Customer Success Manager

Join our team as a Customer Success Manager. You may be looking to step out of a direct sales or customer success role or you may be a Talent Acquisition Advisor wanting to focus on the client relationship aspect of your role with the support of a recruiting team to manage the day-to-day interviews and administration. It's a chance to build out and execute on talent acquisition strategies by connecting people, ideas, data and technology.

Toronto, ON (Remote)


<p>TalentMinded helps small to medium sized companies grow their business through high-impact talent acquisition programs. We consider ourselves the&nbsp;recruitment competitive advantage for our clients. Combine your culture and brand with our super-powered approach to compete effectively for top talent.</p>

keywords: who we are,who we need,what's in it for you,why join us?,take ownership of client satisfaction,increase client engagement,collaborate,experience,people expertise,drive,technical knowledge,business acumen,curiosity

Mid Level

Overview: <p><strong>Life is too short not to do awesome things with awesome people and clients.</strong></p> <p dir="ltr">At TalentMinded, we want to change the face of talent acquisition through data-driven recruitment processes, employer branding and direct industry insights. Reporting to the CEO &amp; Co-founder, we are adding a new Customer Success Manager to join our growing team.&nbsp;</p> <p dir="ltr"><strong>Who we are</strong></p> <p dir="ltr">At TalentMinded, our mission is to create a competitive advantage for our clients by helping them build their culture and hire the right people. We aren&rsquo;t a recruiting agency! We are so much more. We are experts in our field, backed by over 20 years of experience with modern, intelligent and creative talent acquisition strategies. We are the first subscription-based full-service talent acquisition company in Canada. We provide our clients end-to-end recruitment services from strategy to execution. That means we partner with our clients and work side-by-side with them to increase their employee value proposition and to ground their image in social media channels as transparent and forthcoming. These efforts lay the foundation for building a successful talent pipeline, driving better hiring manager engagement and better hiring outcomes.</p> <p dir="ltr"><strong>Who we need</strong></p> <p dir="ltr">You may be looking to step out of a direct sales or customer success role or you may be a Talent Acquisition Advisor wanting to focus on the client relationship aspect of your role with the support of a recruiting team to manage the day-to-day interviews and administration. Whether you are coming from internal recruitment already or you want to transition into a new industry, you are looking for a chance to build out and execute on talent acquisition strategies by connecting people, ideas, data and technology.</p>
Responsibilities: <p dir="ltr"><strong>What&rsquo;s in it for you</strong></p> <ul dir="ltr"> <li><em>Work with small business processes and innovative tech.</em> We are continuously seeking out smarter, better ways to work.</li> <li><em>Awesome clients and a highly collaborative team. </em>We work with fun, innovative clients that solve challenging problems across all sectors.&nbsp;&nbsp;</li> <li><em>Career growth.</em> Whether you move up to a bigger role here or take your experience elsewhere, you will learn and do more at TalentMinded in one year than you will anywhere else. Every moment is a teaching and learning moment here.</li> </ul> <p dir="ltr"><strong>As the new Customer Success Manager, here&rsquo;s how you will help us scale:</strong></p> <p dir="ltr"><em>Take ownership of client satisfaction. </em>You will be the constant point of contact in order to deliver a seamless, high-quality customer experience for global clients. You will be accountable for all client updates and effective communications internally and externally, meeting deadlines that are conducive to different time zones and hours of operation. You will update your delivery team in real-time, sharing concerns or changes in scope and escalations with the CEO.</p> <p dir="ltr"><em>Increase client engagement. </em>You will educate clients on the value of our approach, platform, and services. You will develop an understanding of client industry and market trends to proactively increase engagement and make recommendations that support their customized talent acquisition strategy. You will drive renewal and retention by demonstrating proven success and value.</p> <p dir="ltr"><em>Collaborate. </em>You will partner with Talent Advisors and the Delivery team to ensure a smooth transition from client onboarding through to the renewal cycle. You will collect client feedback and provide recommendations to ensure maximum impact of our services and influence ongoing updates of our processes and strategy.</p>
Requirements: <p dir="ltr"><strong>Here&rsquo;s what you bring to the table:</strong></p> <ul dir="ltr"> <li><em>The experience. </em>You have 3+ years in Client or Account Management, successfully building out strategic growth and development. You have a customer service and client relationship building background. Experience in B2B sales or recruitment would be beneficial.</li> <li><em>The people expertise. </em>You have exceptional communication skills and you aren&rsquo;t afraid to pick up the phone or book an in-person meeting to ensure customer happiness. You can build and foster long-lasting and trusted relationships with internal and external teams at any level.</li> <li><em>The drive. </em>You enjoy working with autonomy and you have a self-starter attitude. You can remain objective and calm under pressure.</li> <li><em>The technical knowledge.</em> You have an appreciation for using technology to improve efficiency. You enjoy learning new tools quickly.</li> <li><em>The business acumen.</em> You can comfortably navigate and collaborate with internal matrixed teams. You can make things happen.</li> <li><em>The curiosity. </em>You continuously seek out creative solutions.&nbsp;</li> </ul> <p dir="ltr"><strong>Here&rsquo;s what you should know about TalentMinded:</strong></p> <ul dir="ltr"> <li>We&rsquo;ve had a tremendous six years and we have no intention of slowing down.&nbsp;</li> <li>We believe that recruitment is a critical business process; not just a function of HR.</li> <li>We love technology, but we value the importance of genuine human connections.</li> <li>We have processes, but we aren&rsquo;t strangled in layers of approval.&nbsp;</li> <li>We care about candidate experience - a lot.</li> <li>We believe in aligning company brand and the employment value proposition.</li> <li>We are committed to helping our people grow and consistently stretch their ability.</li> <li>And, we believe in being awesome!</li> </ul> <p dir="ltr"><strong>What&rsquo;s the downside?</strong></p> <ul dir="ltr"> <li><em>We are still scaling.</em> We have awesome onboarding processes and capitalize on training opportunities when they arise but we don&rsquo;t have a formal training and development department. You will need to take the initiative to identify when and where you need professional development opportunities.&nbsp;</li> <li><em>We work fast.</em> Recruitment is hard and moves fast. We are responsive and operate at lightning speed. This isn&rsquo;t for the faint of heart.&nbsp;</li> <li><em>We are project-based...but we aren&rsquo;t. </em>Recruitment is a continuous pursuit. You will need to adapt your thinking to take the wins as you roll into the next task.</li> </ul> <p dir="ltr"><strong>Join us</strong></p> <p dir="ltr">We have so much more to tell you about TalentMinded and our future. If our values and our path sound like something you&rsquo;d like to explore, we&rsquo;d love to learn more about your career goals.&nbsp;&nbsp;</p> <p dir="ltr">Think you don&rsquo;t have it all but feel you can make a difference here? Submit your application and tell us why we should hire you. We promise to consider your full profile.</p> <p dir="ltr">TalentMinded also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact <a href=""></a>for assistance.</p> <p dir="ltr">TalentMinded as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.</p>