offers, and excelling through individual and team performance.
Responsibilities: <ul> <li>Handle incoming and outgoing interactions with new and existing customers regarding opportunities and sales over the phone.</li> <li>Promote and recommend additional account opportunities to drive incremental revenue.</li> <li>Communicate effectively.</li> <li>Stay productive while working independently and as a team member.</li> <li>Stay organized with customer follow-ups and order escalations.</li> <li>Stay informed using announcements, training, updates, and certifications.</li> <li>Document all calls, tasks, and appointments.</li> <li>Monitor and track daily productivity, sales performance, and opportunities.</li> <li>Drive sales activity through personal networks and lead management.</li> <li>Energetic yet compassionate phone skills required.</li> <li>Great problem-solving ability.</li> <li>Highly motivational and possesses persuasion skills.</li> <li>Ability to quickly overcome objections and think on your feet.</li> <li>Ability to stay extremely organized.</li> <li>Capable of prioritizing and multi-tasking.</li> <li>Self-starter with little to no supervision needed.</li> <li>Excellent communication skills; oral, written, facilitation and presentation.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -17px; top: 26px;">&nbsp;</div>
Requirements: <ul> <li>3 year + experience and success in a commissionable sales position preferred.</li> <li>Previous call center or wireless industry experience a plus.</li> <li>High School Diploma</li> </ul> <div id="gtx-trans" style="position: absolute; left: -57px; top: -20px;">&nbsp;</div>