Customer Success Manager - Talent Acquisition Programs

This is an opportunity for someone who is ready to take risks, meet challenges head-on and take a leap into a new frontier.

Toronto, Ontario

TalentMinded Inc.

At TalentMinded, we work every day to elevate recruitment on behalf of our clients.  We believe companies can improve their talent acquisition outcomes with better planning and processes and a deeper understanding of what makes them unique.  We work with technology companies, from start-up to global in size.  Our top priorities are to help our clients gain a competitive advantage through hiring awesome people while providing a best in class candidate experience! http://talentminded.ca

keywords: who we are,the opportunity,who you are,what's in it for you,oversee projects and people,build relationships,juggle multiple priorities,keep things on track,be strategic,be talentminded,experience,curiosity for how companies recruit talent,critical thinking skills,incredible organization skills,process and more process,solid understanding of business acumen,commitment to treating people well,comfort with technology,a sense of balance and of ownership

Mid Level

Overview: <p><strong>Who we are</strong></p> <p>At TalentMinded our mission is to create a competitive advantage for our clients by helping them hire and retain the right people.</p> <p>TalentMinded is the first subscription based, full service talent acquisition solutions company in Canada. We provide the people, processes, tools, technology and employer branding services - everything you need to make great recruitment happen - at scale.</p> <p>Over the past 3 years we have successfully created a new category in talent solutions and we are growing at a rapid pace! To that end, we need a Customer Success Manager - Talent Acquisition Programs.</p> <p><strong>The opportunity</strong></p> <p>As the new Customer Success Manager - Talent Acquisition Programs at TalentMinded you will play a critical role. You will work closely with our clients and our internal teams to develop and execute on modern, values-based talent acquisition strategies and recruitment processes. This is an opportunity for someone who is ready to take risks, meet challenges head-on and take a leap into a new frontier.</p> <p><strong>Who you are</strong></p> <p>Recruiting may not be in your blood the way it is in ours and that&rsquo;s okay. This role is as unique as you are. Your experience may be in project management, operations or customer success.</p>
Responsibilities: <p><strong>Here&rsquo;s what our new Customer Success Manager - Talent Acquisition Programs will do:</strong></p> <ul> <li>Oversee projects and people. You will manage the end-to-end talent strategy for multiple clients. You will oversee the delivery of our solution on a daily basis.</li> <li>Build relationships. You will foster relationships with clients and internal teams. You know when to listen, when to push back and when to call in a favour. You build trust by delivering on your promises and caring about customer outcomes.</li> <li>Juggle multiple priorities. You will weave between moving parts to achieve great hiring outcomes. You will thrive in an environment that is continuously innovating and iterating. This role is demanding and sometimes can feel like a roller coaster - but the rewards and the highs are awesome!</li> <li>Keep things on track. You will measure and benchmark all aspects of the recruitment life cycle. You will have 1,000 things vying for your attention so managing time and expectations is one of your greatest super powers.</li> <li>Be strategic. You will be responsible for managing the success of our clients by keeping programs moving forward, iterating on new branding and pipeline strategies and finding new ways to add value. You will be measured on how well you work with internal teams and customer retention and satisfaction.</li> <li>Be TalentMinded. You will enjoy working with a highly networked, extremely talented group of people that are constantly evolving and challenging the status quo. We are paving the way for a new breed of recruiting solutions, pushing the boundaries of our industry and we&rsquo;re just getting started. To &ldquo;Be TalentMinded&rdquo; will be a stamp of approval and quality, a way of thinking and ultimately lead to better and more profitable businesses.</li> </ul>
Requirements: <p><strong>So, how do we know you are the new Customer Success Manager - Talent Acquisition Programs for us? You have:</strong></p> <ul> <li>Experience. You have 3+ years in client success, operations or project management. You have managed multiple projects concurrently.</li> <li>A curiosity for how companies recruit talent. You don&rsquo;t have to have previous recruiting experience but you&rsquo;ll need to have the desire and drive to learn the business.</li> <li>Critical thinking skills. &nbsp;We are data driven and you need to be too. We track all our data and you need to do the same.</li> <li>Incredible organization skills. You like to make things run effectively and you're the type that likes to keep your inbox at zero unread messages.</li> <li>Process and more process. (Your middle name is Process) You understand how to take an idea and execute. Creating and following a process - and holding others accountable - is a core strength.</li> <li>A solid understanding of business acumen and hands-on experience supporting a fast-moving team, with multiple parts, people, deliverables and layers.</li> <li>A commitment to treating people well, to appreciating hard work, to inspiring loyalty, to motivating participation, to being accountable.</li> <li>A strong karaoke repertoire.</li> <li>Comfort with technology. You are an expert with Gmail and Google Drive web applications as well as Google Drive), MS Office Suite.</li> <li>A sense of balance and of ownership. You can work fast but you can easily change priorities. You don&rsquo;t need to be told what to do, you see gaps and you fill them. If there is work to be done, you are already on it.</li> </ul> <p><strong>Here&rsquo;s what you should know about TalentMinded and what&rsquo;s in it for you:</strong></p> <p><strong>We&rsquo;re local but global. </strong>A Toronto-based company with strong leadership in our two female founders capitalizing on years of subject matter expertise. We work with companies all over the world not just in Canada.</p> <p><strong>Startup to Enterprise - we have it all. </strong>A startup that builds out startups and other exciting global company brands, with proven success as we continue to grow 30% year-over-year.</p> <p><strong>Diverse and inclusive.</strong> We have a diverse (and awesome) team of 26+ Talent Advisors, Recruitment Sourcing Specialists, Brand Specialists and Project Managers.</p> <p><strong>Leading in a new frontier.</strong> A place where the status quo is unappealing. We are constantly pushing the boundaries to deliver more value to our customers and learning and development opportunities for our people.</p> <p><strong>Thought leadership.</strong> A thought leader carving out a new way of end-to-end recruitment and emphasizing a focus on technology, process improvement and the candidate experience. We host events, attend events and create content on the next generation of talent acquisition.</p> <p><strong>100 Awesomes.</strong> Being awesome is one of our core values - that means we strive to stay ahead of the industry and continue to grow our people and our offering. We track and measure how many &ldquo;awesomes&rdquo; we receive and hand out awesome awards to our internal teams.</p> <p><strong>Work from anywhere. </strong>We offer a flexible working environment. We manage by deliverables not time spent in the office.</p> <p><strong>Developing the next generation of leaders. </strong>We hire smart people and help them grow into their role. We are passionate about developing the next generation of talent leaders so creating an environment with no glass ceiling is important to us.</p> <p><strong>We love dogs! </strong>We have a dog-friendly office environment and fun open space - you won&rsquo;t be confined to a cubicle here!</p> <p><strong>No hierarchy.</strong> We are super flat so you&rsquo;ll have access and visibility to how decisions are made and there&rsquo;s lots of opportunity to build out and define your role. We&rsquo;re looking for people who can grow with us and take on leading new practices.</p> <p>There&rsquo;s so much more we&rsquo;d love to tell you about our culture and this role. If you&rsquo;re curious about the Customer Success Manager - Talent Acquisition Programs role and looking for a change from the ordinary then we&rsquo;d love to hear from you!</p> <p>To learn more about TalentMinded, visit our <a href="http://www.talentminded.ca/">website,</a> check out our <a href="https://www.linkedin.com/company/talentminded-inc-/?originalSubdomain=ca">LinkedIn </a>or follow us on <a href="https://twitter.com/BeTalentMinded?lang=en">Twitter.</a></p> <p>TalentMinded welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.</p>