Director, People and Operations

Whether you’ve managed a helpdesk operation of 100 or multiple small teams in a fast growing startup, we need someone who understands how to streamline processes, execute on strategies and new ideas and motivate and develop people. This is an opportunity for someone who is ready to take risks, meet challenges head-on and take a leap along a new career in a new frontier.

Toronto, Ontario

TalentMinded Inc.

At TalentMinded, we work every day to elevate recruitment on behalf of our clients.  We believe companies can improve their talent acquisition outcomes with better planning and processes and a deeper understanding of what makes them unique.  We work with technology companies, from start-up to global in size.  Our top priorities are to help our clients gain a competitive advantage through hiring awesome people while providing a best in class candidate experience!

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Overview: <p><strong>Your passion is our passion: People and process.&nbsp;Are you ready to take a new path?</strong></p> <p>At TalentMinded, we have built a successful business with an innovative solution in an industry that&rsquo;s ready for disruption. We have grown from 2 to 26 people in less than 3 years and need to build more capacity and capability to continue to scale. We are looking for a Senior Operations Lead to help us capitalize on our momentum and develop our teams.</p> <p>There is a shift happening; and TalentMinded is at the forefront. We are the first subscription based, full-service talent acquisition solutions company in Canada. The way we work with clients is unique and how we structure our delivery drives our innovation and scalability. As we grow and add to our internal teams and technology stack we need more hands and heart to continue to build.</p> <p>Whether you&rsquo;ve managed a helpdesk operation of 100 or multiple small teams in a fast growing startup, we need someone who understands how to streamline processes, execute on strategies and new ideas and motivate and develop people. Someone who can see the big picture and drive collaboration and harmony in multifaceted teams and a fast paced environment with lots of moving parts.</p> <p>You are someone who likes to have visibility and access to all levels of a business. You like to make things run effectively and you're the type that likes to keep your inbox at zero items. Known for being able to turn vision into reality, you are the go-to person to make things happen. You know how to recognize when something is working and when it needs to be changed. Change management might, in fact, be your hyphenated middle name.</p> <p>Recruiting may not be in your blood the way it is in ours, but that&rsquo;s okay. This is an opportunity for someone who is ready to take risks, meet challenges head-on and take a leap along a new career in a new frontier.</p> <p><strong>What&rsquo;s in it for you?</strong></p> <ul> <li>You are stuck at the upper end of middle management and you are beyond ready to shine. Working at a startup is a mindset; You want to have a direct impact on growing and scaling a business. More importantly, you want to be the person behind the team that helps them shine. You want to see the impact you make actually take root. It&rsquo;s not just about ideas with you; it&rsquo;s about execution and engagement.</li> <li>You want to be part of an organization that is changing the way people are treated. Our goal is to provide the best candidate experience. Your goal is to create that same atmosphere of recognition and appreciation internally.</li> <li>You want to be equal parts people manager, happiness contributor, analyst and director and maybe COO. Nothing gets by you whether it&rsquo;s a drop in the performance metrics, someone in need of extra development, a coworker with a personal problem or a milestone that needs recognizing.</li> </ul> <p><strong>So, who are we?</strong></p> <ul> <li>A Toronto-based company with strong leadership with two female founders at the helm capitalizing on over 20 years of industry experience and subject matter expertise.</li> <li>A startup that builds out startups and other exciting company brands, with proven success as we continue to grow 30% year-over-year.</li> <li>A diverse team of 26+ Talent Advisors, Recruitment Sourcing Specialists, Brand Specialists and Project Managers.</li> <li>A place where the status quo is unappealing.</li> <li>A thought leader carving out a new way of end-to-end recruitment and emphasizing a focus on technology, process improvement and the candidate experience.</li> </ul>
Responsibilities: <p><strong>What will your days - and your career - look like here?</strong></p> <p>You will spend your first 30 days at TalentMinded shadowing the team and getting to know the impact each role plays in our success. From sitting on intake calls with Project Managers to listening to interviews with the Talent Advisors. From helping prepare reports to interpreting and analyzing them alongside our leadership to running after the Project Admin team as they make things happen behind the scenes.</p> <p><strong>What you will do:</strong></p> <ul> <li>Manage the internal operations and delivery team including Talent Advisors, Project Administrators and Project Managers.</li> <li>Manage and measure team performance against benchmarks and make improvements where you see fit.</li> <li>Work with the leadership team to drive innovation, process efficiencies and program improvements.</li> <li>Create and develop internal training programs and streamline existing training processes.</li> <li>Evaluate technology systems and make recommendations for further integration or fill gaps in current processes.</li> <li>You will figure out how our technologies work and where more integration is needed.</li> <li>You will listen, learn and ask a lot of questions. We have a lot of processes in place and amazing people who help execute them but there&rsquo;s always opportunity to continue to evolve!</li> </ul>
Requirements: <p><strong>But who are you really?</strong></p> <ul> <li>You have experience making things lean - and awesome!</li> <li>You understand the pain of recruiting and that makes you relatable to the team. You may not be in HR or recruiting, that&rsquo;s not what this role is about though you can talk performance management and resourcing.</li> <li>You are the kind of person who emphasizes the importance of quality assurance in everything you touch - directly or not.</li> <li>You show up, every day with your sleeves already rolled up. And you inspire others to do the same.</li> <li>You are a tech-savvy, continuous learner. You are comfortable taking on the role of subject matter expert in a range of technologies and solutions.</li> <li>You know people. You know how to motivate individuals and a diverse team. You believe in building robust personal development plans customized for each person. You are the person that walks the &lsquo;floor&rsquo; throughout the day and just might introduce a daily standup to kick things off every morning.</li> <li>You are a coach with a certain amount of professional training or facilitation experience. Your solutions and suggestions are tangible and easily adopted.</li> <li>You have an open door policy and will thrive in our no-doors environment.</li> <li>You're an entrepreneur at heart. You know what it takes to succeed in a startup like environment where not all policies have been formed or ideas born.</li> <li>You are driven by values like the ones that drive us at TalentMinded:</li> <li>Be awesome in everything we do.</li> </ul> <p>&nbsp;</p> <p>At TalentMinded we understand that not everyone develops their talent and hones their skills in a traditional way. Different paths and experiences are part of the diversity we know we need to succeed. If you feel you meet all or most of the qualifications we are seeking, take a chance and express your interest here.</p> <p>TalentMinded welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>